You cannot leave comment in this blogpost unless you are a part of the project panel.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy have been made aware of an access issue relating to Youreka. Users are being directed to the Essential Energy Portal home Page instead of the Youreka Application.
If this issue occurs, please uninstall and reinstall the Youreka App. Once re-installed you will need to recreate the host pathway, please follow the step by step guide available on the Support Page.
If you are not able to access the app after the above has been completed, please email techconnect@essentialenergy.com.au and a technical agent will call you to assist in accessing.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- Ensure you are using the latest version of the Youreka Mobile app on your mobile device and follow the step by step guide on the Support Page.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy recently experienced two private pole failures, which were thoroughly investigated by the Safety Team. The resulting Investigation Summaries are being shared with ASPs to raise awareness of potential hazards and to communicate key lessons learned from these incidents.
What do you need to do?
- Review the Investigation Summary IS-041 Private pole failure during pole replacement work and IS- 042 Private steel pole failure.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Our new one-stop Technical Support Hub is providing our Accredited Service Providers, Electrical Contractors, solar installers and connections customers with self-service and supported-service options tailored to your specific requirements.
A dedicated team of technical specialists and subject matter experts are available to offer real time advice and help resolve enquiries at first point of contact, helping drive timely and consistent outcomes for you and your customers.
To easily identify the first point of contact who can best assist with your Essential Connections Portal enquiries:
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
A tragic incident occurred in Randwick on 22 May 2025 involving an Ausgrid employee who sadly lost their life after coming into contact with energised low voltage (LV) conductors.
Our heartfelt condolences go out to the employee’s family, friends, colleagues, and our industry partners at Ausgrid. They remain in our thoughts during this incredibly difficult time.
What do you need to do?
- Review the Safety Briefing, click here to view.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy is holding a Drop-in-Session for Electrical Contractors and ASPs assisting with flood recovery in the Taree area to ensure the safe and efficient connection of customer premises affected by inundation.
When: Monday, 2 June 2025
Time: 8 – 10 am
Where: Lear and Smith Electrical Wholesalers, 7 Grey Gum Road, Taree NSW 2430
Essential Energy Key Contacts
- Essential Energy General Enquiries – 13 23 91, option 2 for Tech Support
- Senior Network Assurance Facilitator - Ivan Gould 0417 930 454
- Senior Network Assurance Facilitator - Craig Brockwell 0491 349 614
What do you need to do?
- Review the above invitation
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Essential Energy will be hosting an opt-in virtual conversation about the updated Model Standing Offers and the Deed of Transfer requirement for Connecting customers. We have arranged this session at the request of the Connections Focus Group to provide context and background for Accredited Service Providers involved in Standard Connection projects.
Note: this is a live session and will not be recorded.
Registration
The Deed of Transfer virtual conversation will be held on Tuesday 3 June 2025 from 1.00 pm to 2.00pm– please click here to register
What do you need to do?
- Click on register to reserve your spot
- If you have any questions, please email aspinfo@essentialenergy.com.au so we can ensure they are covered
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
Flood Recovery
The recent floods on the Mid North Coast and other areas of NSW have caused catastrophic property damage for our customers. Essential Energy is committed to supporting Accredited Service Providers (ASPs) and Electrical contractors safely reconnect properties after thorough testing has been completed.
Safety
At all times consider the safety of yourself, customers, and Essential Energy team members when testing and reconnecting customers.
Ensure the following:
- Follow your own safety management systems and safe work methods.
- Ensure you have isolated all incoming supplies (including solar and batteries), even if the network is deenergised.
- Disconnect and isolate faulty circuits at the switchboard. Prevent customers reconnecting until inspected and tested safe.
- Do not leave exposed cabling, General Purpose Outlet (GPO) and light terminals after gyprock has been removed.
- A GPO mounted in the switchboard can provide electricity supply if all other circuits are isolated. Ensure that all new installations are installed to current standards and protected by a Residual Current Breaker with Overcurrent protection (RCBO).
CCEW
All premises must be inspected, tested, and repaired before reconnecting. A Certificate of Compliance Electrical Work (CCEW) must be submitted via Essential Connections portal immediately after the premise is deemed safe to connect. When submitting the CCEW in the Essential Connection Portal, select "Natural Disaster" in the special circumstances field to help Essential Energy process it efficiently.
The premises do not have to be brought up to currents standards if only safety testing and no additional equipment is installed.
Only accredited and authorised Level 2 ASPs can reconnect disconnected premises. Electrical contractors can either contact a Level 2 ASP or Essential Energy will reconnect upon receiving a CCEW. Service Protection Devices (SPDs) with a sealed escutcheon plate are the only exception for electrical contractors.
NOSW
A Level 2 ASP must submit a NOSW via the Essential Energy Connections portal immediately after reconnecting supply to premises. When submitting the NOSW in the Essential Connection Portal, select "Natural Disaster" in the special circumstances field, this notifies Essential Energy that the premise has been reconnected and avoids our crews having to re-visit premises. Replacement of damaged services can only be completed by Essential Energy.
A Level 2 ASP authorised person can perform the below:
- Class 2A – Reconnect at the connection point only
- Class 2B – Replace the Service Protection Device (SPD) and reenergise customers isolated at the switchboard.
- Class 2C – Replace the Service Protection Device (SPD), reenergise customers isolated at the switchboard and reconnect at the connection point and point of common coupling
- Class 2D – can only reenergise at the Service Protection Device (SPD) / Meter Protection Device (MPD).
INFORMATION FOR RE-ENERGISATION BY LEVEL 2 ASPS
Required Actions for appropriately authorised Level 2 ASPs when re-energising premises with flood affected meters and FIRs:
- Confirm a CCEW has been submitted, and the customer’s electrical system has been thoroughly checked, tested and is safe to be energised.
- Ensure submerged meters and load control equipment have been bypassed. Refer to the Meter Bypass Guide for instructions on bypassing meters located at Essential Energy’s website.
- After reconnection, submit a Notification of Service Work (NOSW) through Essential Connections portal. For consistency and clarity, in the ‘Comments’ field make the following note:
- For sites with meters only note ‘ALL METERS BYPASSED’
- For sites with meters and an FIR note ‘ALL METERS AND FIR BYPASSED’
Essential Energy Contacts
- Essential Energy General Enquiries – 13 23 91, option 2 for Tech Support
- Level 2 Supervisor – Mitch Lotze 0400 089 800
- Network Assurance Manager – Kevin Miller 0407 784 701
Further Information
For more information, visit Essential Energy's web site: Floods and our network. If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
The Essential Energy Connections virtual forum was held on 15 May 2025, here is a link to supporting slide deck and for the Level 3 ASPs the Authorisation Agreement Q&As.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
You cannot leave comment in this blogpost unless you are a part of the project panel.
What is happening?
Our new one-stop Technical Support Hub is providing our Accredited Service Providers, Electrical Contractors, solar installers and connections customers with self-service and supported-service options tailored to your specific requirements.
A dedicated team of technical specialists and subject matter experts are available to offer real time advice and help resolve enquiries at first point of contact, helping drive timely and consistent outcomes for you and your customers.
To easily identify the first point of contact who can best assist with your Essential Connections Portal enquiries:
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
Safety Briefs/Alerts
Briefing – CEOM7098 issue 16 - Underground Design manual changes (382 KB) (pdf)
