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Update for Level 1 ASPs: Please ensure you are using the latest version of the Youreka Mobile app

What is happening?

The Youreka Mobile app has been updated to version 6.0.3. This should fix the “Expired Token” error that users have been receiving.

To ensure you’re using the latest version, please go to your Apple App Store or Android Google Play and search ‘Youreka’ to check if a manual update is required.

Please note: Depending on your device settings, your apps may update automatically, and no manual update will be required.  

What do you need to do?

  1. Communicate this information to relevant members of your organisation.
  2. Ensure you are using the latest version of the Youreka Mobile app on your mobile device.
  3. View this communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.