New Connections for Bushfire Affected Customers

When you have a bushfire affected customer who needs to be connected to the Essential Energy Network you will need to fill in a new connection application in all cases where rebuilding is required.

The connection application should be submitted with the NMI attached to the site prior to the fires – regardless of the current status of the NMI – if the customer can’t locate their bill they can contact Essential Energy’s contact centre on 13 23 91 or their retailer will be able to help.

If the NMI has been made Extinct, then Essential Energy will contact the ASP or customer to advise they will need to establish an account with a Retailer and a new NMI will be required.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au