You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Our new one-stop Technical Support Hub is providing our Accredited Service Providers, Electrical Contractors, solar installers and connections customers with self-service and supported-service options tailored to your specific requirements.
A dedicated team of technical specialists and subject matter experts are available to offer real time advice and help resolve enquiries at first point of contact, helping drive timely and consistent outcomes for you and your customers.
To easily identify the first point of contact who can best assist with your Essential Connections Portal enquiries:
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
The Australian Energy Regulator (AER) has approved Essential Energy’s new regulatory charges for Ancillary Network Services from 1 July 2025.
As an Accredited Service Provider (ASP), Authorised Person (AUP) or Electrical Contractor (EC), please use the new charges applicable to the services you provide when preparing quotations for work to be undertaken after 30 June 2025.
What do you need to do?
- Review the Price Schedule for Ancillary Network Services - 1 July 2025 available on the Essential Energy website
- Accredited Service Providers, Authorised Persons and Electrical Contractors should consider pricing changes when preparing quotations for customers regarding future work
- Communicate this information to relevant members of your organisation.
Further information
If you need further information, please email aspinfo@essentialenergy.com.au,
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy’s Biannual Connections (previously called ASP) engagement forum will be held on Thursday 15 May 2025 via Microsoft Teams. In this round, we’ll be covering a range of topics including:
- Safety
- Network Defects
- Overhead standards – composite poles and smart switches
- Underground standards – update to LV pillars
- Introducing the Level 3 ASP Authorisation Agreement
- Essential Connections Portal update
- Connection interaction and enquiries channel improvements
- Update from the Department of Climate Change, Energy, the Environment and Water
- Ask us anything Q&A session.
We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.
To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.
Registration
The forum will be held on Thursday 15 May 2025 from 10.00am to 12.00 noon – please click here to register.
What do you need to do?
- Click on register here to reserve your spot.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting an opt-in information session for ASPs to talk through the changes to Low Voltage pillars communicated in Construction News 25-01 published on 8 April 2025.
If you construct, connect to, or design these pillars we encourage you to attend this session, ask questions and raise any concerns with the team.
Registration
The Low Voltage pillar information session will be held on Thursday 1 May 2025 from 11.00 am to 12.00 noon. – please click here to register.
What do you need to do?
- Register to reserve your spot
- Review the document, on the Document Library
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting opt-in support session for Level 2 ASPs and Electrical Contractors with questions relating to the Essential Connections Portal. The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
Click the ‘Register here’ link for the session.
What do you need to do?
- Ensure you are registered to attend the support session.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’re seeing an increase in Connection Applications with missing or incorrect Connecting Customer/Developer details.
To help us progress your application, please ensure that the following Connecting Customer/Developer details are included in every Connection Application:
- First and last name
- Email
- Phone number.
These details are critical for sending Standard Project deed of transfer documents to the customer for execution. They also enable us to provide the contact person with important updates and information about their connection project.
Without the correct Connecting Customer/Developer details, your application is at risk of being cancelled or rejected. A submission of a new Connection Application would be required. Please avoid this by including the correct details with your application.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting opt-in support sessions for Level 2 ASPs and Electrical Contactors with questions relating to the Essential Connections Portal. Sessions will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
Click the ‘Register here’ link for the session that suits you.
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Tropical Cyclone Alfred is predicted to impact the SEQ/NSW coast this week. This system may have significant impacts on areas serviced by Essential Energy’s network. As a result, there may be some disruption to planned works, including outages potentially not proceeding.
We’ll keep you informed as events unfold. In the meantime, please reach out if you have any concerns and questions.
What do you need to do?
- Review this information available via Essential Energy’s website.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
The Essential Connection Information Session was held with Level 2 ASPs and Electrical Contractors on 25 and 26 February 2025. The link to supporting slide deck, click here.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’ve published a list of Level 1 and Level 2 Network Assurance Facilitators (NAFs) and their mobile phone numbers to help you quickly identify the person you need to contact.
You can find the list on Essential Energy’s Support page – just search for Network Assurance Facilitator (NAF) Contact List.
What do you need to do?
- Review the information on our Support page.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
