Level 2 ASPs


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au


Level 2 ASPs install overhead or underground service lines between the electrical wiring on a Connection Applicant’s premise and the electricity network. This includes connecting service lines to the network and making the connection live.

  • Proactive discussions, engagement and insights from Level 2 Accredited Service Providers;
  • Critical information updates; and
  • Other useful and relevant information.

If you need further information or support, please email aspinfo@essentialenergy.com.au

  • Update on the ASP Connections and Quality Manager role

    01 Mar 2021
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    What is Happening?

    Further to our communication on 24 September 2020 we would like to provide an update on the ASP Connections and Quality Manager role. 

    Hamish Wheatley will take on the role of Acting ASP Connections and Quality Manager from 1 March 2021. We would like to thank Kevin Miller for his contribution while in this role over the past 6 months.

    You can contact Hamish via email hamish.wheatley@essenetialenergy.com.au.

    What do you need to do?

    Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Safety Alert – SA-85-21_ASP Wooden Pole Failure on Jinker in transit

    26 Feb 2021
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    What is Happening?

    During transit, one of two condemned wooden poles being transported on a Jinker trailer failed, and part of the pole was ejected. The operator did not notice that only the butt of the pole remained on the Jinker until he arrived back at the depot. Workers located the ejected pole section approximately 15km from the depot.

    This incident follows another recent incident as reported in Safety Brief 961_ASP Pole Failure on Jinker in Transit.

    Safe loading of vehicles and restraint of loads are critically important in preventing injury to people and damage to property.

    This High Potential Incident puts workers, members of the public and other motorists that we share the roadways with at risk.

    What do you need to do?

    1. Download and review Safety Alert – SA-85-21_ASP Wooden Pole Failure on Jinker in Transit located on the Document Library and Essential Engagement.
    2. Communicate this information to relevant members of your organisation.
    3. View this communication via Essential Engagement at engage.essentialenergy.com.au/ASP.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Safety Brief - SB-961_ASP Pole Failure on Jinker in Transit

    24 Feb 2021
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    What is Happening?

    During transit, a worker transporting a square concrete pole on a Jinker trailer heard a large bang. Looking in the rear-view mirror, he saw that the concrete pole had snapped in half and come off the Jinker.

    Pole parts came into contact with a semi-trailer travelling in the opposite direction. The truck suffered damage and, while no person was injured, this incident had the potential to cause life-threatening injuries.

    The pole was being replaced and was not condemned. No visual damage to the pole was evident when it was being removed or loaded prior to transit. The pole was loaded on the passenger side centre groove of the Jinker and was well secured with correctly rated and serviceable equipment. The operator completed the prestart checks required and the load was inspected prior to transport.

    What do you need to do?

    1. Download and review Safety Brief – SB-961_ASP Pole Failure on Jinker in Transit located on the Document Library and Essential Engagement.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au


  • Safety Brief - SB-963_ASP Cutting Conduits Reminder

    24 Feb 2021
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    What is Happening?

    Endeavour Energy has notified Essential Energy of multiple incidents of network workers receiving electric shocks or arc flash burns while accessing cable ducts in trenches in recent weeks.

    Endeavour Energy’s HSE Alert and Essential Energy’s updated Safety Brief relating to cutting of conduits when working on or near our network can be downloaded from the Document Library and Essential Engagement.

    What do you need to do?

    1. Download and review Safety Brief – SB-963_ASP Cutting Conduits Reminder Endeavour Alert located on the Document Library and Essential Engagement.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au

  • Changes to our embedded generation connection application approval process

    19 Feb 2021
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    Background

    Essential Energy is making changes to the approval process for all single phase urban domestic embedded generation connection applications. These changes will improve compliance and turn-around times and, where certain criteria are met, eliminate the need to manually sign and return connection offers.

    What is changing?

    Under the NSW Service and Installation Rules (section 8.6.8 – maximum phase imbalance requirements), all single phase urban domestic embedded generation systems connected to a three-phase network must be export-limited to 5kW.

    To comply with this requirement, from 1 March 2021 all connection applications received for single phase embedded generation systems greater than 5kW and equal to or less than 10kW in an urban domestic area will be expedited and a connection offer will be provided with a 5kW export limit condition.

    What do you need to do?

    If you are installing a single phase embedded generation system in an urban domestic location, please ensure that all details within the application are completed correctly, including the premises type in section 2.0. A single line diagram will still be required within the application documents, together with a voltage rise calculation for any urban systems greater than 5kW.

    Ensure that the connection offer provided by Essential Energy is thoroughly reviewed, and any site-specific conditions or export limits are understood prior to commencing the installation.

    If you are installing a three phase embedded generation system and would like an assessment completed for export availability above 5kW, please deselect the ‘request to expedite’ option in section 5.0 of the application form and the application will be reviewed by Essential Energy’s connections team.

