Electrical Contractors

What is happening?

Essential Energy’s Biannual Connections (previously called ASP) engagement forum will be held on Thursday 15 May 2025 via Microsoft Teams. In this round, we’ll be covering a range of topics including:

• Safety
• Network Defects
• Overhead standards – composite poles and smart switches
• Underground standards – update to LV pillars
• Introducing the Level 3 ASP Authorisation Agreement
• Essential Connections Portal update
• Connection interaction and enquiries channel improvements
• Update from the Department of Climate Change, Energy, the Environment and Water
• Ask us anything Q&A session.

We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.

To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.

Registration

The forum will be held on Thursday 15 May 2025 from 10.00am to 12.00 noon – please click here to register.

What do you need to do?

1. Click on register here to reserve your spot.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy will be hosting opt-in support session for Level 2 ASPs and Electrical Contractors with questions relating to the Essential Connections Portal. The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.

Click the ‘Register here’ link for the session.

What do you need to do?

1. Ensure you are registered to attend the support session.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

We’re seeing an increase in Connection Applications with missing or incorrect Connecting Customer/Developer details.

To help us progress your application, please ensure that the following Connecting Customer/Developer details are included in every Connection Application:

• First and last name
• Email
• Phone number.

These details are critical for sending Standard Project deed of transfer documents to the customer for execution. They also enable us to provide the contact person with important updates and information about their connection project.

Without the correct Connecting Customer/Developer details, your application is at risk of being cancelled or rejected. A submission of a new Connection Application would be required. Please avoid this by including the correct details with your application.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy will be hosting opt-in support sessions for Level 2 ASPs and Electrical Contactors with questions relating to the Essential Connections Portal. Sessions will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.

Click the ‘Register here’ link for the session that suits you.

What do you need to do?

1. Ensure you are registered to attend the support sessions.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Tropical Cyclone Alfred is predicted to impact the SEQ/NSW coast this week. This system may have significant impacts on areas serviced by Essential Energy’s network. As a result, there may be some disruption to planned works, including outages potentially not proceeding.

We’ll keep you informed as events unfold. In the meantime, please reach out if you have any concerns and questions.

What do you need to do?

1. Review this information available via Essential Energy’s website.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

The Essential Connection Information Session was held with Level 2 ASPs and Electrical Contractors on 25 and 26 February 2025. The link to supporting slide deck, click here.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

We’ve published a list of Level 1 and Level 2 Network Assurance Facilitators (NAFs) and their mobile phone numbers to help you quickly identify the person you need to contact.

You can find the list on Essential Energy’s Support page – just search for Network Assurance Facilitator (NAF) Contact List.

What do you need to do?

1. Review the information on our Support page.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

A new guideline for connection of multiple points of supply is now available on our Connections webpage. Click here to download a copy.

The new guideline outlines Essential Energy’s requirements and processes for multiple points of supply to a single Lot from our distribution network, clarifying when the arrangement may be allowed, the necessary documentation required and the steps to lodge a request or application.

What do you need to do?

1. Review the Multiple Points of Supply Guideline. Click here to download a copy.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy will be hosting opt-in support sessions for Level 2 ASPs and Electrical Contactors with questions relating to the Essential Connections Portal. Sessions will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.

Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).

What do you need to do?

1. Ensure you are registered to attend the support sessions.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy recognises the importance of consultation and collaboration with Accredited Service Providers and Electrical Contractors working on and around our network and have held regular Focus Group session since 2018. This year we are seeking volunteers to join the Focus Group for a 12 month period. This will include attending a one hour virtual session once a month, and if required attending workshops. If you would like to make a difference and be a voice for your peers, then we want to hear from you.

If you would like to express your interest in being part of the Connections Focus Group for 2025 please email aspinfo@essentialenergy.com.au, the group will be limited to 20 people. The Terms of Reference can be found in the annexture of CEOP2015, Contestable Works Guidelines (Terms and Conditions for Contestable Works) available on the Document Library.

What do you need to do?

Express your interest in being part of the Connections Focus Group by email aspinfo@essentialenergy.com.au.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.