You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’re seeing an increase in Connection Applications with missing or incorrect Connecting Customer/Developer details.
To help us progress your application, please ensure that the following Connecting Customer/Developer details are included in every Connection Application:
- First and last name
- Email
- Phone number.
These details are critical for sending Standard Project deed of transfer documents to the customer for execution. They also enable us to provide the contact person with important updates and information about their connection project.
Without the correct Connecting Customer/Developer details, your application is at risk of being cancelled or rejected. A submission of a new Connection Application would be required. Please avoid this by including the correct details with your application.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’ve recently seen an increase in Accredited Service Provider (ASP) initiated planned outages extending beyond their scheduled completion times, resulting in customer frustration and associated complaints.
Customers impacted by a planned outage expect their electricity supply to be restored within nominated time frames. Each ASP is responsible for ensuring adequate resources are allocated to complete connection and other projects within those times.
Additionally, while we understand unforeseen issues may arise during project work, it is critical that you communicate any potential delays as early as possible to enable customers to make alternative plans where necessary.
Continued overruns of the nominated outage time frames have real impacts on our customers and businesses. Please ensure appropriate steps are taken to reduce outage overruns.
What do you need to do?
- Review the above information and develop processes to reduce outage overruns as per CEOP2015 Contestable Works Guidelines, Terms and Conditions for Contestable Works, Section 2.8.2.8 Request for connection and Section 2.8.2.9 Customer Impacts via the Document Library.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What happening?
As per previous communications about Outage Requests unavailable due to system upgrade sent on the 21 January 2025.
Essential Energy wishes to inform that there will be no planned outages during the period from 14 April 2025 to 28 April 2025. Due to an upgrade of our outage management system.
What do you need to do?
- For any enquires please contact your local Network Assurance Facilitator (NAF).
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
The Essential Connection Information Session with Level 1 ASPs was held on 11 March 2025. To view the slide deck, click here and the recording click here.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Tropical Cyclone Alfred is predicted to impact the SEQ/NSW coast this week. This system may have significant impacts on areas serviced by Essential Energy’s network. As a result, there may be some disruption to planned works, including outages potentially not proceeding.
We’ll keep you informed as events unfold. In the meantime, please reach out if you have any concerns and questions.
What do you need to do?
- Review this information available via Essential Energy’s website.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Following a recent increase in ASP safety incidents reported, we’re asking you to refocus on individual quality control when constructing network assets.
Under the NSW ASP Scheme Rules, ASP Level 1 companies require certification to AS/NSZ9001 to be accredited with the NSW ASP Scheme.
Additionally, access permit recipients are required to confirm that the network is serviceable prior to cancellation of each access permit. To comply with this, please ensure you undertake a final check of the construction to ensure it is constructed correctly and as per the certified design.
Please refer to the Standards Australia guide AS/NSZ ISO 9001 and its key requirements.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting an opt-in information session for Level 1 ASPs with questions relating to the Essential Connections Portal for Construction and Connection Cases.
The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
What do you need to do?
- Ensure you are registered to attend the information session.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What happening?
As per previous communications about Outage Requests unavailable due to system upgrade sent on the 21 January 2025.
Essential Energy wishes to inform that there will be no planned outages during the period from 14 April 2025 to 28 April 2025. Due to an upgrade of our outage management system.
What do you need to do?
- For any enquires please contact your local Network Assurance Facilitator (NAF).
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’ve published a list of Level 1 and Level 2 Network Assurance Facilitators (NAFs) and their mobile phone numbers to help you quickly identify the person you need to contact.
You can find the list on Essential Energy’s Support page – just search for Network Assurance Facilitator (NAF) Contact List.
What do you need to do?
- Review the information on our Support page.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
A new guideline for connection of multiple points of supply is now available on our Connections webpage. Click here to download a copy.
The new guideline outlines Essential Energy’s requirements and processes for multiple points of supply to a single Lot from our distribution network, clarifying when the arrangement may be allowed, the necessary documentation required and the steps to lodge a request or application.
What do you need to do?
- Review the Multiple Points of Supply Guideline. Click here to download a copy.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
Briefing – CEOM7098 issue 16 - Underground Design manual changes (382 KB) (pdf)
Policy/Documents
