Essential Connections is now live!

As you know, the BetterConnect project has been preparing for the next Essential Connections release, which will support the design phase of the end-to-end connections process to be managed in the Essential Connections portal.

Although we are progressing well with ensuring the readiness of the system, and it is available for the submission of new design applications, we are experiencing a delay in making your existing design-related data available.

What does this mean for you?

New and in-flight connection enquiries and applications

• The system is now open and ready to accept new connection enquiries and applications and Essential Energy is able to assess and provide you with connection offers

New design submissions

• You can now submit NEW easement requests and design related services (design information application requests, design submissions, asset labels and non-standard approvals) via the Essential Connections portal.

Existing design submissions (design information applications, design submissions and non-standard approvals)

• Whilst you will be able to see your in-flight design cases we are still migrating your design file attachments into Essential Connections portal - these will be available progressively over the coming days.
• We anticipate that all data will be available this week

PLEASE DO NOT ACCESS OR PROCESS ANY IN-FLIGHT DESIGN PROJECTS AS THIS MAY CORRUPT YOUR REQUESTS

Design Information Applications where the Connection Application was Submitted in the NECF Portal

If you have a design information application (DIA) request to submit for a project where the connection application was processed in the NECF portal you won’t be able to submit the request until you get an Essential Connection Number (ECN) and application case number from us. Please send an email to contestableworks@essentialenergy.com.au and include your connection offer number and street address and we will be able to provide you with the information you need to submit the Design Information Application (DIA) request.

Need help? Join our Essential Connections support sessions and have your problems solved live!

Support sessions have been scheduled to address any system questions and solve your problems live. If you need help accessing the portal or have any navigation questions, please join us in one of our sessions and we’ll do our best to assist you!

For learning materials and our step by step Registered User Manual

Information on Essential Connection portal and how to use the solution can be found on Essential Energy's support page, check out the Essential Connections Portal Registered User Manual.

Additional support

If you can’t make any of the support sessions mentioned above, please send an email to the relevant mailbox based on your type of enquiry.

Note: please send your enquiry to one mailbox only and do not cc other mailboxes as this will delay Essential Energy’s response to your enquiry.