Level 2 ASPs


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Christmas and New Year Planned Outages & Contestable Works

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    What is Happening?

    To minimise the disruption to customers during the Christmas / New Year period, no planned interruptions with a customer impact will be scheduled from 22 December 2018 to 6 January 2019.

    Also Contestable Works will be closed during the same period with business resuming as normal from 7th January 2019.

    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required
    2. Minimal processing of emails/documentation or Asset Labels will occur from Contestable Works mailbox during the above mentioned period
    3. Communicate this information to relevant members of your organisation

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Reminder Essential Energy ASP Forums October 2018

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    As part of our commitment to improve our relationship and communications with ASPs Essential Energy are looking at holding forums in regional areas in October. The purpose of these forums is for ASPs to come along and hear about the latest news in the ASP space and to ask questions or raise issues with representatives from various Essential Energy teams, including the safety team, design and certification and training amongst other teams in our business.

    Dates and locations of ASP forums:

    • Port Macquarie 3rd October 2018 (The Westport Club - 25 Buller St Port Macquarie)
    • Lismore 4th October 2018 (Lismore Workers Club - 231 Keen St Lismore)
    • Dubbo 10th October 2018 (Quality Inn Dubbo International - 165 Whylandra St Dubbo)
    • Bathurst 11th October 2018 (Bathurst City Community Club - 29 William St Bathurst)
    • Albury 15th October 2018 (The Albury Club Ltd - 519 Kiewa St Albury)
    • Wagga Wagga 16th October 2018 (The Rules Club - Cnr Fernleigh & Glenfield Rds Wagga Wagga)

    Forums will commence from 6pm at the above locations, with light refreshments available. To determine venue sizes we would appreciate any ASPs who wish to attend complete a survey or email aspinfo@essentialenergy.com.au with company name, numbers attending, which forum you will be attending and anything you would like to see at our forums.

    Brief Agenda Items:

    Part 1 - 90 mins

    • Welcome and General ASP Information - what we have done since David Wilson arrived and what the future looks like with Enzen
    • Safety and Authorisation information
    • Level 3 Design Certification - update on changes and future work being undertaken in the area
    • Asset Inspection - Defect trends identified
    • Level 2 portal and SWF information - what information ASPs need to load in to our systems to make sure work is progressed and changes to what we require
    • Update on Standards
    • Training Requirements
    • Tyree Presentation

    Part 2 – 60 mins

    • Subject Matter Experts (SME) spread across the room allowing ASPs to meet key people and discuss issues

    Thank you to those that have already expressed interest in attending our forums.

    What do you need to do?

    1. Please complete the survey at engage.essentialenergy.com.au/ASP click on your relevant ASP level, then go into Surveys & Forms
    2. Communicate this information to relevant members of your organisation

    Further information

    If you need further information, please email aspinfo@essentialenergy.com.au
  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Safety Brief SB-810 Endeavour Energy HV cable strike and ARC flash incident

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    A recent incident occurred where an Endeavour Energy contractor hit a live High Voltage (HV) underground cable during excavation works with a hand-held power tool.

    The contractor was engaged to prepare a trench as part of an overall program to replace Consac cabling. The Worker was in the trench, clearing material from around the base of a column using a hand-held power tool. The power tool penetrated the wall of the trench, striking a live 11kV cable and an arc fault occurred, the worker received burns to his arms and face.

    Contract workers and Endeavour Energy crews working nearby provided assistance to the injured contractor, who was transported to Royal North Shore Hospital for treatment.

    The initial reports suggest the worker suffered burns to his arms and face which may require a skin graft, however there did not appear to be nerve damage.

    What do you need to do?

    1. Review SB-810 Endeavour Energy Cable Strike and ARC Flash Incident located on Essential Energy's Document Library
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Safety Brief SB-811 CONSAC Cable Identification

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    A recent incident occurred where an on-call crew did not identify CONSAC cable correctly, special requirements apply to equipment containing CONSAC cables – workers should review and implement the requirements of CEOP8030.

    An on-call crew were called to a no supply, after inspection it was determined it was in a burnt-out service fuse and street light fuse in a pillar. After completing a risk assessment and discussing the job the service fuse carrier was replaced and supply restored to the house. The on-call crew didn't have a fuse carrier for the street light, so it was made safe and left for another day. All appropriate PPE was utilised.

    What do you need to do?

    1. Review SB-811 CONSAC Cable Identification located on Essential Energy's Document Library
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Reminder ASP Registration and Authorisation for Non-Electrically Qualified Workers

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    On 9th September 2016, the NSW Government gazetted changes to the NSW Accredited Service Provider (ASP) Scheme Rules (the Scheme). This revision introduced new Level 1 and 2 classifications for non-electrically qualified personnel (Class 1X or Class 2X – Non-electrically qualified).

    ASPs must ensure all non-electrically qualified workers are registered with the Scheme prior to submitting an authorisation application to Essential Energy; this includes both initial authorisations and renewal of existing authorised workers.

