Level 1 ASPs

What is Happening?

Essential Energy crews are working to progressively restore power supply to our flood-impacted customers in the Far North Coast.

Record levels of flooding and torrential rain have caused extensive damage to our network and catastrophic property damage. To ensure our customers’ needs are prioritised and addressed in a safe, steady, sustainable manner, we’ve brought crews from other parts of our distribution area to work alongside local crews.

Impacts on ASP outage requests

With flood response as our first priority. ASP requests for new and rescheduled outages have been placed on hold until further notice. We ask for your patience at this difficult time.

We will update you as soon as we have a better idea of when restoration efforts will ease, and we can return to business as usual for our ASP partners.

Thank you for your compassion and understanding.

What do you need to do?

1. Review the above and Essential Energy’s website at https://www.essentialenergy.com.au/our-network/floods/flood-reconnecting for more information.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is Happening?

Essential Energy is changing the fees we charge for some Low Voltage Basic Connection Applications. We are providing six weeks’ notice of our first fee change to allow you time to prepare.

Basic Connection Application fee

From 14 March 2022, $123.38 (exc GST) will be charged per offer where a technical review is required.

This will ensure fee consistency for all Basic Connection Offers requiring technical review and recover the cost of assessing these applications from those requiring the work.

How will I know if I am going to be charged?

Basic connections involve minimal or no augmentation of the distribution network and are within the limits outlined below:

A technical review is required when the proposed connection:

• exceeds these limits, and / or
• involves electricity generation (e.g., solar, wind, hydropower) to enable export to the electricity network.

A common application type impacted by this change is a new solar connection application. Please note that customers who include a note in their application that they are willing to voluntarily limit their solar export to 5kW (Urban) or 3kW (Rural) will not incur the fee.

Additional information can be found in our Connecting to the Network Information Pack.

Complex Connection Application fee

Complex Connection Applications can occasionally require a detailed assessment by a Connections Planning Engineer. Later this year, we will introduce a fee to recover the cost of any complex connection application that requires a detailed assessment by a Connections Planning Engineer. We will provide more information prior to this fee introduction.

What do you need to do

1. Accredited Service Providers, Authorised Persons, Electrical Contractors, Solar Retailers and Solar Installers should consider pricing changes when preparing quotations or estimates for customers regarding future connection applications to be submitted on or after 14 March 2022.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is Happening?

As you will be aware, the Australian Cyber Security Centre (ACSC) has issued an urgent alert advising all Australian organisations to heighten their cyber security as a result of the Russian invasion of the Ukraine.

Essential Energy’s technology teams are on high alert. We’ve increased monitoring of all our systems and gateways and are currently reviewing all internet-facing assets.

This includes reviewing and enhancing risk detection, mitigation, response measures and ensuring that logging and detection systems are fully updated and functioning.

As a valued partner, we trust in your vigilance and ask for early warning of any compromise of your systems that may impact Essential Energy. Your co-operation will be critical in helping us protect our assets and ensuring a safe and reliable power supply for our customers.

To report a compromised system or for further information please contact Essential Energy on 13 23 91.

What do you need to do?

1. Communicate this information to relevant members of your organisation.
2. View this communication via Essential Engagement.

Further Information

If you need further information, please contact Essential Energy on 13 23 91.

What is happening?

Essential Energy is working to improve our end-to-end connections process, progressively automating many previously manual processes through our new Connections Portal. To enable you to pre-register for access to the new Essential Connections Portal, we need to ensure that your contact information is up to date.

What is the Essential Connections Portal?

• The portal will simplify submitting connection information to Essential Energy and ensure that: information only needs to be submitted once
• current and historic jobs are accessible in one system
• requests can be submitted electronically (using different device types)
• notifications are automated, and
• users can easily ‘self-serve’ accurate information.

Eventually these improvements will cover Low Voltage (LV) and High Voltage (HV) Enquiries, Applications, Works Management, Testing and Quality Assurance processes.

When will the portal be released?

Release 1: LV Connection Enquiry and Applications

When: Expected to be released in late April or early May 2022

As the project progresses, we will keep you updated and share information on further enhancements.

What you can expect from us:

In the coming weeks, we will contact ASPs or ECs whose key contact information appears incomplete or who have replicated data in our systems to clarify:

• First/last name
• Contact details
• Current company name
• A unique email address (more than one email will be required if working for more than one company)
• Details of any administration staff who require portal access.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is Happening?

Essential Energy is changing the fees we charge for some Low Voltage Basic Connection Applications. We are providing six weeks’ notice of our first fee change to allow you time to prepare.

Basic Connection Application fee

From 14 March 2022, $123.38 (exc GST) will be charged per offer where a technical review is required.

This will ensure fee consistency for all Basic Connection Offers requiring technical review and recover the cost of assessing these applications from those requiring the work.

How will I know if I am going to be charged?

