Customer Advocacy Group

About Essential Energy’s Customer Advocacy Group

The Customer Advocacy Group (CAG) plays a crucial role in Essential Energy’s decision-making process, as members deliberate on issues related to electricity supply and related services impacting Essential Energy customers. CAG members also provide consumer advocate perspectives to help steer Essential Energy's transition within the energy sector, for regional, rural and remote communities of New South Wales.

Some recent examples include:

  • Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
  • Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
  • Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
  • Exploring how Essential Energy can most effectively assist communities in disaster response.


Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.


Customer Advocacy Group Terms of Reference



About Essential Energy’s Customer Advocacy Group

The Customer Advocacy Group (CAG) plays a crucial role in Essential Energy’s decision-making process, as members deliberate on issues related to electricity supply and related services impacting Essential Energy customers. CAG members also provide consumer advocate perspectives to help steer Essential Energy's transition within the energy sector, for regional, rural and remote communities of New South Wales.

Some recent examples include:

  • Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
  • Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
  • Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
  • Exploring how Essential Energy can most effectively assist communities in disaster response.


Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.


Customer Advocacy Group Terms of Reference



Discussions: All (1) Open (1)

  • Low income housing offers

    by Xylem89, about 2 years ago
    1 Response

    You need to be signed in to add your comment.

    Hi Guys, 


    What's the reason we couldn't do a trail with AC coupled batteries for low income housing. We charge the battery at the same time ripple control is used for hot water and the customers could be on the wholesale prices so that they are being paid of getting energy at the lowest cost of a day possible. You would only want 5-6kwh batteries and that would get most homes through the peak demand periods without any smarts in the batteries. 8kWh battery would be ideal to stop that user from purchasing any energy from the network in the peak demand periods . Ideally a bigger battery that could service more homes at once would be more efficient and help more people.  


    There is an opportunity to take the tieks where prices are negative and shift that to be useful for some low income users 

    Go to discussion
Page last updated: 25 Mar 2025, 08:41 AM