Level 2 ASPs


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au

  • BetterConnect - Design

    1 day ago
    Betterconnect
    What's Happening?

    Over the last twelve months Essential Energy has engaged with ASPs extensively to understand the many pain points you have in dealing with our connections process.

    We are happy to advise that we have recently received approval to implement a pilot product called Salesforce to automate the core Contestable Design Processes. The success of this pilot will assist us in formalisation and implementation of a final solution.

    The project will automate the following processes:

    Request:

    • Design Information
    • Asset labels
    • Notice of Arrangement Only
    Submit:

    • Design Certification package
    • Easement Documents
    • Enquiry

    What's Happening?

    Over the last twelve months Essential Energy has engaged with ASPs extensively to understand the many pain points you have in dealing with our connections process.

    We are happy to advise that we have recently received approval to implement a pilot product called Salesforce to automate the core Contestable Design Processes. The success of this pilot will assist us in formalisation and implementation of a final solution.

    The project will automate the following processes:

    Request:

    • Design Information
    • Asset labels
    • Notice of Arrangement Only
    Submit:

    • Design Certification package
    • Easement Documents
    • Enquiry

    This automation will deliver a more efficient process with faster turnaround times, seamless collaboration with Essential Energy Design and Certification staff, and greater transparency of job status.

    This project is the first stage of a larger program of continuous improvement work planned by Essential Energy, with future stages to incorporate more of the Contestable Design processes, as well as construction, commissioning and inspection processes.

    Implementation Approach

    We have engaged an external provider with significant experience in developing process automation. They previously implemented this same product for the automation of the connections process at PowerCor/CitiPower.

    We have also formed a Level 3 ASP Reference Group to work with us through the development stage of the project to ensure what is delivered is fit for purpose for both ASPs and Essential Energy.

    Communications

    We will communicate progress on the project to all ASPs on a regular basis. Once the system becomes available, we will look at running zoom sessions to demonstrate the system. This will be offered to all interested Level 3 ASPs.

    More information about the BetterConnect project will be included in the October 2019 ASP Forums - see Essential Engagement for more details on forum locations and timing.

    Training and Education

    We are in the process of developing our Training and Education program and will be working with the ASP Reference group to understand the best way to deploy training and education to all Level 3 ASPs.
    We will provide more details on this as we get closer to releasing the system to all ASPs.

    Questions

    Questions can be directed to: aspinfo@essentialenergy.com.au

  • Essential Energy customer satisfaction research

    1 day ago
    Woolcroft
    As part of Essential Energy’s commitment to continuous improvement, we are seeking feedback from our customers and business partners about how easy we are to do business with.

    To facilitate this, we have appointed an independent research organisation, Woolcott Research & Engagement.

    Over the next few weeks, Woolcott may contact you to participate in a survey that will assess your satisfaction with our service delivery and operational performance. Your input is needed to help Essential Energy optimise customer outcomes and ensure our operations are aligned to your needs.

    Essential Energy encourages you to participate and we look forward to receiving...

    As part of Essential Energy’s commitment to continuous improvement, we are seeking feedback from our customers and business partners about how easy we are to do business with.

    To facilitate this, we have appointed an independent research organisation, Woolcott Research & Engagement.

    Over the next few weeks, Woolcott may contact you to participate in a survey that will assess your satisfaction with our service delivery and operational performance. Your input is needed to help Essential Energy optimise customer outcomes and ensure our operations are aligned to your needs.

    Essential Energy encourages you to participate and we look forward to receiving your feedback.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au
  • Safety Brief 878 - Essential Energy Aware Tape

    12 days ago
    Ee awaretape


    What is Happening?

    Essential Energy have now adopted the use of plastic tape, called ‘Essential Energy Aware’ tape – which identifies that a site has been visited by one of our workers and that the asset/s have been ‘made safe’.

    This increases visibility for members of the public and to enable Essential Energy to highlight sites which have been assessed and made safe – prior to permanent repairs being carried out at the time, but instead will need to be re-visited at a later stage for the permanent repairs to take place.

