Customer priorities for 2029-34

As part of the early stages of engagement for our 2029–34 Regulatory Proposal, we've been speaking with customers and stakeholders to understand what matters most as we plan for the future. This has included a large-scale customer survey, along with discussions with our Essential People’s Panel and Essential Stakeholder Panel.

The purpose of this engagement was to identify the priorities customers want us to focus on as we develop our plans for 2029–34 and to better understand the outcomes that matter most to the communities we serve. Out customers identified the following priority areas:

We will use these priorities to help design our Regulatory Proposal and the investment decisions we make.

Learn more about our customer priorities and engagement findings.