Level 2 ASPs


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au

  • Important changes to ASP Refresher Training Delivery

    24 Nov 2020
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    Background

    Currently, Essential Energy allows Accredited Service Providers (ASPs) to undertake ‘knowledge only’ refresher training as part of adapting to working under COVID-19.

    What is changing?

    From 1 December 2020, all ASPs who are due for annual Refresher re-assessment will be required to undertake the full Annual Refresher Assessments (knowledge and practical) appropriate to their ASP Level and requirements.

    The list of providers below are endorsed to deliver Essential Energy’s Electrical Safety Rules (ESRs) training, and offer the majority of training undertaken by ASPs:

    Essential Energy will run Annual Fresher Assessments as a ‘provider of last resort’ only. This means we will be offering limited sessions in 2021, which will be published on our website in mid-December under training.

    What do you need to do?

    1. Review the above communication, information on the training page of our website and attend refresher training
    2. Communicate this information to relevant members of your organisation.
    3. View this communication via Essential Engagement at engage.essentialenergy.com.au/ASP

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au


  • Safety Brief – Recent Procedural Updates

    10 Nov 2020
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    Essential Energy has recently undertaken reviews into several electrical safety related policy and procedures, Safety Brief 943 Recent Procedural updates, outlines the changes to CEOP2422 Safe Approach and CEOP2377 Equipotential and Personal Protective Bonding and is available on the Document Library and Essential Engagement/ASP.

    What do you need to do?

    1. Familiarise yourself with the procedural changes.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.


  • Christmas and New Year Planned Outages and Contestable Works

    02 Nov 2020
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    What is Happening?

    To minimise the disruption to customers during the Christmas / New Year period, no planned interruptions with a customer impact will be scheduled from 19 December 2020 to 3 January 2021.  

    Also Contestable Works will be closed during the same period with business resuming as normal from 4 January 2021. 

    Minimal processing of emails/documentation or Asset Labels will occur from Contestable Works mailbox during the above mentioned period.

    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Delays in Processing LV Connection Applications

    26 Oct 2020
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    Essential Energy is currently experiencing an increase in the volume of low voltage connection applications. This may result in our Connection Application processing being delayed by a few days. We apologise for any inconvenience caused and will endeavour to limit this delay.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Essential Energy customer satisfaction research

    22 Oct 2020
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    As part of Essential Energy’s commitment to continuous improvement, we would like to receive your feedback on how easy you find it to do business with us.

    As a key stakeholder we work with, your feedback will assist us in making sure that the capabilities and quality of our products and services are meeting your expectations now and into the future.

    Over the next few weeks, a representative from Woolcott Research & Engagement may contact you to participate in a survey that will assess your satisfaction with our service and operational performance. We greatly value your input as this will help us to make improvements where there are opportunities to do so.

    Further information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Essential Energy ASP Forums: November 2020 via Zoom

    20 Oct 2020
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    What is happening?

    To protect everyone’s health and safety, we’ll hold our next round of ASP engagement forums via Zoom, rather than face to face.

    In this round, we’ll be covering a range of topics relevant to Level 1, 2 & 3 ASPs including connections, the Level 1 Agreement, CEOP2015, Standards and updates on BetterConnect and Power Lines Pro.

    We encourage you to participate in these forums. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members.

    Dates and times

    • Session 1: Wednesday, 4 November at 5.00pm
    • Session 2: Thursday, 5 November at 12.30pm
    • Session 3: Tuesday, 10 November at 5.00pm

    All sessions will have the same content.

    Please register your interest by emailing aspinfo@essentialenergy.com.au with individual(s) email addresses and preferred session(s) by COB 30 October 2020.

    Zoom details will be emailed directly to the participant two days prior to the to the event.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.
    2. Attend the zoom session that suits you.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Minor change to the Provider of Last Resort Process

    13 Oct 2020
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    Essential Energy will be removing the regional exempt areas from the Provider of Last Resort process for Level 1 and 3 Accredited Service Providers (ASPs), this will ensure that you have every opportunity to quote for Contestable Work jobs.

    These will still be advertised on Essential Energy’s Document Library and there will be no change to the regionally exempt areas for Level 2 ASPs.

    For more information please visit our Provider of Last Resort page on Essential Energy’s website.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Phishing emails update

    08 Oct 2020
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    Accredited Service Providers (ASPs) have brought to our attention phishing emails that appear to have been sent by Essential Energy’s BetterConnect Project email address.

    Valid email addresses that our Network ASP team use to share communications with you are:

    • Essential Engagement ;
    • aspinfo@essentialenergy.com.au;
    • contestableworks@essentialenergy.com.au.

    To maintain your cyber security, please check that any emails that appear to be from Essential Energy are valid.

    What is a phishing email?

    A phishing email is a fraudulent attempt to obtain your sensitive information by a sender disguising themselves as a trustworthy entity.

    If you receive a phishing email, please take the following actions:

    • Delete the email
    • Do not open it and do not click on any links
    • If you click on a suspicious link, we recommend you change all your passwords
    • Do not forward the email.

    You can also find more information on the Australian Cyber Security Centre: (https://www.cyber.gov.au/acsc/view-all-content/threats/phishing)

    What do you need to do?

    1. Review the above and remain vigilant for phishing emails.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.


  • Update on Low Voltage Four Core Breakout Kit

    06 Oct 2020
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    A new low voltage four core breakout kit (Essential Energy Catalogue Number 286 296) has been added to CEOM7004 Standard Contestable (Approved) Materials List for use on the Essential Energy network. It includes a non-glue lined breakout boot and mastic that provides a better moisture seal on the connection.

    The relevant CEOM7202 Underground Manual drawings have been updated to reflect the new kit details.

    As with most changes to CEOM7004 Standard Contestable (Approved) Materials List there is a 12 month grace period for you to deplete your stock.

    What do you need to do?

    1. Familiarise yourself with the new kit and drawings.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.



  • Update on the ASP Connections and Quality Manager role

    24 Sep 2020
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    Further to our communication on 17 August 2020 we would like to provide an update on the ASP Connections and Quality Manager role.

    Kevin Miller will continue as the Acting ASP Connections and Quality Manager until 1 March 2021. You can contact Kevin via email kevin.miller@essentialenergy.com.au.

    If you need further information, please email aspinfo@essentialenergy.com.au.