    Safety Brief 878 – Essential Energy Aware Tape...



    What is Happening?

    Essential Energy have now adopted the use of plastic tape, called ‘Essential Energy Aware’ tape – which identifies that a site has been visited by one of our workers and that the asset/s have been ‘made safe’.

    This increases visibility for members of the public and to enable Essential Energy to highlight sites which have been assessed and made safe – prior to permanent repairs being carried out at the time, but instead will need to be re-visited at a later stage for the permanent repairs to take place.

    Safety Brief 878 – Essential Energy Aware Tape is being shared for your information and can be accessed from Essential Energy’s Document Library or Essential Engagement.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Reminder Essential Energy ASP Forums October 2019

    19 days ago
    Forumreminderaprmar
    What is Happening?

    As part of our commitment to improve our relationship and communications with ASPs, Essential Energy
    are holding the next round of forums. The purpose of these forums is for an ASP to come along and hear
    about the latest news in the ASP space and to ask questions or raise issues with representatives from
    various Essential Energy teams.

    Dates and locations of ASP forums:

    • Lismore Monday 14th October - Lismore Workers Club
    • Port Macquarie Tuesday 15th October - The Westport Club
    • Bathurst Tuesday 22nd October - Panthers Bathurst
    • Dubbo Wednesday 23rd October -...

    What is Happening?

    As part of our commitment to improve our relationship and communications with ASPs, Essential Energy
    are holding the next round of forums. The purpose of these forums is for an ASP to come along and hear
    about the latest news in the ASP space and to ask questions or raise issues with representatives from
    various Essential Energy teams.

    Dates and locations of ASP forums:

    • Lismore Monday 14th October - Lismore Workers Club
    • Port Macquarie Tuesday 15th October - The Westport Club
    • Bathurst Tuesday 22nd October - Panthers Bathurst
    • Dubbo Wednesday 23rd October - West Dubbo Bowling Club (Club Dubbo)
    • Albury Tuesday 29th October - Commercial Club Albury
    • Wagga Wagga Wednesday 30th October - Rules Club Wagga Wagga

    Forums will commence from 5pm at the above locations, with light refreshments available. To determine
    venue sizes we would appreciate any ASPs who wish to attend complete a survey or email
    aspinfo@essentialenergy.com.au with company name, ASP level, numbers attending, which forum you will be attending and anything you would like to see at our forums.

    Thank you to those that have already expressed interest in attending our forums, please be advise that if you are attending one or more of our forums we require notification, this will enable us to establish the validity of this forum. At this stage some of the locations have small numbers and may be cancelled.

    Brief Agenda Items:

    • Standards News
    • Safety Presentation/Learnings from Incidents
    • CCEW & NOSW Process Changes
    • Designer Platform Integration
    • Better Connect System Upgrade Project Update
    • Design & Certification Process Updates
    • Training News

    What do you need to do?

    1. Please complete the survey at engage.essentialenergy.com.au/ASP by first Signing In then clicking on your relevant ASP level, then go into Surveys & Forms
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Conditions of entering into an Electrical Station

    26 days ago
    Padsub
    What is Happening?

    Currently only Essential Energy employees are authorised for Entry or instruct into an Electrical Station.

    To enter an electrical station a person must be authorised for entry or accompanied by a person who is authorised for supervision for the type of electrical station or under access permit conditions.

    Work performed under a pad mount sub in a foundation, basement or culvert is classified as entry into an electrical station.

    There are two conditions an Authorised Service Provider (ASP) can enter (work under) an electrical station connected to Essential Energy’s network/system:

    1. under instruction by an Essential Energy...

    What is Happening?

    Currently only Essential Energy employees are authorised for Entry or instruct into an Electrical Station.

    To enter an electrical station a person must be authorised for entry or accompanied by a person who is authorised for supervision for the type of electrical station or under access permit conditions.

    Work performed under a pad mount sub in a foundation, basement or culvert is classified as entry into an electrical station.

