Billing Process & Enquires Update

Billing Process and Enquiries

Further to the communication sent out on 20 February 2018, please be advised that invoicing for:
1. approved Basic Connection Applications (backdated to 1 July 2017)
2. approved Standard Connection Applications (backdated to 1 December 2017)
3. completed NOSWs (backdated to 1 December 2017)

Will recommence from the week starting 12th March 2018.

The mailing of invoices for the Basic Connection Offers will be undertaken in a phased manner which will be concluded by mid-April 2018. At this point the distribution of invoices for these fee types will be up to date.

Standard Connection Offers will be sent for December and January in the week commencing 12 March 2018. NOSW Fees for December, January and February will be sent out week commencing 19 March 2018.

Please note: to minimise the impact on you Essential Energy has adjusted due by dates to the maximum allowable timeframe.

If you have any billing enquiries, a dedicated response team is available by emailing connection.enquiries@essentialenergy.com.au - this is your best single point of contact for all connection and billing related enquiries. We aim to respond to email enquiries within 24 hours.

Alternatively, you can call 13 23 91 and select option #2 from the menu.