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QR2iD Applications issue and solution

What in the communications?

Following reported issues with the QR2id App functionality, Essential Energy has made enquiries with the Application Developer. We are now aware of an issue affecting Apple iDevices and all apps requiring photo library access.

Solution:

  1. Go to Settings on your iDevice > Screen Time > Content & Privacy Restrictions > Photos > Allow Changes
  2. Then delete and reinstall the apps you want to give full access to your camera roll. This should prompt a request to enable photo and camera access.

For additional assistance, users should call 07 3380 4600 or email support@qr2id.com.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email support@qr2id.com.