Customer Advocacy Group

Customer Advocacy Group – Thank You

After more than 25 years, the Customer Advocacy Group (CAG) has evolved into a new stakeholder engagement model. This group has played an invaluable role in shaping Essential Energy’s decisions, ensuring the voices of customers across regional, rural and remote communities in New South Wales were heard.

CAG members have provided critical consumer perspectives, helping guide Essential Energy through significant changes in the energy sector. Their insights have influenced strategies, policies and initiatives that benefit customers and strengthen the way we do business.

Some of the group’s contributions include:

Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
Exploring how Essential Energy can most effectively assist communities in disaster response.

We extend our heartfelt thanks to all past and present members for their commitment, expertise and collaboration. Your contributions have made a lasting impact on our customers and the communities we serve.

Customer Advocacy Group Terms of Reference

Customer Advocacy Group – Thank You

After more than 25 years, the Customer Advocacy Group (CAG) has evolved into a new stakeholder engagement model. This group has played an invaluable role in shaping Essential Energy’s decisions, ensuring the voices of customers across regional, rural and remote communities in New South Wales were heard.

CAG members have provided critical consumer perspectives, helping guide Essential Energy through significant changes in the energy sector. Their insights have influenced strategies, policies and initiatives that benefit customers and strengthen the way we do business.

Some of the group’s contributions include:

Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
Exploring how Essential Energy can most effectively assist communities in disaster response.

We extend our heartfelt thanks to all past and present members for their commitment, expertise and collaboration. Your contributions have made a lasting impact on our customers and the communities we serve.

Customer Advocacy Group Terms of Reference

Reliable Power, Resilient Network

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For more information on the recent Brand Campaign visit https://engage.essentialenergy.com.au/reliable-power-resilient-network
At Essential Energy we look after the poles and wires that deliver electricity to 95 per cent of New South Wales and parts of southern Queensland. Our people are central to making sure the electricity we deliver reliably powers the homes, hospitals, schools, businesses and services that form part of each community.
For more information on the recent Brand Campaign visit https://engage.essentialenergy.com.au/reliable-power-resilient-network
At Essential Energy we look after the poles and wires that deliver electricity to 95 per cent of New South Wales and parts of southern Queensland. Our people are central to making sure the electricity we deliver reliably powers the homes, hospitals, schools, businesses and services that form part of each community.

Page last updated: 05 Dec 2025, 10:18 AM