    There are two conditions an Authorised Service Provider (ASP) can enter (work under) an electrical station connected to Essential Energy’s network/system:

    1. under instruction by an Essential Energy person authorised under supervision for the type of electrical station or
    2. under Access permit conditions (a form of authorisation)

    CEOP8030 Electrical Safety Rules Extracts:

    Access Permit: a form of authorisation which allows access to work on or near, or to test electrical apparatus.

    Electrical Station: any enclosed substation or switching station whether of the indoor, outdoor or underground type.

    Section 9 - Work in Electrical Stations
    9.1 Qualifications and Training

    A person must not enter an electrical station unless they are:

    1. Authorised in accordance with procedure CEOP2065 – Authorisation, or
    2. Are accompanied by a person who is authorised for supervision for the type of electrical station and have received clear instructions pertaining to the site including the specific sections they can enter, existing dangers and the precautions that must be observed.

    What do you need to do?

    1. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Connection Application Charges Clarification

    about 1 month ago
    Application
    Background

    From 1 July 2019, Essential Energy implemented Ancillary Network Services charges in line with the Australian Energy Regulator’s 2019-24 determination. Since then we have received numerous enquiries regarding our connection application validation and approval charges.

    To clarify, listed below is a detailed explanation of the different types of connection offers and charges for the current financial year 2019-20 relating to connection application:

    Basic Connection Offer - $26.18 (excl GST)

    • Urban and Commercial loads of <=100 amps single phase connection or <=63 amps three phase connection (LV) with no augmentation to the network
    • Embedded Generator with <=3kW system...

    Background

    From 1 July 2019, Essential Energy implemented Ancillary Network Services charges in line with the Australian Energy Regulator’s 2019-24 determination. Since then we have received numerous enquiries regarding our connection application validation and approval charges.

    To clarify, listed below is a detailed explanation of the different types of connection offers and charges for the current financial year 2019-20 relating to connection application:

    Basic Connection Offer - $26.18 (excl GST)

    • Urban and Commercial loads of <=100 amps single phase connection or <=63 amps three phase connection (LV) with no augmentation to the network
    • Embedded Generator with <=3kW system for Rural customers and <=5kW system for Urban customers with no augmentation to the LV network

    Basic + Technical Connection Offer - $117.83 (excl GST)

    • All other LV loads not requiring an augmentation to the network and will require technical enquiries and/or planning review before approval
    • Embedded Generator with <3kW Rural, <5kW Urban and <=30kW system with no augmentation to the LV network and will require technical enquiries and/or planning review before approval

    Standard Connection Offer - $157.11 (excl GST)

    • LV Standard Connection Service – Any service that does not meet the requirements of the LV Basic Connection Service
    • Embedded Generator with <=30kW system with augmentation to the LV network

    Where can I find more information about this service?

    Information about connecting to Essential Energy’s network can be located on our website at www.essentialenergy.com.au/our-network/connecting-to-the-network. Please click on the document link called Connecting to the Network Information Pack and refer to Section 3.0 Connection application.

    Also the Price Schedule for Ancillary Network Services - 1 July 2019 is located on Essential Energy’s Website at www.essentialenergy.com.au/our-network/network-pricing-and-regulatory-reporting/network-pricing, this contains the current financial year pricing and a brief explanation of these charges.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Maclean Power items on Approved Materials List

    about 1 month ago
    Aml


    Background

    In late April 2019, Maclean Power decided to close all local supply operations to Essential Energy. Its representatives advised that they were willing to accept orders for 200+ items Essential Energy had on contracts/supply arrangements up until 17 May 2019 (effectively providing three weeks’ notice), after which no Accredited Service Provider or Essential Energy could order those items from Maclean Power. To fulfil delivery of goods ordered by 17 May 2019, Maclean Power would remain open until 30 August 2019, but it would cease to be an entity and no deliveries would be made after that date.

    Maclean Power...


