Electrical Contractors
- Proactive discussions, engagement and insights from Electrical Contractors;
- Critical information updates; and
- Other useful and relevant information.
If you need further information or support, please email techconnect@essentialenergy.com.au
- Proactive discussions, engagement and insights from Electrical Contractors;
- Critical information updates; and
- Other useful and relevant information.
If you need further information or support, please email techconnect@essentialenergy.com.au
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
General Enquiry added to Essential Connections Enquiry Channel
What is happening?
The Essential Connections enquiry channel has been updated to include the option ‘General Enquiry’. A general enquiry can be independent or linked to an existing case. To raise an enquiry, you can either be a registered user or a guest.
This option has been created to assist you with minor questions, when you don’t know who to reach out to or what process to follow. The majority of general enquiries will not incur a fee however those that require technical assessment will.
We will continue to develop the general enquiry channel over time to improve your experience.
Types of Enquiries
To help us to assist you and ensure your enquiry gets to the correct team, please select the correction option from the below enquiry listing:
- General Enquiry: What's on your mind today? Ask away.
- Solar enquiries: for solar energy connections including installations and upgrades.
- Pioneer scheme: for questions about pioneer scheme eligibility.
- Easement and land: for legal review, development applications and easement enquiries for conveyancing.
- Real estate development: for a notice of arrangement or enquiries about real estate.
- Network information: for information such as basic asset information (up to 5 assets) and power availability.
- Technical time with our experts: for technical enquiries such as site assessments and design analysis.
- Processed connection offer enquiries: for enquiries related to processed connection offers.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- Select the correct category for your enquiry through Essential Connections.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Slides from the Connections Forum – November 2025
What is happening?
The Essential Energy Connections virtual forum was held on 6 November 2025, click here to view the supporting slide deck.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Reminder: Essential Connections information session
What is happening?
Essential Energy will be hosting an opt-in support session for Level 2 ASPs and Electrical Contractors with questions relating to the Essential Connections Portal. The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
The opt-in support session will be held on Tuesday 11 November at 8 am to 9 am - please click here to register.
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Essential Connections information session
What is happening?
Essential Energy will be hosting an opt-in support session for Level 2 ASPs and Electrical Contractors with questions relating to the Essential Connections Portal. The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
The opt-in support session will be held on Tuesday 11 November at 8 am to 9 am - please click here to register.
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Slides from the Essential Connections Information Session – October 2025
What is happening?
The Essential Connection Information Session with Level 2 ASPs and Electrical Contractors was held on 14 October 2025. To view the slide deck, click here and the recording click here.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Register for Essential Energy’s Virtual Connections forum to be held 6 November 2025
What is happening?
Essential Energy’s Biannual Connections forum will be held on Thursday 6 November 2025 via Microsoft Teams. In this round, we’ll be covering a range of topics including:
- Safety
- Network defects
-
Underground standards
- Cable joint quality of workmanship
- CEOM7098 Underground Design Manual Update
-
Public light products
- Supply issues and alternatives on the Approved Materials List
- Introducing smart lighting products
- Changes to the Contestable Network Solutions team
- Update on Crown Lands
- Underground Design in NEARA
- Update on Level 3 Authorisation agreement
- Update from the Department of Climate Change, Energy, the Environment and Water
- Ask us anything Q&A session.
We encourage you to participate in this forum. You’ll have the opportunity to discuss our plans and initiatives, and to ask questions or raise issues with Essential Energy team members This includes time allocated for you to ask us anything.
To help us better respond to your questions on the day, please email aspinfo@essentialenergy.com.au with the topics or issues you would like addressed.
Note: this is a live session, and a recording will not be shared.
Registration
The forum will be held on Thursday 6 November 2025 from 10.00am to 1.00 pm – please click here to register.
What do you need to do?
- Click on register to reserve your spot.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Christmas and New Year Planned Outages and Contestable Works 2025/26
What is Happening?
To minimise disruption to customers during the Christmas / New Year period, we’ll cease scheduling planned outages with a customer impact from 19 December 2025 until 4 January 2026.
Our Contestable Works office will also be closed from 19 December 2025, with business resuming as normal from 5 January 2026. During this period, minimal Essential Connections Portal cases/enquires/emails/documentation or Asset Labels will be processed.
What do you need to do?
- Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Essential Connections information session
What is happening?
Essential Energy will be hosting an opt-in support session for Level 2 ASPs and Electrical Contractors with questions relating to the Essential Connections Portal. The session will run for 1 hour – please drop in anytime, you can ask a quick question or stay as long as you choose.
The opt-in support session will be held on Tuesday 14 October at 8 am to 9 am - please click here to register.
What do you need to do?
- Ensure you are registered to attend the support sessions.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Commercial Services Team Meetings September - Network Assurance Facilitators (NAFs) and TechConnect unavailable
What's happening?
Essential Energy wishes to inform all ASPs that the Commercial Services Team will have periods of limited availability from Monday, 22 September 2025, through Friday, 26 September 2025, due to scheduled travel commitments. As a result, there may be delays in responses from both the Network Assurance Team and the TechConnect Team during this period.
Please be assured that this will not affect any planned outages. We appreciate your understanding and patience as our teams collaborate to further enhance service delivery for our ASPs and customers.
What do you need to do?
Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
NSW Emergency Backstop Project Update from Department of Climate Change, Energy, the Environment and Water of Australia (DCCEWW)
What is happening?
In February, the NSW Government advised solar energy businesses that it was developing a Consumer Energy Resources (CER) Installer Portal, which will support the Emergency Backstop Mechanism in NSW by making it easier for installers to comply with new obligations.
Solar businesses and industry associations have asked the NSW Government and NSW DNSPs (Ausgrid, Endeavour Energy and Essential Energy) to ensure that industry advice has been considered when developing the NSW CER Installer Portal.
You can Click here to find updates on:
- industry engagement during portal development
- current project status, and
- a program of support and training we’re developing to help you prepare for these changes.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- Find additional details regarding the Emergency Backstop Mechanism and the CER Install Portal on the DCCEWW website
- View this communication via Essential Engagement.
Further Information
If you need further information, please email future.networks@essentialenergy.com.au.
