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Basic Connections - Essential Connections - information and help

Please note: ESSENTIAL CONNECTIONS – SYSTEM OUTAGES

In preparation for basic connections coming into Essential Connections from 19 June 2023, there will be the following system outages:

5 pm Thursday 15 June 2023 to 7am Friday 16 June 2023.
5 pm Friday 16 June 2023 to 7am Monday 19 June 2023.

Essential Connections will not be available during these outage times.

Basic connections is coming into Essential Connections from 19 June 2023.

Basic Connections video guides.

Video guides for all key basic connections activities in Essential Connections are below. Next week, we will publish the step-by-step guides.

I need to ...	Help available	Help link
Get started using Essential Connections. Submit a form. Pay an invoice. Find cases. Complete actions.	Basic Navigation of Essential Connections video 4:14 mins	Essential Connections for L2 ASP and EC Works Video
Submit a Protection Settings Request for a Switchboard >100amps.	Protection Settings Request for Switchboard >100amps 3:31 mins	Protection Settings Request for Switchboard Video
Submit a Switchboard Review Request. (After Protection Settings provided).	Switchboard Compliance Review 3:37 mins	Switchboard Compliance Review Request Video
Submit a basic Non-Standard Approval request.	Basic Non-Standard Approvals 3:05 mins	Basic Non-Standard Approval Video
Submit an Intent to Connect (done after Connection Application, before installation/ works are done).	Intent to Connect (ITC) 5:50mins	Intent to Connect Video
Submit a NOSW. With Connection Offer. Without Connection Offer.	NOSW 4:34 mins 6:12 mins	NOSW with Connection Offer (with ITC) Video
Submit a CCEW With Connection Offer (and Intent to Connect). Without Connection Offer.	CCEW 4:19 mins 5:56 mins	CCEW with Connection Offer (with ITC) Video CCEW without Connection Offer (no ITC) Video
Rectify a defect and enter details in Essential Connections.	Rectify a Defect 5:04 mins	Rectifying a Defect Video
Submit a CCEW or NOSW for a safety defect I have rectified.	Safety Defects CCEW: 5:38 mins NOSW: 5:50 mins	CCEW for Safety Defect Rectification Video NOSW for Safety Defect Rectification Video

Information & help zoom sessions.

Scheduled information and help zoom sessions are below. You can register to join any session. Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).

Monday	Tuesday	Wednesday	Thursday	Friday
12 June	13 June	14 June	15 June	16 June
		12 noon: 45 mins Register Here	*7.30am: 45 mins Register Here 5.00pm*: 45 mins Register Here	*7.30am*: 45 mins Register Here
19 June - *Go Live*	20 June	21 June	22 June	23 June
*12 noon: 45 mins Register Here 5.00pm*: 45 mins Register Here	*7.30am: 45 mins Register Here 5.00pm*: 45 mins Register Here	*12 noon: 45 mins Register Here 5.00pm*: 45 mins Register Here	*7.30am: 45 mins Register Here 12 noon*: 45 mins Register Here	*12 noon*: 45 mins Register Here
26 June	27 June	28 June	29 June	30 June
We will schedule these and share the details soon.
3 July	4 July	5 July	6 July	7 July
We will schedule these and share the details soon.

More help options:

Essential Energy Contact Centre Call 13 23 91 (General Enquiries).
Contact aspinfo@essentialenergy.com.au.

What do you need to do?

Please watch the video guides.
Ensure you are registered to use Essential Connections Registration.
Communicate this information to relevant members of your organisation.
View this and past communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.