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Defecting Frequency Injection Relays (FIR's)

What is happening?

It has been identified where Accredited Service Providers (ASP’s) are submitting a Notice of Service Work (NOSW’s) stating they have installed a Frequency Injection Relay (FIR) and that it needs to be programmed. A Work Instruction (WI) is then generated instructing the local depot to complete the programming. On attending the job, they are finding the FIR and/or Meter has not been installed therefore the programming cannot be completed.

Action:

  • Where a NOSW is received by Essential Energy, advising a FIR has been installed and requires programming, upon a site visit if it is identified that the Meter or FIR is not installed a defect letter will be generated against the defect.
  • ASP’s are reminded to not submit NOSW’s if the work has not been performed.

Impact:

  • Controlled load tariffs that have been applied incorrectly to a site without an external FIR fitted will be altered to a non-controlled load tariff. This will have a downstream effect on the customer with respect to invoicing & monetary amounts as the NMI is not eligible to receive controlled load rates.

What do you need to do?

  1. Communicate this information to relevant members of your organisation
Further Information

If you need further information, please email aspinfo@essentialenergy.com.au