    Essential Energy will, on receipt of a valid and successful applications, authorise the ASP worker(s) aligned to the new class(es) of accreditation and issue a new authorisation card.

    What do you need to do?

    1. Review the briefing paper titled ‘20180910_Briefing - Non-Electrically Qualified Workers’ located on Essential Energy's Document Library
    2. Communicate this information to relevant members of your organisation

    Further information

    If you need further information, please email authorisations@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Dubbo Warehouse Closed for FIR Orders

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    Essential Energy would like to advise that Dubbo Warehouse will be closed for FIR Orders from 21 September 2018. No orders or deliveries of FIRs will be completed after 21 September 2018.

    Future orders must be placed at either our Grafton or Wagga Wagga Warehouses.

    While we endeavour to minimise the impact to your business, Essential Energy would like to apologise for any inconvenience this may cause.

    What do you need to do?

    Place orders for FIRs through the Secure Web Portal after 21 September 2018 by selecting in My Forms Requisition for Supply of Metering Equipment form, then select the Dispatch & Courier pick up location of:

    • Grafton Warehouse 187 Lawrence Rd Grafton NSW 2460 or
    • Wagga Wagga Warehouse 59 Hammond Ave Wagga Wagga NSW 2650

    Please communicate this information to relevant members of your organisation

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Essential Energy ASP Forums October 2018

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    As part of our commitment to improve our relationship and communications with ASPs Essential Energy are looking at holding forums in regional areas in October. The purpose of these forums is for ASPs to come along and hear about the latest news in the ASP space and to ask questions or raise issues with representatives from various Essential Energy teams, including the safety team, design and certification and training amongst other teams in our business.

    Dates and locations of ASP forums:

    • Port Macquarie 3rd October 2018
    • Lismore 4th October 2018
    • Dubbo 10th October 2018
    • Bathurst 11th October 2018
    • Albury 15th October 2018
    • Wagga Wagga 16th October 2018

    Forums will commence from 6pm at the above locations, with light refreshments available. To determine venue sizes we would appreciate any ASPs who wish to attend complete a survey or email aspinfo@essentialenergy.com.au with company name, numbers attending, which forum you will be attending and anything you would like to see at our forums, further information on the content of the forums will be provided closer to the events.

    What do you need to do?

    1. Please complete the survey at engage.essentialenergy.com.au/ASP, click on your relevant ASP level, then go into Surveys & Forms
    2. Communicate this information to relevant members of your organisation
    Further information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Ring Fencing – Provider of Last Resort

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    Ring Fencing – Provider of Last Resort

    Ring-fencing regulations were introduced on 1 January 2018 to support the creation of a level playing field for providers of contestable services in new and existing NSW markets.
    Essential Energy is only able to provide contestable services in limited circumstances:

    • In regionally exempt depots; or
    • Where acting as a provider of last resort
    If a customer is unable to obtain the services of a third party, they may request that Essential Energy undertake the work as a Provider of Last Resort.
    For more information relating to Ring Fencing – Provider of Last Resort please download the Q & A’s located on our Document Library.

    What do you need to do?
    1. Review & download the Provider of Last Resort Q & A’s located on Essential Energy’s Document Library
    2. Communicate this information to relevant members of your organisation
    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au
  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    NoSW / CCEW Historical Inspections Commencement

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    You may have noticed and/or observed, Essential Energy is currently undertaking additional inspections of customer connections or alterations. The inspections are being conducted on historical data ensuring customer Installation and Service Works are meeting the requirements of the NSW Service & Installation Rules, AS/NZS 3000:2007 and Essential Energy’s requirements in line with Code of Practice Installation Safety Management.

    Essential Energy has started with a pilot inspection program in the Coffs Harbour area and will extend the program to the remaining regions in our footprint in the coming months.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    IPART Reviews of the NSW Energy Market

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    IMPORTANT: Commencement of IPART Reviews of the NSW Energy Market

    Below are two reviews that Independent Pricing and Regulatory Tribunal (IPART) have been asked to be undertaking by the NSW Minister of Energy:


    IPART has commenced its annual review of the performance and competitiveness of the retail electricity and gas markets in NSW for the most recent financial year.
    The report on 2017-18 period will be their fourth annual monitoring report on the retail electricity market and the first reviewing competition in the retail gas market since gas prices were deregulated on 1 July 2017.

    As part of this review, the NSW Minister for Energy and Utilities has also asked to report on:

    • electricity and gas price movements from July 2018, and whether any such changes reflect efficient costs in a competitive market, and
    • whether retailers are delivering acceptable levels of customer communication and service in their delivery of metering services

    As part of the annual review of the performance and competitiveness of the retail electricity and gas markets in NSW, IPART have been asked to review NSW electricity retailers’ metering practices, and report on whether retailers are delivering acceptable levels of customer service and communication.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.
    2. Participate in these reviews by click on the links and having your say on the above topics.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au


Page last updated: 19 Sep 2024, 04:36 PM