    Background

    In late April 2019, Maclean Power decided to close all local supply operations to Essential Energy. Its representatives advised that they were willing to accept orders for 200+ items Essential Energy had on contracts/supply arrangements up until 17 May 2019 (effectively providing three weeks’ notice), after which no Accredited Service Provider or Essential Energy could order those items from Maclean Power. To fulfil delivery of goods ordered by 17 May 2019, Maclean Power would remain open until 30 August 2019, but it would cease to be an entity and no deliveries would be made after that date.

    Maclean Power representatives also initially advised, and subsequently confirmed, that these items could not be sourced from a local dealer.

    Since Essential Energy and Accredited Service Providers were unable to place orders with Maclean Power from 17 May 2019, it was removed from our Approved Materials List (AML) on 8 August 2019.

    Change of Position

    On 31 August 2019, Maclean Power sent Essential Energy a letter stating that it had partnered with The Energy Network (TEN) to continue to supply the items it had previously provided into Australia.

    TEN approached us, asking for all Maclean Power items to be reinstated to the AML.

    Next Step

    Given the unforeseen circumstances above, Essential Energy will formally reinstate the majority of Maclean Power items in the next version (Version 48) of the AML. In the interim, Accredited Service Providers can proceed subject to the below, on the basis that Maclean Power products are approved products for use on Essential Energy’s network.

    It is important to note, however, that the 20 items listed below will not be approved for future use on Essential Energy’s network. Accredited Service Providers are granted a 12-month grace period from 11 September 2019 to exhaust stocks of these 20 items:

    Cat. No.

    Description

    Maclean Power Part Number

    107900

    Hook Tongue 70kN Forged Steel Latched

    THL-70X

    111228

    Twisted Eye Tongue 70kN Steel

    TET-70X

    111230

    Eye Tongue Twisted 120kN Steel

    TET-120X

    111240

    Tongue Clevis 70kN Forged Steel

    CT-70X

    111530

    Thimble Socket 70kN

    SOCT-70

    111560

    Thimble Clevis 70kN Al

    CTHA-2600

    111590

    Thimble Clevis 70kN Cast Iron

    CTHI-1850X

    111593

    Thimble Stay 160kN 75mm Diam

    SW-75-22

    111594

    Thimble Stay 200kN 150mm Diam

    SW150MCI-32

    266200

    Clamp Susp 10-25mm Angle Al

    AASC-100250

    266208

    Clamp Susp 6-16mm Angle Al

    AASC-060160

    266212

    Clamp Susp 6-15.9mm Offset

    DSCO-0616

    266216

    Clamp 7/3.00 Suspension Al

    ASC-070210-N

    266220

    Clamp 19/3.75 Suspension Al

    ASC-120280-N

    266224

    Clamp Susp 21-27mm Trunnion Al

    TSC-1327-N

    271620

    Ball Eye Link 70kN Forged Steel

    BEL-70X

    272430

    Shackle D Stirrup Assembly 70kN

    D SHACKLE-70X

    603450

    Shackle Bow 70kN Forged Steel Clevis Pin

    AS-70-RX

    603453

    Shackle Bow 120kN Forged Steel Clevis Pin

    AS-120-RX

    603780

    Thimble 20mm Open Galv

    OGT-22F


    Accredited Service Providers are advised that the above Maclean Power products must not be installed on Essential Energy’s network after 11 September 2020. Where stocks of these materials manufactured by Maclean Power are held it may be pertinent to use them prior to other manufacturers stock prior to the end of the grace period.

    This information will also be communicated during Essential Energy’s ASP forums scheduled in October 2019.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Essential Energy ASP Forums October 2019

    about 2 months ago
    Forumoct19
    What is Happening?

    As part of our commitment to improve our relationship and communications with ASPs, Essential Energy
    are holding the next round of forums. The purpose of these forums is for as ASP to come along and hear
    about the latest news in the ASP space and to ask questions or raise issues with representatives from
    various Essential Energy teams.

