Action Required: Upcoming changes to two-factor identification

What is happening?

Essential Energy is updating its two-factor authentication (2FA) system, transitioning from Okta to Microsoft Authenticator. This change will impact how you securely verify your identity when accessing Essential Energy systems, including Essential Connections, Neara and Youreka.

To enable this change, Essential Connections will be unavailable from 5.00pm Thursday 30 July 2026, through to Monday 3 August 2026. A follow up communication will be issued once the change has been successfully implemented and Essential Connections is available again.

What to expect?

You will receive an email from techconnect@essentialenergy.com.au for pre-enrolment to Microsoft Authenticator. Please follow the instructions provided in the email.

Note: Please continue using OKTA to access Essential Connections until 5.00pm Thursday 30 July 2026.

To complete this process, you will require a mobile device and a second device (i.e.; computer, laptop, tablet or iPad) with a stable internet connection to action this change.

What do you need to do?

1. Once you have received your email, download and install the Microsoft Authenticator app on your mobile device (if not already installed). Then follow the setup instructions provided on the Essential Connections Support Page to complete the setup process.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email techconnect@essentialenergy.com.au.