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Youreka Mobile app – User Issues

What is happening?

Essential Energy have been made aware of an access issue relating to Youreka. Users are being directed to the Essential Energy Portal home Page instead of the Youreka Application.

If this issue occurs, please uninstall and reinstall the Youreka App. Once re-installed you will need to recreate the host pathway, please follow the step by step guide available on the Support Page.

If you are not able to access the app after the above has been completed, please email techconnect@essentialenergy.com.au and a technical agent will call you to assist in accessing.

What do you need to do?

  1. Communicate this information to relevant members of your organisation.
  2. Ensure you are using the latest version of the Youreka Mobile app on your mobile device and follow the step by step guide on the Support Page.

Further Information

If you need further information, please email techconnect@essentialenergy.com.au.