Basic connections involve minimal or no augmentation of the distribution network and are within the limits outlined below:

A technical review is required when the proposed connection:

• exceeds these limits, and / or
• involves electricity generation (e.g., solar, wind, hydropower) to enable export to the electricity network.

A common application type impacted by this change is a new solar connection application. Please note that customers who include a note in their application that they are willing to voluntarily limit their solar export to 5kW (Urban) or 3kW (Rural) will not incur the fee.

Additional information can be found in our Connecting to the Network Information Pack.

Complex Connection Application fee

Complex Connection Applications can occasionally require a detailed assessment by a Connections Planning Engineer. Later this year, we will introduce a fee to recover the cost of any complex connection application that requires a detailed assessment by a Connections Planning Engineer. We will provide more information prior to this fee introduction.

What do you need to do

1. Accredited Service Providers, Authorised Persons, Electrical Contractors, Solar Retailers and Solar Installers should consider pricing changes when preparing quotations or estimates for customers regarding future connection applications to be submitted on or after 14 March 2022.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is Happening?

We’re currently experiencing a backlog in processing Design Information Applications, Certifications and Notice of Arrangements as a result of staff leave over the Christmas period and ongoing COVID-19 impacts.

Resourcing ramp up

February will see all staff back from leave.

Four new officers joined the team at the end of 2021 and three more will join us in March. Following a training period while these new recruits learn the role, we expect to process the backlog and reduce timeframes to appropriate levels within the next two months.

In the meantime, we apologise for any delays and appreciate your patience at this time.

What do you need to do?

1. Review your projects in Salesforce and add a case comment if required.
2. Communicate this information to relevant members of your organisation and your clients.
3. View this communication via Essential Engagement at Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Background

Currently, around 20% of Connection Applications are rejected due to missing or incorrect information in the Connection Point / Pole / Substation Number field.

To help you submit correct applications, our recently released Network Information Portal provides a significant amount of information about Essential Energy’s network, including the asset numbers for all poles and substations in a Geographic Information System (GIS) mapping format.

The Network Information Portal is accessible on all devices. By typing in the address (or a nearby address), you can easily find the required connection point asset number.

What do you need to do?

1. Watch a demonstration video and visit Network Information Portal via Essential Energy's Website and start exploring our network.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is Happening?

Following discussions on Wednesday, Essential Energy is aware that the Electrical Trades Union (ETU) have advised their members that they will suspend all Protected Industrial Action effective immediately.

Negotiations continue to be held to seek resolution on outstanding matters. Essential Energy remains committed to the good faith bargaining process with the combined unions to reach a modern Enterprise Agreement. We want an agreement that reflects the needs of employees while meeting our communities’ expectations around energy affordability.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

UPDATE:

The Electrical Trades Union (ETU) has notified Essential Energy of additional proposed industrial action in the form of an unlimited number of bans on issuing Access Permits and Field Access Authorities to non-Essential Energy staff commencing at 12:00am Thursday 2 December 2021 and concluding at 12:00am on Friday 3 December 2021; and a ban for an indefinite period on locking systems commencing 12:00am Thursday 2 December 2021.

In addition to the above there remains a range of other indefinite or periodic bans in place, including limitations on the following work tasks and activities:

• Travelling outside normal working hours.
• Use of a specified range of Information Technology programs and Applications.
• Certifying and inspecting Accredited Service Providers (ASPs) designs and projects.
• Verification on Life support Customers for planned outages.

Field Staff Switching – meaning that power will not be switched off which will prevent certain planned works from going ahead.

The ETU industrial action notice also includes several indefinite actions requesting that employees undertake a range of communications activities including distributing ETU/CEPU industrial campaign-related material to members of the public and Essential Energy staff; and employees providing their views concerning industrial action with members of the community and media.

Some of the cited actions include a Safety Commitment, whereby relevant employees will be ready, willing and able to perform unplanned work that, if not performed imminently, would create a serious and imminent threat to human life.

Potential Impacts

The planned industrial action is likely to create unavoidable disruptions for ASPs, contractors and customers through the possible postponement of planned work. ASPs will receive notice of planned work being postponed on the morning of the job. Notice will be provided through a phone call or email that morning.

Any job that is postponed will need to be resubmitted. This can be completed through the usual process of completing a ‘Request for Planned Outage’ form CEOP6013 and submitting via contestableworks@essentialenergy.com.au.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Important information from NECA

NECA and the Electrical Regulatory Authorities Council (ERAC) have advised that some brands of Battery Energy Storage System (BESS) inverters are non-compliant with Australian standards.

These types of inverters are causing final subcircuit Residual Current Device (RCDs) and Residual Current Breaker with Over-Current (RCBOs) to not operate and are bypassing the Multiple Earthed Neutral (MEN) in the electrical installation.

For more information in relation to electrical installations and solar / small scale generation and documents on this subject, please visit the ERAC website.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please visit ERAC website.