    Dates and locations of ASP forums:

    • Lismore Monday 14th October - Lismore Workers Club
    • Port Macquarie Tuesday 15th October - The Westport Club
    • Bathurst Tuesday 22nd October - Panthers Bathurst
    • Dubbo Wednesday 23rd October -...

    What is Happening?

    As part of our commitment to improve our relationship and communications with ASPs, Essential Energy
    are holding the next round of forums. The purpose of these forums is for as ASP to come along and hear
    about the latest news in the ASP space and to ask questions or raise issues with representatives from
    various Essential Energy teams.

    Dates and locations of ASP forums:

    • Lismore Monday 14th October - Lismore Workers Club
    • Port Macquarie Tuesday 15th October - The Westport Club
    • Bathurst Tuesday 22nd October - Panthers Bathurst
    • Dubbo Wednesday 23rd October - West Dubbo Bowling Club (Club Dubbo)
    • Albury Tuesday 29th October - Commercial Club Albury
    • Wagga Wagga Wednesday 30th October - Rules Club Wagga Wagga

    Forums will commence from 5pm at the above locations, with light refreshments available. To determine
    venue sizes we would appreciate any ASPs who wish to attend complete a survey or email
    aspinfo@essentialenergy.com.au with company name, ASP level, numbers attending, which forum you will be attending and anything you would like to see at our forums.

    What do you need to do?

    1. Please complete the survey at engage.essentialenergy.com.au/ASP click on your relevant ASP level, then go into Surveys & Forms
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Reminder - Price Schedule for Ancillary Network Services 2019-24

    4 months ago
    Aers draft aer ee 2019 2024

    Background

    Essential Energy recently received the Australian Energy Regulator (AER) Final Distribution Determination for Ancillary Network Services covering the 2019-24 Regulatory Control Period (RCP). This determination regulates the pricing structure for Essential Energy to provide services to external customers.

    What does this mean for you?

    From 1 July 2019, Essential Energy will implement approved Ancillary Network Services as per the AER’s determination.

    To help you understand any changes in services and charges, we have developed supporting information and application guidelines by ASP level. These documents will be located on Essential Energy’s Document Library.

    Please note, however, that throughout the...


    Background

    Essential Energy recently received the Australian Energy Regulator (AER) Final Distribution Determination for Ancillary Network Services covering the 2019-24 Regulatory Control Period (RCP). This determination regulates the pricing structure for Essential Energy to provide services to external customers.

    What does this mean for you?

    From 1 July 2019, Essential Energy will implement approved Ancillary Network Services as per the AER’s determination.

    To help you understand any changes in services and charges, we have developed supporting information and application guidelines by ASP level. These documents will be located on Essential Energy’s Document Library.

    Please note, however, that throughout the 2019-24 RCP, Essential Energy may introduce several new regulatory services in targeted areas, based on external feedback, statutory changes and to better reflect the way services are provided.

    Additionally, implementation of the AER’s determination by Essential Energy from 1 July 2019 will incur CPI and other cost increases each year until 30 June 2024. ASPs should review service and price changes when preparing quotations for future work.

    Where is information about the changes available?

    What do you need to do?

    1. Review the Price Schedule for Ancillary Network Services 1 July 2019 and the ASP Change Overview located on Essential Energy’s Document Library and Essential Engagement
    2. Communicate this information to relevant members of your organisation

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Reduced staff availability for Contestable Works services

    4 months ago
    Training
    What is Happening?

    During the period from 17 June 2019 to 20 June 2019 contestable works designers and network assurance facilitators will have limited resources available as we are attending training.

    We appreciate your patience during this period. For any major issue during this period please contact David Wilson via email david.wilson@essentialenergy.com.au

    What do you need to do?

    • Communicate this information to relevant members of your organisation.
    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

    What is Happening?

    During the period from 17 June 2019 to 20 June 2019 contestable works designers and network assurance facilitators will have limited resources available as we are attending training.

    We appreciate your patience during this period. For any major issue during this period please contact David Wilson via email david.wilson@essentialenergy.com.au

    What do you need to do?

    • Communicate this information to relevant members of your organisation.
    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au