You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
At Essential Energy, we look after the poles and wires that deliver electricity to 95 per cent of New South Wales and parts of southern Queensland. The electricity we deliver powers essential services such as hospitals and schools as well as the homes, businesses and services that form your community.
It is no surprise that in today’s environment, security is one of the major challenges faced by every organisation and community. At Essential Energy, we are enhancing our personnel, cyber and physical security by transitioning to Digital IDs.
The transition from physical identification and authorisation cards to a fully Digital ID solution is similar to the way NSW Government digital driver licences are issued.
Essential Energy Digital ID will enable an individual to authenticate their identity online without the time and effort required in physically collecting, handling, and storing your important documents. Once verified, this will allow Essential Energy to issue an individual a Digital ID and network authorisation more efficiently and securely.
Digital ID’s will provide positive benefits including:
- Simplify the way ‘Authorised Service Providers’ cards are issued by creating a unique and secure Digital ID credential that is downloaded to your mobile device.
- Digital IDs which can be used in real world environments wherever physical IDs are required, ensuring information is stored in a secure environment instead of on a physical card.
- Updates in real time. Individuals will not need to wait for a physical authorisation card to be issued - either at the initial application, to replace a lost card, or when there is a change in your details. This will make the process simpler, safer, and more secure.
- Digital ID will work and can be viewed even when there is no phone data coverage available.
- As opposed to a physical card, you can manage the security and access to your Digital ID by changing your PIN or password and enabling Face ID if your smart device has this feature.
What do you need to know?
Effective 30 September 2023, the process for individuals who require a ‘Authorised Service Providers card’ will be modified to enhance security and streamline processes.
The solution is compatible with all smartphone devices (iPhone, Android and HHU devices). Essential Energy is mandated to meet strict compliance requirements to protect users’ privacy and security, and control against fraud. For more information, refer to the Essential Energy Privacy Policy.
The solution is a 3 part application:
- IdentityONE – solution for issuing digital IDs.
- CaptureME – integrates with IdentityONE where users will upload their photo id and verification documents.
- IDmobile – installed on your smartphone, providing a digital version of your traditional card.
Individuals will need to supply their personal email address, mobile number, and upload their proof of ID information (identification photo and verification document) via the online application CaptureME.
Next Steps:
Essential Energy will provide more information including training materials, FAQs, and user guides closer to go live date.
We kindly request you notify your contractors, employees and individuals contracted to do work on behalf of Essential Energy of this upcoming change.
We greatly appreciate your understanding and cooperation during this transition. Thank you for your ongoing support in ensuring a reliable network for our customers and local communities.
What do you need to do?
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
Notice of Arrangement (NoA) – August 2023
A Notice of Arrangement (NoA) confirms that a subdivision has adequate electrical infrastructure to:
- Supply electricity to every lot; and
- Provide public lighting (if applicable)
The process for applying for a NoA differs depending on whether your development is part of a contestable works project (i.e., has been given a standard connection offer and requires a Level 1 ASP to upgrade or extend the local network) or not. We are still transitioning across previous processes and systems so please review the options below and follow instructions for your scenario.
Regardless of the process for applying, several documents will be required to support your NoA request – please ensure these documents are included with your application to avoid any additional processing fees and delays:
- A copy of the final surveyors plans that will be submitted to the Land Registry Services (LRS) for registration of the subdivision. Please ensure it includes the surveyor’s reference number.
- A copy of the Council Notice of Determination
- A detailed drawing showing the point of attachment to Essential Energy’s network, service mains location, and the location of the metering / Master Switchboard (MSB) on the lot (mandatory for all new Strata and Community title developments, and Torrens title developments where there is an existing service main and MSB currently installed); and
- Copy of easement documents executed by Essential Energy (if applicable)
Please note: If your project is part of a contestable works project you will not be able to submit a NoA request until:
- The Certificate of Practical Completion has been issued to the Level 1 ASP (this is issued after construction has been completed, inspections undertaken, and all defects rectified); and
-
If easements are required, all easement cases relating to the project are in a status of ‘Issued’ or ‘Completed’.
Easements - If you have an easement case in Essential Connections, you must reference your Easement Case number in your NOA Application.
Scenario |
What to do |
|
I am applying for a NoA where the development is part of a contestable works project and was processed via the contestable works email system.
My Project number is a six-digit number – eg 123987.
For example: The design phase of my project was not completed in Essential Connections.
|
Please submit a CEOF6016a form via contestableworks@essentialenergy.com.au
Please Ensure the Subject line of the email contains the Words “NOA Application for Project xxxxxx” where the six-digit project number is included.
Please provide details about your project and all the relevant details in the latest CEOF6016a form downloaded from the document library. Attach the correct documents in the email.
Our Support team will process the application and if details are missing you will be asked to resubmit more information.
