Level 3 ASPs

Level 3 ASPs design overhead and/or underground distribution and Sub - transmission network assets.

  • Proactive discussions, engagement and insights from Level 3 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au.

Important Document Links:

Level 3 ASPs design overhead and/or underground distribution and Sub - transmission network assets.

  • Proactive discussions, engagement and insights from Level 3 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au.

Important Document Links:

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Christmas and New Year Planned Outages and Contestable Works

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    What is Happening?

    To minimise the disruption to customers during the Christmas / New Year period, no planned interruptions with a customer impact will be scheduled from 19 December 2020 to 3 January 2021.  

    Also Contestable Works will be closed during the same period with business resuming as normal from 4 January 2021. 

    Minimal processing of emails/documentation or Asset Labels will occur from Contestable Works mailbox during the above mentioned period.

    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Delays in Processing LV Connection Applications

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    Essential Energy is currently experiencing an increase in the volume of low voltage connection applications. This may result in our Connection Application processing being delayed by a few days. We apologise for any inconvenience caused and will endeavour to limit this delay.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Essential Energy customer satisfaction research

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    As part of Essential Energy’s commitment to continuous improvement, we would like to receive your feedback on how easy you find it to do business with us.

    As a key stakeholder we work with, your feedback will assist us in making sure that the capabilities and quality of our products and services are meeting your expectations now and into the future.

    Over the next few weeks, a representative from Woolcott Research & Engagement may contact you to participate in a survey that will assess your satisfaction with our service and operational performance. We greatly value your input as this will help us to make improvements where there are opportunities to do so.

    Further information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Contestable Work Design and Certification Manager Update

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    Essential Energy would like to share some staff movements which relate directly to the Design and Certification team – Darrin Edwards has moved into the role of Manager Connections Planning and Glenn Leman is now the Contestable Work Design and Certification Manager.

    If you need to contact Glenn, his email is glenn.leman@essentialenergy.com.au.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Essential Energy ASP Forums: November 2020 via Zoom

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    What is happening?

    To protect everyone’s health and safety, we’ll hold our next round of ASP engagement forums via Zoom, rather than face to face.

    In this round, we’ll be covering a range of topics relevant to Level 1, 2 & 3 ASPs including connections, the Level 1 Agreement, CEOP2015, Standards and updates on BetterConnect and Power Lines Pro.

    We encourage you to participate in these forums. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members.

    Dates and times

    • Session 1: Wednesday, 4 November at 5.00pm
    • Session 2: Thursday, 5 November at 12.30pm
    • Session 3: Tuesday, 10 November at 5.00pm

    All sessions will have the same content.

    Please register your interest by emailing aspinfo@essentialenergy.com.au with individual(s) email addresses and preferred session(s) by COB 30 October 2020.

    Zoom details will be emailed directly to the participant two days prior to the to the event.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.
    2. Attend the zoom session that suits you.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Minor change to the Provider of Last Resort Process

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    Essential Energy will be removing the regional exempt areas from the Provider of Last Resort process for Level 1 and 3 Accredited Service Providers (ASPs), this will ensure that you have every opportunity to quote for Contestable Work jobs.

    These will still be advertised on Essential Energy’s Document Library and there will be no change to the regionally exempt areas for Level 2 ASPs.

    For more information please visit our Provider of Last Resort page on Essential Energy’s website.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Phishing emails update

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    Accredited Service Providers (ASPs) have brought to our attention phishing emails that appear to have been sent by Essential Energy’s BetterConnect Project email address.

    Valid email addresses that our Network ASP team use to share communications with you are:

    • Essential Engagement;
    • aspinfo@essentialenergy.com.au;
    • contestableworks@essentialenergy.com.au.

    To maintain your cyber security, please check that any emails that appear to be from Essential Energy are valid.

    What is a phishing email?

    A phishing email is a fraudulent attempt to obtain your sensitive information by a sender disguising themselves as a trustworthy entity.

    If you receive a phishing email, please take the following actions:

    • Delete the email
    • Do not open it and do not click on any links
    • If you click on a suspicious link, we recommend you change all your passwords
    • Do not forward the email.

