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What to do with your digital ID when you move to a different mobile phone

What is happening?

In September 2023 Accredited Service Providers (ASPs) started to transition from physical identification cards to Digital IDs. This communication is to provide clarification on what to do when you change mobile phones.

The Digital ID will not move across to a different mobile phone and your ID credentials will need to be re-issued for the new phone. To action this, please email Essential Energy security, to let them know you are changing devices and ask for your credentials to be re-issued. Once you receive the new credentials please follow the original instructions.

What do you need to do?

  1. Communicate this information to relevant members of your organisation.
  2. Contact Essential Energy security,, when you change mobile phones.

Further Information

If you need further information, please email Essential Energy Security at

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