If the project is complete and we have all the correct information we will issue the NoA.
|
|
I am applying for an NoA where there was upgrade or new network assets constructed.
AND
I have an ECN (Essential Connections Number) for the project
AND
I have a Connection Application Case number or Construction Case number.
AND
You are a registered user of the Essential Connections Portal
|
You have 2 options:
Submit via the 'Manage My Standard Connection Projects' menu item on the homepage and then selecting the ‘Request Notice of Arrangement’ icon– note, you will need your ECN number and the Application or Construction (case) number as part of this process.
Your Level 1 ASP can request a NoA by clicking on the ‘Request Notice of Arrangement’ button within their construction case on the Essential Connections Portal.
|
I am applying for a NoA where the project number starts with ‘ST’ and I don’t know what the ECN (Essential Connection Number) is. |
Step 1: Email contestableworks@essentialenergy.com.au and request your ECN and Connection Application case number related to the ST project.
Please ensure the Subject line of the email contains the Words “Request for ECN and case numbers for STxxxxxxx”
Step 2: Submit via the 'Manage My Standard Connection Projects' menu item on the homepage and then selecting the ‘Request Notice of Arrangement’ icon.
Enter your ECN number and the Application or Construction (case) number to commence the process.
|
|
I have a NoA request where the network does not need to be upgraded to meet the power needs of your subdivision.
That is: no network change/addition is required - your NoA relates to a subdivision for residential or commercial where power is already available.
|
You will need to submit a Connection Application: with the subcategory – “Subdivision – Residential and Commercial” via the Essential Connections portal making sure you select ‘Yes’ to the question ‘Requesting Notice of Arrangement’.
Following submission of your application we will assess your request and provide a NoA if we are satisfied that your request qualifies.
If we require further information from you as part of our assessment, we will advise you of what is required to progress.
If your request doesn’t satisfy our NoA requirements, we will issue you with a Standard Connection Offer and you will need to engage the services of a Level 3 ASP as your next step will be to design the augmentation of our network.
|
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
A new version of CEOP2015 Contestable Works Guidelines Terms and Conditions for Contestable Works is available on the Document Library, this update aligns the document with the release of Basic Connections in the Essential Connections Portal and adjustments or amendments in response to ASP and internal stakeholder review and feedback.
Continuous Improvement
Again, we expect this version of CEOP2015 to have a reasonably short lifespan.
Some of the very constructive recommendations received from ASP and internal reviewers were not able to be incorporated into this version. Therefore, a number of items have been logged for further investigation, and where appropriate, any agreed or approved revisions will be included in the next update.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
In the interest of maintaining a safe and compliant network, Essential Energy would like to formally notify Accredited Service Providers (ASP) our intention when addressing significant incidents or instances of non-compliance.
Incidents that necessitate an investigation or implementation of disciplinary or corrective action, Essential Energy retains the authority to temporarily suspend the company’s authorisation.
Essential Energy will initiate a prior notification and engage in discussions with the ASP before proceeding with the suspension. This allows for a constructive dialogue and an opportunity for the ASP to address any concerns raised during the investigation process.
Upon issuing the suspension notice the ASP is expected to comply immediately upon receiving the notice of suspension and cease all work on or near Essential Energy's network until further notice. For Level 1 ASP they cannot engage the services of other level 1 ASPs or authorised person(s) to conduct contestable work.
To seek reinstatement of their authorisation, the ASP can apply in writing once they have rectified the identified issues and fulfilled all requirements specified in Essential Energy's notice. This application should include supporting evidence demonstrating the resolution of the concerns that led to the suspension.
Continued failure to comply with Essential Energy guidelines will result in an extended suspension and a formal request to the Department of Energy and Climate Change for an ASP regrade.
Essential Energy is committed to fostering a collaborative relationship with its ASPs and endeavours to ensure that all work performed on or near its network adheres to the highest standards of safety and compliance. The suspension process is designed to promote accountability and encourage prompt corrective action to maintain a reliable and safe network.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au
You cannot leave comment in this blogpost unless you are a part of the project panel.
You cannot leave comment in this blogpost unless you are a part of the project panel.
At our recent forums we shared that we will be publishing a sub-division connection model standing offer, approved by the Australian Energy Regulator, on 1 July 2023.
A Zoom session will be run on 27 June 2023 from 11.00am – 1.45pm for ASPs and Developers to familiarise our customers with the new Model Standing Offer and consider feedback regarding implementation.
If you would like to attend this optional session, please click Register Here enter your details, and add the invite to your calendar.
Prior to 1 July 2023 you can find a copy of the sub-division model standing offer on Essential Engagement.
On 1 July 2023 you can find a copy in our website Connection offers and Contracts.
Benefits of the new sub-division connection model standing offer.
