Customer Advocacy Group

About Essential Energy’s Customer Advocacy Group

The Customer Advocacy Group (CAG) plays a crucial role in Essential Energy’s decision-making process, as members deliberate on issues related to electricity supply and related services impacting Essential Energy customers. CAG members also provide consumer advocate perspectives to help steer Essential Energy's transition within the energy sector, for regional, rural and remote communities of New South Wales.

Some recent examples include:

  • Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
  • Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
  • Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
  • Exploring how Essential Energy can most effectively assist communities in disaster response.


Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.


Customer Advocacy Group Terms of Reference



About Essential Energy’s Customer Advocacy Group

The Customer Advocacy Group (CAG) plays a crucial role in Essential Energy’s decision-making process, as members deliberate on issues related to electricity supply and related services impacting Essential Energy customers. CAG members also provide consumer advocate perspectives to help steer Essential Energy's transition within the energy sector, for regional, rural and remote communities of New South Wales.

Some recent examples include:

  • Increasing levels of solar exports can affect power quality on certain days in specific network areas. CAG members discussed innovations to benefit customers and the energy system, offering insights on flexible connection agreements, pricing reforms, battery trials, and network investments.
  • Working together on public safety initiatives and communications in the agricultural industry, targeting key seasons and high-risk safety concerns.
  • Engaging on Essential Energy’s 2024-29 Regulatory Proposal to the Australian Energy Regulator (AER).
  • Exploring how Essential Energy can most effectively assist communities in disaster response.


Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.


Customer Advocacy Group Terms of Reference



  • EOI Customer Advocacy Group

    Applications welcome

    Essential Energy is calling for expressions of interest (EOI) to join our Customer Advocacy Group (CAG). We particularly encourage applications from Aboriginal and Torres Strait Islander peoples, young people under 24, and professionals in environmental or new technology fields to apply. The goal is to achieve a membership that mirrors the demographic diversity of residential and business customers in the Essential Energy network.

    How to apply

    EOI applications are to be submitted by 11:00pm Sunday 22 December 2024. 

    Please complete this questionnaire to submit your EOI for CAG membership. 

    We look forward to hearing from you. 

    Complete Form
  • CLOSED: This survey has concluded.

    Energy Charter Feedback 2022-23

    We are pleased to present Essential Energy’s Energy Charter Annual Disclosure Document. With the replacement of the Energy Charter Independent Accountability process we are now seeking your feedback to gauge our customer-centricity performance and maturity self-assessment, and help identify gaps and areas for future customer service improvements.

    We appreciate you taking the time to provide your feedback through this short survey which is open until 31 October 2023.

    Thank you in advance and please reach out if you have any questions.

Page last updated: 20 Dec 2024, 10:12 AM