Level 3 ASPs

Level 3 ASPs design overhead and/or underground distribution and Sub-Transmission network assets. If you need further information or support, please email techconnect@essentialenergy.com.au.

Important Document Links:

Click here for the Design and Certification Officer Contact List

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ASP Co-Design Workshop May 2018
I would like to take the opportunity to thank those ASPs for their participation and attending the workshops in May 2018.

The methodology we used to deliver these workshops recognises that for us to get different results, we need to apply a different approach. While each workshop dealt with a specific issue or problem, both workshops shared objectives that focused not only on the problems we need to solve, but how we solve problems, for example:
- Embedding a new, collaborative approach to problem solving, recognising that the best solution is one that considers and reconciles the needs of everyone in the process – particularly the end customer
- Prioritising progress over perfection – incremental improvement
- Strengthening our relationship by getting to know each other and putting faces to names
We have collected a lot of useful insights and ideas from the workshops that will feed into our next phase of work. Located on Essential Energy’s Document Library the ASP Co Design Workshops Playback document provides an overview of the workshops and a summary of the outputs.

To keep the document as concise as possible we have not played back every piece of feedback, however all feedback has been captured.

What have we done since?

Since the workshops we have ran internal sessions to take two ideas from the Co-Design workshops and progress them into a working prototype that can be tested and deployed.
- Design Certification - Application Form
- Improving the clarity and usability of the form
- Assurance – Inspections Matrix
- Creating a simple, clear and risk-based methodology for inspecting works
These prototypes are in development with the intention to test and deploy these as soon as possible.

Next Steps

We are out for tender for a partner to help us manage the prioritisation plan of attack, this will slow the process for a short period however we are still working on things that have been identified.

We have a long list of issues that we need to work through over the coming weeks, months and years, this will be a significant change program for the Commercial Services Branch. In addition to short term “Quick Win” changes, we are focused on developing a detailed work plan and procuring support to help us deliver this next phase effectively.

I will keep you informed on progress and opportunities to be involved as we firm up the plan, this will take some time. In the meantime, please feel free to contact me if you have any questions.

Regards
David Wilson
Network ASP Manager
T: 02 6589 8190
E: david.wilson@essentialenergy.com.au
You cannot leave comment in this blogpost unless you are a part of the project panel.

Design & Certification Projected Timeframes

IMPORTANT: DELAYS IN ISSUING DESIGN INFORMATION PACKAGES & DESIGN CERTIFICATIONS
A significantly higher than normal volume of requests – generally associated with an increase in high voltage and solar connection applications – is currently contributing to a delay in Essential Energy issuing Design Information Packages & Design Certifications.
Design Information Packages
Will be issued at minimum of 4 weeks from the date we receive a completed CEOF6010 - Contestable Work: Design Information Application.
Design Certification
Certification for design submission packages will be issued at minimum of 4 weeks from the date we receive a completed CEOF6011 - Contestable Work: Design Submission.
LV Connection Offers
Due to the changes which have occurred as a result from Power of Choice (PoC), the requirement for an approved LV Connection Offer will still be waived when submitting a CEOF6010 - Contestable Work: Design Information Application.
What is Essential Energy doing to reduce the delay?
We are processing requests as quickly as possible.
The low voltage connection offer backlog has now been reduced to a suitable level and has remained steady for several months.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au
You cannot leave comment in this blogpost unless you are a part of the project panel.

Marchment Hill (MHC) ASP Survey Results

I’d like to share with you all the results of the ASP Survey Essential Energy conducted a few weeks ago – located on the Essential Energy's Document Library.
Thank you to all those who contributed their time to share your feedback and ideas.
This survey (and other diagnostic analysis performed by Marchment Hill) has further highlighted the many areas for improvement in how we work together with you, our ASP partners. We recognise that we have lots to do to say Essential Energy is “easy to do business with” – we will be taking action.
We are now developing these actions. Some of these will involve sessions with our ASP partners so you can help us design our future way of working. I look forward to sharing more information about these
sessions with you in the coming weeks. If you would like to speak to me about this report, our next steps or any other matters please contact me via email or phone listed below.
Regards
David Wilson
Network ASP Manager
T: 02 6589 8190
E: david.wilson@essentialenergy.com.au
You cannot leave comment in this blogpost unless you are a part of the project panel.

Introduction from David Wilson

I’m writing to introduce myself as Essential Energy’s newly appointed Network ASP Manager.
Having spent most of my career working for other distribution businesses, it’s immediately clear that there is a lot we can do to improve how Essential Energy works with Accredited Service Providers (ASP). I’ve made it my first priority to understand where we can improve and I will be working closely with the executive team to make sure we service our ASP community better.
Essential Energy’s corporate values say that we should be ‘Easy to do business with’. I aim to make sure we deliver on this promise and will make it my priority, as a first step, to ensure better communications and feedback channels so that we can identify and rapidly respond to issues and challenges together.
Thank you for your continued patience and support as we work through this process. For those who have been in touch already to highlight how and where we can improve our service to ASPs, please use me as your central point of contact for all ASP related matters.
In the coming weeks and months, I’ll be out and about in the regions to meet as many ASPs as possible and listen directly to your feedback. So, thanks again for your patience and assistance and I look forward to meeting soon.
Regards
David Wilson
Network ASP Manager
T: 02 6589 8190
E: david.wilson@essentialenergy.com.au