- Delivering time efficiencies and cost savings by reducing the requirement for a developer to negotiate their connection with Essential Energy
- Providing developers with explicit, detailed information about the roles and responsibilities of all parties in the contestable connections process, including developers, Accredited Service Providers and Essential Energy
- Supporting consistent and transparent application of network design and construction standards and Essential Energy’s CEOP2015 Terms and Conditions for Contestable Works
- Providing a clear summary of the key steps and requirements for each phase of a standard connection project or undertaking
- Incorporating a Deed Poll - Transfer of Gifted Assets that clearly outlines the terms of engagement between the developer and Essential Energy in electrical asset design, construction and gifting to become Essential Energy distribution network assets on completion of works.
What do you need to do?
- Register your details to attend the information session.
- Communicate this information to relevant members of your organisation.
- View this communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
At our recent forums, you asked for a session on what is changing in version 9 of CEOP2015 – Contestable Works Guidelines, due to be published on 1 July 2023.
We’re offering an optional session on 22 June 2023 from 10.30am – 12.00 noon.
If you would like to attend, you can click below to register, enter your details and add the invitation to your calendar:
Register Here
What do you need to do?
- Click on ‘Register now’ and add your details to attend the information session.
- Communicate this information to relevant members of your organisation.
- View this communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is Happening?
In preparation for basic connections coming into Essential Connections from 19 June 2023, there will be the following system outages:
- 5 pm Thursday 15 June 2023 to 7am Friday 16 June 2023.
- 5 pm Friday 16 June 2023 to 7am Monday 19 June 2023.
Essential Connections will not be available during these outage times.
Good news!
- Essential Connections portal passwords will now last 1 year/ 365 days before needing to be changed.
- You will receive a reminder 5 days before your password expires.
- This change is effective immediately and the 365 days applies from your last password change.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- View this communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
The go live date for basic connections coming into Essential Connections is 19 June 2023.
To encourage you to quickly switch across, there will be no fees for CCEWs and NOSWs submitted in Essential Connections from 19 June to 3 July. (Don’t forget, you need to submit the Intent to Connect first).
Secure Web Forms will be closed from 4 July for CCEW & NOSW submissions.
- Previous forms will still be accessible.
- Request for Service Work (ROSW) and Requisition for supply of Frequency Injection Relays (FIRs) will continue to be submitted through Secure Web Forms.
CCEWs and NOSWs will need to be submitted by the authorised/ licenced installer who tested the installation works.
You will need to be individually registered to use the portal.
- Please activate your account if you received a Welcome email from OKTA, Essential Energy’s security platform.
- Please go to Essential Connections Registration and register if you are a new user.
Intent to Connect is new. It’s the bridge between approved applications and service and/or electrical works. It will be submitted by the authorised Level 2 ASP or licenced Electrical Contractor doing the works.
Please note that customers will receive some notifications from now on so it will be important to enter customer details correctly.
Protection Settings Requests and Request for a Switchboard Review >100amps will be done in Essential Connections.
Non-standard approvals (where you seek to vary from our construction standards, the Australian / New Zealand wiring rules (AS/NZ 3000) and the NSW Service and Installation rules (SIRs)) will be submitted in Essential Connections. A fee, approved under the Regulatory Framework, will apply to non-standard approvals from 19 June 2023.
Need help? Here’s what’s available.
Self-help resources:
We will share all the links next week.
- Short videos for every activity/ form.
- Step-by-step guides.
Drop-in sessions.
We will hold information and help sessions from 13 June until late July, at 7:30am, 12 noon and 5pm. You can join a session and ask questions and get help. We will share the schedule for this next week.
Essential Energy Contact Centre.
Payment options.
- If your business does L1 and L3 works on the Essential Energy network your current invoices for your L1 and L3 works is charged to your 30-day account.
- For your business, when we go live on 19 June with Drop 4, your invoices for NOSW and CCEW will also be charged to your 30-day account. You will no longer pay for these invoices up front. This also means that the invoice won’t be created in Essential Connections but will be emailed to you from our finance system just like happens for your L1 and L3 works.
What do you need to do?
- Re-read previous information to ensure you’re as ready as possible.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
The go live date for basic connections coming into Essential Connections Portal is 19 June, pending no technical challenges. Included in this Go Live is Notice of Arrangements.
What are you doing?
I need a Notice of Arrangement.
- If a standard construction project is not being managed via Essential Connections Portal, please submit the Notice of Arrangement (NoA) request via the contestable works mailbox: contestableworks@essentialenergy.com.au.
- For all other NoA requests please submit via the Essential Connections Portal.
-
Please keep an eye on information updates – we are planning to bring all NoA into Essential Connections Portal soon.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- View all communications via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
Neara General Information
Using Neara - Session 1 for ASPs - Introduction and Navigation (1). (5.52 MB) (pdf)