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IdentityONE app update

What is happening?

We are aware that some users have recently experienced issues with the IdentityONE app. Specifically, the app may not allow access to sites, and the Home Page may not display the usual information.

Please do not delete the app.

App needs to refresh. The solution is to swipe and force the app to fully close, then re-open, which will refresh the app. We recommend you try this option first.

  • Click here to view how to swipe close an app on iPhone.
  • Click here to view how to close an app on Android phone.

As a last check, try turning your phone off and back on.

Additionally, we have made the following improvements to the app:

  • Users will no longer receive emails or notifications to approve or reject updated authorisations. This process is now automated.
  • The IdentityONE app has adopted the new Essential Energy branding and colours.

Thank you for your attention and understanding.

Further Information

If you need further information, please email Essential Energy Security at eesecurity@essentialenergy.com.au.

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