Updated Contestable Network Solutions team member contacts

Updates to our Contestable Network Solutions leadership team:

Tom Bollard is our Contestable Design Manager. His Contestable Design team continues to support all Design Information Application, Design Submission and Notice of Arrangement Cases.

Daniel Welsh is our Contestable Planning and Assessment Manager. His Contestable Planning and Assessment team supports all Connection Applications, Connection Enquiries and detailed planning technical assessments.

Glenn Leman is our Connection Experience Manager. His Connection Experience team is a point of contact for connecting customers and help to ensure they have all the information they need to navigate the connections process.

Click on our support page for contact details.

Escalation process

As a reminder, if you are facing challenges with your connection project, please ensure you follow the following approach.

1. Contact your Design and Certification Officer with the initial request for help.
2. The Design and Certification Officers will brief their Team Leader who will attempt to resolve the matter.
3. If needed, the Team Leader will raise it with the Contestable Design Manager, who will seek to determine a path forward that is acceptable to all parties.
4. If your customer wishes to speak to somebody at Essential Energy to understand any requirements for a project, please advise the Certification Officer, who will ask the Connection Experience team to help co-ordinate a meeting.

What do you need to do?

1. Review the above and ensure you update your contacts in email and phone.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email techconnect@essentialenergy.com.au.