You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Our new one-stop Technical Support Hub is providing our Accredited Service Providers, Electrical Contractors, solar installers and connections customers with self-service and supported-service options tailored to your specific requirements.
A dedicated team of technical specialists and subject matter experts are available to offer real time advice and help resolve enquiries at first point of contact, helping drive timely and consistent outcomes for you and your customers.
To easily identify the first point of contact who can best assist with your Essential Connections Portal enquiries:
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
The Australian Energy Regulator (AER) has approved Essential Energy’s new regulatory charges for Ancillary Network Services from 1 July 2025.
As an Accredited Service Provider (ASP), Authorised Person (AUP) or Electrical Contractor (EC), please use the new charges applicable to the services you provide when preparing quotations for work to be undertaken after 30 June 2025.
What do you need to do?
- Review the Price Schedule for Ancillary Network Services - 1 July 2025 available on the Essential Energy website
- Accredited Service Providers, Authorised Persons and Electrical Contractors should consider pricing changes when preparing quotations for customers regarding future work
- Communicate this information to relevant members of your organisation.
Further information
If you need further information, please email aspinfo@essentialenergy.com.au,
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
A new guideline for CEOM2498 High Voltage Ring Assessments CECG2498 is now available on our Essential Energy Document Library.
High voltage rings are a critical component of our electrical infrastructure, securing power supply reliability, flexibility and stability for our customers.
The new guideline provides comprehensive advice on Essential Energy’s requirements for establishing high voltage rings in subdivisions, and for large or critical customer loads. It clarifies when the arrangement is required, steps when undertaking an assessment and the documentation necessary for review.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- Review the CEOM2498 High Voltage Ring Assessments CECG2498 via the Document Library.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy’s Biannual Connections (previously called ASP) engagement forum will be held on Thursday 15 May 2025 via Microsoft Teams. In this round, we’ll be covering a range of topics including:
- Safety
- Network Defects
- Overhead standards – composite poles and smart switches
- Underground standards – update to LV pillars
- Introducing the Level 3 ASP Authorisation Agreement
- Essential Connections Portal update
- Connection interaction and enquiries channel improvements
- Update from the Department of Climate Change, Energy, the Environment and Water
- Ask us anything Q&A session.
We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.
To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.
Registration
The forum will be held on Thursday 15 May 2025 from 10.00am to 12.00 noon – please click here to register.
What do you need to do?
- Click on register here to reserve your spot.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting an opt-in information session for ASPs to talk through the changes to Low Voltage pillars communicated in Construction News 25-01 published on 8 April 2025.
If you construct, connect to, or design these pillars we encourage you to attend this session, ask questions and raise any concerns with the team.
Registration
The Low Voltage pillar information session will be held on Thursday 1 May 2025 from 11.00 am to 12.00 noon. – please click here to register.
What do you need to do?
- Register to reserve your spot
- Review the document, on the Document Library
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
We’re seeing an increase in Connection Applications with missing or incorrect Connecting Customer/Developer details.
To help us progress your application, please ensure that the following Connecting Customer/Developer details are included in every Connection Application:
- First and last name
- Email
- Phone number.
These details are critical for sending Standard Project deed of transfer documents to the customer for execution. They also enable us to provide the contact person with important updates and information about their connection project.
Without the correct Connecting Customer/Developer details, your application is at risk of being cancelled or rejected. A submission of a new Connection Application would be required. Please avoid this by including the correct details with your application.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
Essential Energy has reviewed and updated the Construction Schedule template (spreadsheet, version 1.4.11), the updates include:
- Separate tabs for underground cable and conduit schedules to align with CEOM7001 requirements
- A macro has been added to the underground cable and conduits tabs to automatically total the route lengths for different types of cables listed. The totals will appear as line at the bottom of the table. Note: ASPs can manually override any totals in the table if required.
- Users can ‘export to plan format’ macro as normal to format them on the ‘plan output’ worksheet.
Additionally, we recommend the following is checked prior to submitting the schedule for every project.
- Ensure the Design Submission Case number is the current one.
- The asset label field have been completed
- Complete the rows of the schedule with the parent asset first and then the child assets. E.g. Pole then crossarm
What do you need to do?
-
Please download the latest version here and start using it.
- Remember every project needs to include a new excel spreadsheet as part of the Design Submission.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Tropical Cyclone Alfred is predicted to impact the SEQ/NSW coast this week. This system may have significant impacts on areas serviced by Essential Energy’s network. As a result, there may be some disruption to planned works, including outages potentially not proceeding.
We’ll keep you informed as events unfold. In the meantime, please reach out if you have any concerns and questions.
What do you need to do?
- Review this information available via Essential Energy’s website.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
A new guideline for connection of multiple points of supply is now available on our Connections webpage. Click here to download a copy.
The new guideline outlines Essential Energy’s requirements and processes for multiple points of supply to a single Lot from our distribution network, clarifying when the arrangement may be allowed, the necessary documentation required and the steps to lodge a request or application.
What do you need to do?
- Review the Multiple Points of Supply Guideline. Click here to download a copy.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy recognises the importance of consultation and collaboration with Accredited Service Providers and Electrical Contractors working on and around our network and have held regular Focus Group session since 2018. This year we are seeking volunteers to join the Focus Group for a 12 month period. This will include attending a one hour virtual session once a month, and if required attending workshops. If you would like to make a difference and be a voice for your peers, then we want to hear from you.
If you would like to express your interest in being part of the Connections Focus Group for 2025 please email aspinfo@essentialenergy.com.au, the group will be limited to 20 people. The Terms of Reference can be found in the annexture of CEOP2015, Contestable Works Guidelines (Terms and Conditions for Contestable Works) available on the Document Library.
What do you need to do?
Express your interest in being part of the Connections Focus Group by email aspinfo@essentialenergy.com.au.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
What's New?
Whats new - June 2025 (378 KB) (pdf)