Level 3 ASPs

Level 3 ASPs design overhead and/or underground distribution and Sub-Transmission network assets. If you need further information or support, please email techconnect@essentialenergy.com.au.

Important Document Links:

Click here for the Design and Certification Officer Contact List

Level 3 ASPs design overhead and/or underground distribution and Sub-Transmission network assets. If you need further information or support, please email techconnect@essentialenergy.com.au.

Important Document Links:

Click here for the Design and Certification Officer Contact List

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Opt-in session earthing design reports requirements with the retirement to Neutron

    What is happening?

    Essential Energy will be retiring the earthing software, Neutron, in May 2027. All earthing reports must continue to comply with CEOM5113.02 High Voltage A.C. Distribution Earthing. Accredited Service Providers (ASPs) may use any earthing software capable of producing a compliant report; however, Essential Energy recommends Streets by Safearth. Reports generated using another software package may require review by an Earthing Engineer and incur an Ancillary Network Service fee.

    Essential Energy will host two optional information sessions for Level 3 ASPs to outline the changes to earthing design report requirements. The sessions will also include an introduction to Streets by Safearth, the software Essential Energy will use following the retirement of Neutron.

    Registration

    The earthing design report sessions will be held on:

    What do you need to do?

    1. Register to reserve your spot.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

    What is happening?

    Essential Energy will be retiring the earthing software, Neutron, in May 2027. All earthing reports must continue to comply with CEOM5113.02 High Voltage A.C. Distribution Earthing. Accredited Service Providers (ASPs) may use any earthing software capable of producing a compliant report; however, Essential Energy recommends Streets by Safearth. Reports generated using another software package may require review by an Earthing Engineer and incur an Ancillary Network Service fee.

    Essential Energy will host two optional information sessions for Level 3 ASPs to outline the changes to earthing design report requirements. The sessions will also include an introduction to Streets by Safearth, the software Essential Energy will use following the retirement of Neutron.

    Registration

    The earthing design report sessions will be held on:

    What do you need to do?

    1. Register to reserve your spot.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Slides from the Connections Forum – 21 October 2026

    What is happening?

    The Essential Energy Connections virtual forum was held on 21 October 2026, here is a link to supporting slide deck.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

    What is happening?

    The Essential Energy Connections virtual forum was held on 21 October 2026, here is a link to supporting slide deck.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Construction News ​​26-13 - Changes to Neutral Terminal Bars for Substation Poles

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-13 - Changes to Neutral Terminal Bars for Substation Poles is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Brett Atkinson or James Baker via email.

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-13 - Changes to Neutral Terminal Bars for Substation Poles is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Brett Atkinson or James Baker via email.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Construction News ​​26-12 - Low Voltage Switchboard Neutral Bar Extension for 750kVA, 1000kVA and 1500kVA Units

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-12 - Low Voltage Switchboard Neutral Bar Extension for 750kVA, 1000kVA and 1500kVA Units is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Dave Shephard or Aaron Green via email.

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-12 - Low Voltage Switchboard Neutral Bar Extension for 750kVA, 1000kVA and 1500kVA Units is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Dave Shephard or Aaron Green via email.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Christmas and New Year Planned Outages, Contestable Works and Warehouse closure 2026/27

    What is Happening?

    To minimise disruption to customers during the Christmas / New Year period, we would like to advise you of the following impacts to Essential Energy services:

    • No planned outages with a customer impact will be scheduled from 19 December 2026 to 3 January 2027.
    • Our Contestable Works office will have reduced staff from 19 December 2026 to 3 January 2027. During this period, minimal Essential Connections cases, enquiries, emails and documentation will be processed, and limited asset labels will be issued.
    • The Grafton and Wagga Wagga warehouses will be closed from 19 December 2026 to 3 January 2027.
      • Standard orders should be submitted by 12 November 2026.
      • Allow additional time for order processing, supplier lead times and warehouse operations due to reduced staffing and increased demand in December and January.


    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email techconnect@essentialenergy.com.au.

    What is Happening?

    To minimise disruption to customers during the Christmas / New Year period, we would like to advise you of the following impacts to Essential Energy services:

    • No planned outages with a customer impact will be scheduled from 19 December 2026 to 3 January 2027.
    • Our Contestable Works office will have reduced staff from 19 December 2026 to 3 January 2027. During this period, minimal Essential Connections cases, enquiries, emails and documentation will be processed, and limited asset labels will be issued.
    • The Grafton and Wagga Wagga warehouses will be closed from 19 December 2026 to 3 January 2027.
      • Standard orders should be submitted by 12 November 2026.
      • Allow additional time for order processing, supplier lead times and warehouse operations due to reduced staffing and increased demand in December and January.


    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email techconnect@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Construction News ​​26-11 - Discontinuation of Schneider Flair 21D Fault Indicator Relays

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-11 - Discontinuation of Schneider Flair 21D Fault Indicator Relays is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Dave Shephard or Aaron Green via email.

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-11 - Discontinuation of Schneider Flair 21D Fault Indicator Relays is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Dave Shephard or Aaron Green via email.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Register for Essential Energy’s Virtual Connections forum to be held on Wednesday 21 October 2026

    What is happening?

