Level 3 ASPs

IMPORTANT: DELAYS IN ISSUING DESIGN INFORMATION PACKAGES & DESIGN CERTIFICATIONS

A significantly higher than normal volume of requests – generally associated with an increase in high voltage and solar connection applications – is currently contributing to a delay in Essential Energy issuing Design Information Packages & Design Certifications.

Design Information Packages

Will be issued at minimum of 4 weeks from the date we receive a completed CEOF6010 - Contestable Work: Design Information Application.

Design Certification

Certification for design submission packages will be issued at minimum of 4 weeks from the date we receive a completed CEOF6011 - Contestable Work: Design Submission.

LV Connection Offers

Due to the changes which have occurred as a result from Power of Choice (PoC), the requirement for an approved LV Connection Offer will still be waived when submitting a CEOF6010 - Contestable Work: Design Information Application.

What is Essential Energy doing to reduce the delay?

We are processing requests as quickly as possible.

The low voltage connection offer backlog has now been reduced to a suitable level and has remained steady for several months.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au

I’d like to share with you all the results of the ASP Survey Essential Energy conducted a few weeks ago – located on the Essential Energy's Document Library.

Thank you to all those who contributed their time to share your feedback and ideas.

This survey (and other diagnostic analysis performed by Marchment Hill) has further highlighted the many areas for improvement in how we work together with you, our ASP partners. We recognise that we have lots to do to say Essential Energy is “easy to do business with” – we will be taking action.

We are now developing these actions. Some of these will involve sessions with our ASP partners so you can help us design our future way of working. I look forward to sharing more information about these
sessions with you in the coming weeks. If you would like to speak to me about this report, our next steps or any other matters please contact me via email or phone listed below.

Regards

David Wilson
Network ASP Manager
T: 02 6589 8190
E: david.wilson@essentialenergy.com.au

I’m writing to introduce myself as Essential Energy’s newly appointed Network ASP Manager.

Having spent most of my career working for other distribution businesses, it’s immediately clear that there is a lot we can do to improve how Essential Energy works with Accredited Service Providers (ASP). I’ve made it my first priority to understand where we can improve and I will be working closely with the executive team to make sure we service our ASP community better.

Essential Energy’s corporate values say that we should be ‘Easy to do business with’. I aim to make sure we deliver on this promise and will make it my priority, as a first step, to ensure better communications and feedback channels so that we can identify and rapidly respond to issues and challenges together.

Thank you for your continued patience and support as we work through this process. For those who have been in touch already to highlight how and where we can improve our service to ASPs, please use me as your central point of contact for all ASP related matters.

In the coming weeks and months, I’ll be out and about in the regions to meet as many ASPs as possible and listen directly to your feedback. So, thanks again for your patience and assistance and I look forward to meeting soon.

Regards

David Wilson
Network ASP Manager
T: 02 6589 8190
E: david.wilson@essentialenergy.com.au