What we have heard

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We're currently engaging with customers and stakeholders through a range of channels, including our Essential People’s Panel and Essential Stakeholder Panel, to help shape our 2029–34 Regulatory Proposal.

As outlined in our engagement approach, we're committed to creating opportunities for customers and stakeholders to influence decisions wherever possible. Just as importantly, we're committed to being transparent about what we're hearing and how that feedback is informing the development of our proposal.

This page shares key insights from our engagement activities and highlights how customer and stakeholder feedback is helping shape our plans for the future.


We're currently engaging with customers and stakeholders through a range of channels, including our Essential People’s Panel and Essential Stakeholder Panel, to help shape our 2029–34 Regulatory Proposal.

As outlined in our engagement approach, we're committed to creating opportunities for customers and stakeholders to influence decisions wherever possible. Just as importantly, we're committed to being transparent about what we're hearing and how that feedback is informing the development of our proposal.

This page shares key insights from our engagement activities and highlights how customer and stakeholder feedback is helping shape our plans for the future.


  • Customer priorities for 2029-34

    Share Customer priorities for 2029-34 on Facebook Share Customer priorities for 2029-34 on X (formerly Twitter) Share Customer priorities for 2029-34 on Linkedin Email Customer priorities for 2029-34 link
    As part of the early stages of engagement for our 2029–34 Regulatory Proposal, we've been speaking with customers and stakeholders to understand what matters most as we plan for the future. This has included a large-scale customer survey, along with discussions with our Essential People’s Panel and Essential Stakeholder Panel.

    The purpose of this engagement was to identify the priorities customers want us to focus on as we develop our plans for 2029–34 and to better understand the outcomes that matter most to the communities we serve. Out customers identified the following priority areas:
    We will use these priorities to help design our Regulatory Proposal and the investment decisions we make.

    Learn more about our customer priorities and engagement findings.
    As part of the early stages of engagement for our 2029–34 Regulatory Proposal, we've been speaking with customers and stakeholders to understand what matters most as we plan for the future. This has included a large-scale customer survey, along with discussions with our Essential People’s Panel and Essential Stakeholder Panel.

    The purpose of this engagement was to identify the priorities customers want us to focus on as we develop our plans for 2029–34 and to better understand the outcomes that matter most to the communities we serve. Out customers identified the following priority areas:
    We will use these priorities to help design our Regulatory Proposal and the investment decisions we make.

    Learn more about our customer priorities and engagement findings.
Page last updated: 13 Aug 2026, 09:07 AM