    Essential Energy’s Biannual Connections forum will be held on Wednesday 21 October 2026 via Microsoft Teams. In this round, we’ll be covering a range of topics including:

    • Safety – what are we seeing
    • Network Assurance – what are we seeing and how you can help us
    • Protection Settings and Switchboard Reviews
    • Transition to composite poles
    • Easements and crown land
    • Contestable Network Solutions update
    • Environmental Impact Assessment transition to easyeia
    • Changes to Earthing reports and software
    • Update on CEOM7001 – Construction Plan Requirements
    • Public Lighting – nomination of road categories
    • NSW CER Installer Portal and Backstop rollout
    • Introducing CEOP2499 – Customer Installation Guidelines
    • Scheme rules review update from the Department of Climate, Energy, the Environment and Water
    • Ask us anything Q&A session

    We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.

    To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.

    Note: this is a live session, and a recording will not be shared.

    Registration

    The forum will be held on Wednesday 21 October 2026 from 9.00 am to 12.00 noon – please click here to register.

    What do you need to do?

    1. Click on register to reserve your spot.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

    What is happening?

    Essential Energy’s Biannual Connections forum will be held on Wednesday 21 October 2026 via Microsoft Teams. In this round, we’ll be covering a range of topics including:

    • Safety – what are we seeing
    • Network Assurance – what are we seeing and how you can help us
    • Protection Settings and Switchboard Reviews
    • Transition to composite poles
    • Easements and crown land
    • Contestable Network Solutions update
    • Environmental Impact Assessment transition to easyeia
    • Changes to Earthing reports and software
    • Update on CEOM7001 – Construction Plan Requirements
    • Public Lighting – nomination of road categories
    • NSW CER Installer Portal and Backstop rollout
    • Introducing CEOP2499 – Customer Installation Guidelines
    • Scheme rules review update from the Department of Climate, Energy, the Environment and Water
    • Ask us anything Q&A session

    We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.

    To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.

    Note: this is a live session, and a recording will not be shared.

    Registration

    The forum will be held on Wednesday 21 October 2026 from 9.00 am to 12.00 noon – please click here to register.

    What do you need to do?

    1. Click on register to reserve your spot.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Construction News ​​26-10 - Double Bolted Neutral Connectors

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-10 - Double Bolted Neutral Connectors is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Brett Atkinson or Andrew Pratt via email.

    Construction News Engineering

    The latest issue of Essential Energy Construction News 26-10 - Double Bolted Neutral Connectors is now available, click here to view.

    What do you need to do?

    1. Please read and familiarise yourself with the content.
    2. Communicate this information to relevant members of your organisation.
    3. View this communications via Essential Engagement under Construction News.

    Further Information

    If you need further information, please contact Brett Atkinson or Andrew Pratt via email.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Essential Energy’s model standing offers have been updated and are now available on our website

    What is happening?

    Essential Energy has updated two Model Standing Offers (MSOs) for immediate use. The revised documents are now available on Essential Energy’s website.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.
    2. Review the updated MSOs on Essential Energy’s website.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

    What is happening?

    Essential Energy has updated two Model Standing Offers (MSOs) for immediate use. The revised documents are now available on Essential Energy’s website.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.
    2. Review the updated MSOs on Essential Energy’s website.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Annual ASP/EC Satisfaction survey

    What is happening?

    Essential Energy will be sending out a satisfaction survey invitation on 3 September 2026 (subject: "Annual ASP/EC Satisfaction Survey - Your Feedback Needed") to gather feedback on our connections services.

    This survey focuses on your experience with the Connections Portal, Connections Process, our communication, and overall ease of doing business with Essential Energy.

    The survey takes approximately 4-6 minutes to complete and all responses are confidential. We encourage you to provide honest feedback to help us enhance our service delivery.

    Your feedback is valuable in helping us identify what's working well and areas where we can improve our services to better support your business needs.

    What do you need to do?

    1. Complete the customer satisfaction survey.
    2. Provide honest feedback about your experience over the past 12 months.
    3. Share this reminder with relevant members of your organisation who interact with Essential Energy's connections services and may have received the survey invitation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

    What is happening?

    Essential Energy will be sending out a satisfaction survey invitation on 3 September 2026 (subject: "Annual ASP/EC Satisfaction Survey - Your Feedback Needed") to gather feedback on our connections services.

    This survey focuses on your experience with the Connections Portal, Connections Process, our communication, and overall ease of doing business with Essential Energy.

    The survey takes approximately 4-6 minutes to complete and all responses are confidential. We encourage you to provide honest feedback to help us enhance our service delivery.

    Your feedback is valuable in helping us identify what's working well and areas where we can improve our services to better support your business needs.

    What do you need to do?

    1. Complete the customer satisfaction survey.
    2. Provide honest feedback about your experience over the past 12 months.
    3. Share this reminder with relevant members of your organisation who interact with Essential Energy's connections services and may have received the survey invitation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

Page last updated: 22 Oct 2026, 02:27 PM