Customer Advocacy Group

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This independent Group represents domestic, industrial, commercial, rural and remote customers and primary producers as well as low-income households and Aboriginal and Torres Strait Islander people. The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services. Customers questions will be raised by the Customer Advocacy Group at their next meeting with Essential Energy.

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description


This independent Group represents domestic, industrial, commercial, rural and remote customers and primary producers as well as low-income households and Aboriginal and Torres Strait Islander people. The Customer Advocacy Group is a proactive forum for consultation, engagement and insight across Essential Energy’s customer base, on any matters relating to the supply of electricity and associated services. Customers questions will be raised by the Customer Advocacy Group at their next meeting with Essential Energy.

Customers are encouraged to contact Customer Advocacy Group members to provide feedback for discussion at these meetings.

Customer Advocacy Group Charter

Role description


  • Essential News

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    We invite you to read ‘Essential News’ a regular quarterly newsletter to keep up-to-date on projects and activities in your local community.

    Email yoursay@essentialenergy.com.au to stay in touch.

    We look forward to hearing from you.

  • Community Halls Program

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    CLOSED: This discussion has concluded.
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    Applications for Essential Energy’s Community Hall Program are now open and close midnight, Sunday 28 March 2021. To view the eligibility criteria or to apply, visit essentialenergy.com.au/community-hall

    Essential Energy’s Community Hall Program aims to give back to the local halls that make up the social fabric of regional, rural and remote NSW and provide a valuable venue for the provision of localised services for their surrounding areas. It’s part of our ongoing commitment to partnering with the local communities where we live and work as we operate and maintain one of Australia’s largest electricity distribution networks.

    Applications for the Community Hall Program are now open and close midnight Sunday 28 March. Through the program, eligible halls will receive a $200 donation to put towards general maintenance costs for the hall.


  • Reliable Power, Resilient Network

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    For more information on the recent Brand Campaign visit https://engage.essentialenergy.com.au/reliable-power-resilient-network

    At Essential Energy we look after the poles and wires that deliver electricity to 95 per cent of New South Wales and parts of southern Queensland. Our people are central to making sure the electricity we deliver reliably powers the homes, hospitals, schools, businesses and services that form part of each community.

Page last updated: 26 August 2021, 15:57