Customer Advocacy Group

This independent Group represents domestic, industrial, commercial, rural and remote customers and primary producers as well as low-income households and Aboriginal and Torres Strait Islander people. The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services. Customers questions will be raised by the Customer Advocacy Group at their next meeting with Essential Energy.

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description

Your Questions

Please submit your question for the Customer Advocacy Group to raise at their next meeting with Essential Energy.

Why do you perform network maintenance during the day in one of the most hottest of seasons as during the night would be far more user-friendly to existing customers?

Stuart asked 7 months ago

Thank you for your question.
Essential Energy’s top priority is always the safety of the public, contractors and our employees.
Planned maintenance activities are scheduled on a case-by-case basis, taking into consideration the health, safety and environmental procedures and policies, as well as customer impacts.
In residential areas, planned power outages are generally more practical in the middle of the day when most customers are out of the house. Some of our work is unable to be completed at night due to a number of factors including safety and lighting.
Our operations are funded by our customers, and we must ensure we work as effectively and efficiently as possible. With this in mind, Essential Energy schedules maintenance work to minimise the effects on our customers throughout the entire year, while ensuring the safety of our communities and workforce and making every dollar count.