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Reminder - Changes to some Ancillary Network Services (ANS) charges

What is Happening?

As previously communicated, Essential Energy will apply changes to some Ancillary Network Services (ANS) charges, effective from 30 September 2021. Changes include:

  • applying 2019-2024 Australian Energy Regulator (AER) approved charges for Ancillary Network Services (ANS) which are not currently charged for. The first charge will recover the costs we incur to inspect work by an electrical contractor that requires submission of a Certificate of Compliance for Electrical Work (CCEW) to Essential Energy
  • switching to a new secure online Payment Gateway (managed by the ANZ bank) to collect ANS charges via credit card payment
  • transitioning some high-volume and low value ANS charges to upfront payment. The first charges to transition are the Certificate of Compliance for Electrical Work (CCEW) Inspections, Re-Inspection of Electrical Work and Notice of Service Work (NOSW). Charges will apply at the time the CCEW or NOSW is submitted via Secure Web Forms (SWF). Other charges will transition to upfront payment over time.

Summary of changes

Ancillary Network Service Amount Applied from 30 September 2021
13.8 Inspection Customer Installation $55.68 (per CCEW) Yes
13.4 Re-inspection Customer Installation $185.95 per hour (per re-inspection CCEW) Already Applied

13.2 Inspection of service work (Level 2 ASP)

A Grade - $46.49 (per NOSW)

B Grade - $78.10 (per NOSW)

C Grade - $223.14 (per NOSW) 		Already Applied

*All Rates in the above table are exclusive of GST

The above table of Ancillary Network Service and Amounts are as per the Price Schedule for Price Schedule for Ancillary Network Services 1 July 2021. These three Network Service changes will move to upfront payment via the secure online payment gateway.

“User Pays” Principle

These fees cover the costs of services that we already provide and are expected to charge for under our agreement with the Australian Energy Regulator (AER).

Under the Regulatory Framework, we need to recover those costs from the specific customers requiring the service.

As a State Owned Corporation, and in accordance with our regulatory obligations, this system is the fairest way of ensuring the costs are borne by those who require the service and supports Essential Energy’s continued focus on efficient and sustainable business practices that deliver downward pressure on power prices for all our customers into the future.

Better Customer Experience

By transitioning to upfront payments and switching to a new online payment gateway, we will improve your overall customer experience with Essential Energy:

  • You will receive instant confirmation when the payment is successful.
  • You will have the option to download or email tax receipts at the time of payment instead of having to wait for an invoice to be mailed.
  • All payments are made in ANZ bank environment and no credit card details are kept or managed by Essential Energy. The ANZ environment meets the stringent regulatory requirements of financial institutions in Australia.

What do you need to do?

  1. Accredited Service Providers, Authorised Persons and Electrical Contractors should consider pricing changes when preparing quotations for customers regarding future work.
  2. Read the Frequently Asked Questions located on Essential Engagement.
  3. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au