Level 1 ASPs

Construction News Engineering

The latest issue of Essential Energy Construction News 26-13 - Changes to Neutral Terminal Bars for Substation Poles is now available, click here to view.

What do you need to do?

1. Please read and familiarise yourself with the content.
2. Communicate this information to relevant members of your organisation.
3. View this communications via Essential Engagement under Construction News.

Further Information

If you need further information, please contact Brett Atkinson or James Baker via email.

Construction News Engineering

The latest issue of Essential Energy Construction News 26-12 - Low Voltage Switchboard Neutral Bar Extension for 750kVA, 1000kVA and 1500kVA Units is now available, click here to view.

What do you need to do?

1. Please read and familiarise yourself with the content.
2. Communicate this information to relevant members of your organisation.
3. View this communications via Essential Engagement under Construction News.

Further Information

If you need further information, please contact Dave Shephard or Aaron Green via email.

What is Happening?

To minimise disruption to customers during the Christmas / New Year period, we would like to advise you of the following impacts to Essential Energy services:

• No planned outages with a customer impact will be scheduled from 19 December 2026 to 3 January 2027.
• Our Contestable Works office will have reduced staff from 19 December 2026 to 3 January 2027. During this period, minimal Essential Connections cases, enquiries, emails and documentation will be processed, and limited asset labels will be issued.
• The Grafton and Wagga Wagga warehouses will be closed from 19 December 2026 to 3 January 2027.
  • Standard orders should be submitted by 12 November 2026.
  • Allow additional time for order processing, supplier lead times and warehouse operations due to reduced staffing and increased demand in December and January.

What do you need to do?

1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email techconnect@essentialenergy.com.au.

Construction News Engineering

The latest issue of Essential Energy Construction News 26-11 - Discontinuation of Schneider Flair 21D Fault Indicator Relays is now available, click here to view.

What do you need to do?

1. Please read and familiarise yourself with the content.
2. Communicate this information to relevant members of your organisation.
3. View this communications via Essential Engagement under Construction News.

Further Information

If you need further information, please contact Dave Shephard or Aaron Green via email.

What is happening?

Essential Energy’s Biannual Connections forum will be held on Wednesday 21 October 2026 via Microsoft Teams. In this round, we’ll be covering a range of topics including:

• Safety – what are we seeing
• Network Assurance – what are we seeing and how you can help us
• Protection Settings and Switchboard Reviews
• Transition to composite poles
• Easements and crown land
• Contestable Network Solutions update
• Environmental Impact Assessment transition to easyeia
• Changes to Earthing reports and software
• Update on CEOM7001 – Construction Plan Requirements
• Public Lighting – nomination of road categories
• NSW CER Installer Portal and Backstop rollout
• Introducing CEOP2499 – Customer Installation Guidelines
• Scheme rules review update from the Department of Climate, Energy, the Environment and Water
• Ask us anything Q&A session

We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.

To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.

Note: this is a live session, and a recording will not be shared.

Registration

The forum will be held on Wednesday 21 October 2026 from 9.00 am to 12.00 noon – please click here to register.

What do you need to do?

1. Click on register to reserve your spot.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Construction News Engineering

The latest issue of Essential Energy Construction News 26-10 - Double Bolted Neutral Connectors is now available, click here to view.

What do you need to do?

1. Please read and familiarise yourself with the content.
2. Communicate this information to relevant members of your organisation.
3. View this communications via Essential Engagement under Construction News.

Further Information

If you need further information, please contact Brett Atkinson or Andrew Pratt via email.

What is happening?

Essential Energy has updated two Model Standing Offers (MSOs) for immediate use. The revised documents are now available on Essential Energy’s website.

• CECP2582: Model Standing Offer for Basic Connection, effective 7 September 2026
• CECP2583: Model Standing Offer for Standard Connection, effective 7 September 2026
• Unchanged: CECP2584 Model Standing Offer for Standard Connection (Subdivision), effective 1 July 2024.

What do you need to do?

1. Communicate this information to relevant members of your organisation.
2. Review the updated MSOs on Essential Energy’s website.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy will be sending out a satisfaction survey invitation on 3 September 2026 (subject: "Annual ASP/EC Satisfaction Survey - Your Feedback Needed") to gather feedback on our connections services.

This survey focuses on your experience with the Connections Portal, Connections Process, our communication, and overall ease of doing business with Essential Energy.

The survey takes approximately 4-6 minutes to complete and all responses are confidential. We encourage you to provide honest feedback to help us enhance our service delivery.

Your feedback is valuable in helping us identify what's working well and areas where we can improve our services to better support your business needs.

What do you need to do?

1. Complete the customer satisfaction survey.
2. Provide honest feedback about your experience over the past 12 months.
3. Share this reminder with relevant members of your organisation who interact with Essential Energy's connections services and may have received the survey invitation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Construction News Engineering

The latest issue of Essential Energy Construction News 26-09 -CEOM7107.03 - Updated Streetlighting Mounting and Approval Requirements is now available, click here to view.

What do you need to do?

1. Please read and familiarise yourself with the content.
2. Communicate this information to relevant members of your organisation.
3. View this communications via Essential Engagement under Construction News.

Further Information

If you need further information, please contact Sef Michael or Andrew Pratt via email.

What is happening?

Recent inspections have found that non-approved materials, for example service cables, have been installed on Essential Energy's network. This is a reminder that unless you obtained written approval from Essential Energy's Engineering team you must install materials from suppliers listed in CEOM7004 Standard Contestable (Approved) Materials List, approval for non-approved material or alternate suppliers will only be granted in exceptional circumstances.

If non-approved materials are found on the network:

• A defect will be raised against the affected service.
• The Accredited Service Provider (ASP) will be required to replace them with approved alternatives.
• The ASP remains responsible for any related rectification work, delays and costs.

To avoid unnecessary rework, delays and defects, ASPs should confirm materials are on CEOM7004 Standard Contestable (Approved) Materials List prior to procurement and installation.

Reminder: Essential Energy has an external sales department which stocks approved items for use on the Essential Energy network, more information is available on our website Partners Sale of Materials to ASPs.

What do you need to do?

1. Communicate this information to relevant members of your organisation.
2. Review the current CEOM7004 Standard Contestable (Approved) Materials List and ensure only approved materials are selected and installed on Essential Energy's network.
3. Be aware that defects will be raised against affected services where non-approved materials are installed, and ASPs will be instructed to replace non-compliant materials with approved alternatives.
4. Where approved materials are unavailable from approved suppliers, seek Essential Energy approval for alternative materials prior to installation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.