You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Some individuals are experiencing issues with the IdentityONE app on their mobile devices preventing the usual information from being displayed on the Home Page, showing an orange screen requesting an invitation code instead.
There are two causes of this:
- App needs to refresh. The solution is to swipe and force the app to fully close, then re-open, which will refresh the app. We recommend you try this option first.
- Credential expired. Where a credential has expired, it will require support from your Essential Energy contract management team who will be able to assist.
The IdentityONE app is also transitioning to the new Essential Energy branding. The app will reflect the new branding for new users and for new credentials. Everyone else will have the old branding until the app is updated in due course. Further communication will be delivered at this point.
Further Information
If you need further information, please email eesecurity@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy has brought forward when you can request protection settings and switchboard review for a standard connection project. Starting today you can commence the switchboard review process after the Design Information Pack has been issued, and a Level 2 Accredited Service Provider or Electrical Contractor has submitted an Intent to Connect for the related connection project. This will allow you to request protection settings followed by a switchboard review in parallel with the Level 3 design work.
The following disclaimer has been added to the Essential Connection Intent to Connect process to ensure you understand the additional risk for requesting this earlier.
If design requirements for connection project works change between the date of this [submission / response] and the scheduled energisation, it is the responsibility of the Connection applicant or their representative to assess if new Protection Settings and Switchboard Compliance Review are needed. These requests must be initiated well before the planned energisation date to avoid delays or cancellation. Essential Energy will not be liable for any time or financial loss due to changes in the customer’s design requirements.
Thank you to the Accredited Service Providers and customers who provided feedback on the challenges being faced with switchboard lead times with hope this change assists your projects.
What do you need to do?
- Continue to submit your requests through the Essential Connection Portal.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
This is a reminder that Accredited Service Providers (ASPs) do not have to authorise sub-contractor(s) under their company if the sub-contractor(s) holds a current network authorisation with Essential Energy.
The ASP can engage the services of any authorised person(s) with the appropriate authorisation classification to perform contestable work. The ASP must ensure sub-contractor(s) are appropriately qualified, trained and authorised for the category of work being performed.
Person(s) will only be authorised under the ASP listed on the authorisation application form.
The ASP must still register all sub-contractor(s) under their accreditation with the NSW Office of Energy and Climate Change.
Submission of Project Specific Documentation:
When project specific documentation needs to be submitted, such as network asset testing and commissioning CEOF5125 forms, sub-contractor(s) must be registered and authorised under the principal ASP for the project.
This is a requirement for when projects commence in Essential Connections, it’s necessary so that sub-contractor(s) can access the relevant project case(s) in Essential Connections and submit project specific documentation.
When applying for sub-contractor authorisation, please tick the sub-contractor box on the authorisation application form and provide another email address not previously supplied for authorisation.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email authorisations@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy have been made aware of an access issue relating to Youreka. Users are being directed to the Essential Energy Portal home Page instead of the Youreka Application.
If this issue occurs, please uninstall and reinstall the Youreka App. Once re-installed you will need to recreate the host pathway, please follow the step by step guide available on the Support Page.
If you are not able to access the app after the above has been completed, please email techconnect@essentialenergy.com.au and a technical agent will call you to assist in accessing.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- Ensure you are using the latest version of the Youreka Mobile app on your mobile device and follow the step by step guide on the Support Page.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy recently experienced two private pole failures, which were thoroughly investigated by the Safety Team. The resulting Investigation Summaries are being shared with ASPs to raise awareness of potential hazards and to communicate key lessons learned from these incidents.
What do you need to do?
- Review the Investigation Summary IS-041 Private pole failure during pole replacement work and IS- 042 Private steel pole failure.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Our new one-stop Technical Support Hub is providing our Accredited Service Providers, Electrical Contractors, solar installers and connections customers with self-service and supported-service options tailored to your specific requirements.
A dedicated team of technical specialists and subject matter experts are available to offer real time advice and help resolve enquiries at first point of contact, helping drive timely and consistent outcomes for you and your customers.
To easily identify the first point of contact who can best assist with your Essential Connections Portal enquiries:
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
A tragic incident occurred in Randwick on 22 May 2025 involving an Ausgrid employee who sadly lost their life after coming into contact with energised low voltage (LV) conductors.
Our heartfelt condolences go out to the employee’s family, friends, colleagues, and our industry partners at Ausgrid. They remain in our thoughts during this incredibly difficult time.
What do you need to do?
- Review the Safety Briefing, click here to view.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy is holding a Drop-in-Session for Electrical Contractors and ASPs assisting with flood recovery in the Taree area to ensure the safe and efficient connection of customer premises affected by inundation.
When: Monday, 2 June 2025
Time: 8 – 10 am
Where: Lear and Smith Electrical Wholesalers, 7 Grey Gum Road, Taree NSW 2430
Essential Energy Key Contacts
- Essential Energy General Enquiries – 13 23 91, option 2 for Tech Support
- Senior Network Assurance Facilitator - Ivan Gould 0417 930 454
- Senior Network Assurance Facilitator - Craig Brockwell 0491 349 614
What do you need to do?
- Review the above invitation
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
Safety Briefs/Alerts
Briefing – CEOM7098 issue 16 - Underground Design manual changes (382 KB) (pdf)