    Please communicate this information to relevant members of your organisation.

    Questions and Answers

    Q. What will happen if I forget to deselect the expedite button in section 5.0 of the application form for an urban domestic embedded generation site?

    A. Your application will be processed and a 5kW export limit applied.

    If your connection application is for a three phase embedded generation system and you would like an assessment completed for the export availability above 5kW, please resubmit the application and deselect the expedite option in section 5.0. The application will be reviewed by Essential Energy’s connections team.

    Q. Will I receive a greater export capability if a premises is converted to three phase?

    A. Three phase embedded generation systems will be reviewed by Essential Energy against the existing distribution network capacity. If an export greater than 5kW can be accommodated without distribution network augmentation, details will be provided in the connection offer. In some cases, 5kW is the maximum export available at premises regardless of the number of phases specified. A connection application must be submitted to initiate the review process.

    Q. How can I confirm if a customer’s premises is urban or rural?

    A. Land zoning information can be confirmed using the NSW planning portal by click on the link https://www.planningportal.nsw.gov.au/spatialviewer/#/find-a-property/address.

    Q. I have received a connection offer with a 5kW export limitation. What does this mean?

    A. The total solar export for this premises, including all combined connected solar systems must be export limited to 5 kW. If a connection offer relates to a three-phase system, 5kW is the total export at site balanced across 3 phases (e.g. 1.67kW per phase).

    Q. What if I am installing a single phase embedded generation system greater than 5kW and equal to or less than 10kW system within an urban domestic embedded network (e.g. townhouse complex, lifestyle village)?

    A. The application must include details of all the embedded generating systems within the embedded network connected to the same low voltage connection point, and the voltage rise calculations with all generating systems. The application will be reviewed by Essential Energy’s connection team, with consideration given to all existing and proposed generation at the connection point.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au


  • Important changes to ASP Refresher Training Delivery

    24 Nov 2020
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    Background

    Currently, Essential Energy allows Accredited Service Providers (ASPs) to undertake ‘knowledge only’ refresher training as part of adapting to working under COVID-19.

    What is changing?

    From 1 December 2020, all ASPs who are due for annual Refresher re-assessment will be required to undertake the full Annual Refresher Assessments (knowledge and practical) appropriate to their ASP Level and requirements.

    The list of providers below are endorsed to deliver Essential Energy’s Electrical Safety Rules (ESRs) training, and offer the majority of training undertaken by ASPs:

    Essential Energy will run Annual Fresher Assessments as a ‘provider of last resort’ only. This means we will be offering limited sessions in 2021, which will be published on our website in mid-December under training.

    What do you need to do?

    1. Review the above communication, information on the training page of our website and attend refresher training
    2. Communicate this information to relevant members of your organisation.
    3. View this communication via Essential Engagement at engage.essentialenergy.com.au/ASP

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au


  • Safety Brief – Recent Procedural Updates

    10 Nov 2020
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    Essential Energy has recently undertaken reviews into several electrical safety related policy and procedures, Safety Brief 943 Recent Procedural updates, outlines the changes to CEOP2422 Safe Approach and CEOP2377 Equipotential and Personal Protective Bonding and is available on the Document Library and Essential Engagement/ASP.

    What do you need to do?

    1. Familiarise yourself with the procedural changes.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.


  • Christmas and New Year Planned Outages and Contestable Works

    02 Nov 2020
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    What is Happening?

    To minimise the disruption to customers during the Christmas / New Year period, no planned interruptions with a customer impact will be scheduled from 19 December 2020 to 3 January 2021.  

    Also Contestable Works will be closed during the same period with business resuming as normal from 4 January 2021. 

    Minimal processing of emails/documentation or Asset Labels will occur from Contestable Works mailbox during the above mentioned period.

    What do you need to do?

    1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
    2. Communicate this information to relevant members of your organisation.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Delays in Processing LV Connection Applications

    26 Oct 2020
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    Essential Energy is currently experiencing an increase in the volume of low voltage connection applications. This may result in our Connection Application processing being delayed by a few days. We apologise for any inconvenience caused and will endeavour to limit this delay.

    Further Information

    If you need further information, please email aspinfo@essentialenergy.com.au.

  • Essential Energy customer satisfaction research

    22 Oct 2020
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    As part of Essential Energy’s commitment to continuous improvement, we would like to receive your feedback on how easy you find it to do business with us.

    As a key stakeholder we work with, your feedback will assist us in making sure that the capabilities and quality of our products and services are meeting your expectations now and into the future.

    Over the next few weeks, a representative from Woolcott Research & Engagement may contact you to participate in a survey that will assess your satisfaction with our service and operational performance. We greatly value your input as this will help us to make improvements where there are opportunities to do so.

    Further information

    If you need further information, please email aspinfo@essentialenergy.com.au.