Customer Advocacy Group

This independent Group represents domestic, industrial, commercial, rural and remote customers and primary producers as well as low-income households and Aboriginal and Torres Strait Islander people. The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services. Customers questions will be raised by the Customer Advocacy Group at their next meeting with Essential Energy.

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description


This independent Group represents domestic, industrial, commercial, rural and remote customers and primary producers as well as low-income households and Aboriginal and Torres Strait Islander people. The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services. Customers questions will be raised by the Customer Advocacy Group at their next meeting with Essential Energy.

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description


  • CLOSED: This survey has concluded.

    Energy Charter Feedback 2022-23

    We are pleased to present Essential Energy’s Energy Charter Annual Disclosure Document. With the replacement of the Energy Charter Independent Accountability process we are now seeking your feedback to gauge our customer-centricity performance and maturity self-assessment, and help identify gaps and areas for future customer service improvements.

    We appreciate you taking the time to provide your feedback through this short survey which is open until 31 October 2023.

    Thank you in advance and please reach out if you have any questions.

Page last updated: 14 Nov 2024, 10:13 AM