After more than 25 years, the Customer Advocacy Group (CAG) has evolved into a new stakeholder engagement model. This group has played an invaluable role in shaping Essential Energy’s decisions, ensuring the voices of customers across regional, rural and remote communities in New South Wales were heard.
CAG members have provided critical consumer perspectives, helping guide Essential Energy through significant changes in the energy sector. Their insights have influenced strategies, policies and initiatives that benefit customers and strengthen the way we do business.
Some of the group’s contributions include:
Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
Exploring how Essential Energy can most effectively assist communities in disaster response.
We extend our heartfelt thanks to all past and present members for their commitment, expertise and collaboration. Your contributions have made a lasting impact on our customers and the communities we serve.
After more than 25 years, the Customer Advocacy Group (CAG) has evolved into a new stakeholder engagement model. This group has played an invaluable role in shaping Essential Energy’s decisions, ensuring the voices of customers across regional, rural and remote communities in New South Wales were heard.
CAG members have provided critical consumer perspectives, helping guide Essential Energy through significant changes in the energy sector. Their insights have influenced strategies, policies and initiatives that benefit customers and strengthen the way we do business.
Some of the group’s contributions include:
Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
Exploring how Essential Energy can most effectively assist communities in disaster response.
We extend our heartfelt thanks to all past and present members for their commitment, expertise and collaboration. Your contributions have made a lasting impact on our customers and the communities we serve.
Essential Energy is calling for expressions of interest (EOI) to join our Customer Advocacy Group (CAG). We particularly encourage applications from Aboriginal and Torres Strait Islander peoples, young people under 24, and professionals in environmental or new technology fields to apply. The goal is to achieve a membership that mirrors the demographic diversity of residential and business customers in the Essential Energy network.
How to apply
EOI applications are to be submitted by 11:00pm Sunday 22 December 2024.
Please complete this questionnaire to submit your EOI for CAG membership.
We are pleased to present Essential Energy’s Energy Charter Annual Disclosure Document. With the replacement of the Energy Charter Independent Accountability process we are now seeking your feedback to gauge our customer-centricity performance and maturity self-assessment, and help identify gaps and areas for future customer service improvements.
We appreciate you taking the time to provide your feedback through this short survey which is open until 31 October 2023.
Thank you in advance and please reach out if you have any questions.
