Update: Essential Energy’s Digital Identification is now live for ASPs

What is happening?

On the 5 September 2023 Essential Energy communicated that we would be transitioning from physical identification cards to a fully Digital ID solution.

We are now communicating to you to announce the solution will be implemented and going live on the 4 October 2023 from 10am.

The Digital ID solution will enable individuals to authenticate their identity online without the time and effort required to physically collect, handle, and store important documents. Once verified, this will allow Essential Energy to issue individual Digital ID’s more efficiently and securely.

The solution is a 3-part application:

1. IdentityONE – solution for issuing digital IDs.
2. CaptureME – integrates with IdentityONE where users will upload their photo id and verification documents.
3. IDmobile – installed on your smartphone, providing a digital version of your traditional card.

What to except

• From 4 October 2023, Essential Energy will issue individuals with a One Time Password and instructions to self-enrol in in the Digital ID using CaptureMe. The email will be sent from: idmodle.support@uniocard.com.au. As of Monday 9th October they will start coming from captureme@essentialenergy.com.au.
• On receipt, individuals are to follow the instructions on how to upload individual identification and photo and submit the request.
• Essential Energy will action the request and issue an email with instructions on how to install IDmobile App and the Digital ID.
• Individuals will need to download ID mobile app onto their device and access their digital credentials.
• Once you have your Digital ID, existing physical cards are to be returned to Essential Energy Security, PO Box 5730, PORT MACQUARIE NSW 2444 for secure destruction.

We understand that transitioning to the new system will require adjustments and we appreciate your support and cooperation during this process. We believe the new solution will significantly enhance Essential Energy’s ability to manage authorisation when working on or near Essential Energy's network.

Privacy

• Essential Energy is mandated to meet strict compliance requirements to protect users’ privacy and security, and control against fraud.
• All information and data collected by Essential Energy is classified as ‘Protected Data’. All protected data will be stored on IT infrastructure that is physically located in Australia. The data is only accessible from within Australia, by authorised personnel, and will not be exported outside Australia. The Digital ID solution meets Australian legislation requirements for data storage and Essential Energy own the IdentityONE Server. Users' personal information is not held by identityONE.
• Once verified, all identity documents are disposed of securely by Essential Energy and in accordance with Privacy and Personal Information Protection Act 1998.
• For more information, refer to the Essential Energy Privacy Policy.

What do you need to do?

1. Expect an email from idmodle.support@uniocard.com.au. As of Monday 9 October they will start coming from captureme@essentialenergy.com.au.
2. A ‘How to guide’, Digital Identification User Guide is available to assist you with transitioning to the new way of doing business.
3. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email Essential Energy Security at eesecurity@essentialenergy.com.au.