Limitation of order taking by our Warehouses due to Corona Virus (COVID-19)

The situation with Coronavirus (COVID-19) is an unprecedented global and national health crisis.

As mentioned previously, Essential Energy has enacted its Pandemic Management Plan and established a Pandemic Preparedness Team (PPT) to proactively manage our organisational response.

To assist Essential Energy’s response to the COVID-19 crisis we have developed critical controls to minimise the risk of exposure to COVID-19 when interacting with third party associates in warehouse and store locations.

During the COVID-19 pandemic, the necessary controls put in place may limit Essential Energys warehouses’ ability to provide sales service to Accredited Service Providers. This will present the following constraints on the sales process:

• Order Processing: please provide the outage date when placing orders for Planned Outages which are deemed High Priority – a member of our External Sales team will contact you to discuss restrictions prior to processing the order.
• Cancelled Orders: if an outage is cancelled you will be unable to return products to Essential Energy’s warehouses.
• Quotes: will be processed as normal, lead time may not be available for items not in stock, this will depend on the supplier and the precautions they have in place for supplying of items. We can’t guarantee the shipments from our suppliers.
• Direct Delivery Orders/ Drop Ship Orders: will be placed on supplier’s, with the delivery date confirmed when the order is acknowledged by the supplier. This will depend on the supplier and the precautions they have in place for supplying of items under COVID-19.
• Pick-up from Warehouse Locations: protocol must be followed strictly - saved under documents on Essential Engagement.

Due of the constraints above we encourage our ASP Partners to engage their upstream suppliers directly for material orders.

If you require any further information or assistance, please email external.sales@essentialenergy.com.au.