    You can also find more information on the Australian Cyber Security Centre: (https://www.cyber.gov.au/acsc/view-all-content/threats/phishing )

    What do you need to do?

    1. Review the above and remain vigilant for phishing emails.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.


  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Further Information on when a Surveyors Letter is Required

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    Background

    On 15 July 2020 Essential Energy shared a communication advising that to ensure project compliance a surveyor’s letter would need to be provided for projects that include easements and/or allocations. After feedback from ASPs we would like to provide some additional information.

    Below are the conditions for when a surveyor’s letter is required and when it is not.

    Projects affected by easements:

    When installing new network infrastructure you are required to submit a surveyor’s letter as part of the project completion documentation. The newly installed network should be centered within the easement.

    If you are replacing like for like and/or additional construction on the network, with no variation or addition to existing network, or network installed prior to 26 May 2006 a surveyor’s letter is not required. Please Note: Depending on the type of work undertaken an easement may need to be created.

    Projects affected by allocation zones (Council public road reserves):

    All new network infrastructure installed within the allocation zone classified as council public road reserves require a surveyor’s letter supplied as part of your completion documentation.

    Like for like network infrastructure replacements at the same location and additional construction of new network that is constructed in line and without deviation to the existing network does not require a surveyor’s letter.

    What do you need to do?

    1. Review the above and ensure that these requirements are met.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Update on Low Voltage Four Core Breakout Kit

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    A new low voltage four core breakout kit (Essential Energy Catalogue Number 286 296) has been added to CEOM7004 Standard Contestable (Approved) Materials List for use on the Essential Energy network. It includes a non-glue lined breakout boot and mastic that provides a better moisture seal on the connection.

    The relevant CEOM7202 Underground Manual drawings have been updated to reflect the new kit details.

    As with most changes to CEOM7004 Standard Contestable (Approved) Materials List there is a 12 month grace period for you to deplete your stockmost

    What do you need to do?

    1. Familiarise yourself with the new kit and drawings.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.



  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Update to Non-Conformance Rectification Plans

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    We recently conducted a review of our non-conformance process and identified several areas where the process could be strengthened. Following consultation with our Accredited Service Provider (ASP) focus group, we will be releasing the revised process on 1 October 2020.

    There are two main areas of change:

    • introduction of a non-conformance rectification plan and related timeframes, and
    • introduction of an appeal process for ASPs to challenge non-conformances.

    Non-conformance rectification plan

    Our primary concern is to ensure network safety and integrity. To facilitate timely response, ASPs are to provide Essential Energy with a rectification plan within 7 days of a non-conformance notice being issued. Rectification plans for Major non-conformances must be provided within 48 hours. The plan should detail when and how the non-conformances will be resolved, and be e-mailed to the Network Assurance Facilitator in charge of the project with the subject line ‘Non-conformance rectification plan – project number’.

    Non-conformances identified on projects not yet energised must be rectified within 30 days to secure network safety and reliability. Projects that are energised must have a CEOF6013 outage request form supplied as part of the paperwork.

    Please note that, if the rectification plan and the supporting documentation are not supplied within the required timeframe, Essential Energy may undertake rectification at the expense of the Level 1 ASP responsible for the non-conformance.

    An example of a rectification plan is available on the Document Library as a PDF form.

    ASP appeals process

    We recognise that there can be a level of subjectivity and inconsistency in determining non-conformances. To enable ASPs to challenge non-conformances, we are introducing a formal appeals process (which will be available in the next version of CEOP2015).

    To dispute a non-conformance, please detail the facts upon which the appeal is based and attach any relevant information or supporting evidence with your appeal. Appeals should be sent to contestableworks@essentialenergy.com.au, with the subject line ‘Non-conformance appeal – project number’.

    An appeals panel will meet weekly to review appeals in a timely manner, within 48 hours of your submission we will provide you with the date of the next meeting, requesting additional information, when required, or confirming that the appropriate evidence has been provided to review the appeal

    CEOF6013 Request for Planned Outage, Connection or Work Live LV has been updated with an option for Non-Conformance Rectification (Access to Network).

    If you have any questions or require assistance in relation to any aspect of our non-conformance process, please contact your local Network Assurance Facilitator.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

Page last updated: 14 Mar 2024, 02:33 PM