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Essential Connections and Youreka will be unavailable
What is happening?
As communicated on 16 July 2026 Essential Energy is updating its two-factor authentication (2FA) system, transitioning from Okta to Microsoft Authenticator.
To enable this change, Essential Connections will be unavailable from 5.00pm Thursday 30 July 2026, through to Monday 3 August 2026. A follow up communication will be issued once the change has been successfully implemented and Essential Connections is available again.
Accredited Service Providers and/or Electrical Contractors will have received an email from techconnect@essentialenergy.com.au inviting you to set up your account, please follow the instructions. If you have not received an email inviting you to set up and are an Accredited Service Provider and/or Electrical Contractor and require access please contact techconnect@essentialenergy.com.au.
This change will impact how you securely verify your identity when accessing Essential Connections and Youreka.
What do you need to do?
- Do not try to sign into Essential Connections and Youreka during period the systems are unavailable.
- Look out for the communication advising the systems are available again.
- Be ready to use Microsoft Authenticator when you next sign-in.
- The instructions are available on the Essential Connections Support Page.
- Communicate this information to relevant members of your organisation.
Further Information
If you need further information, please email techconnect@essentialenergy.com.au.
