Essential Energy is moving to Digital Identifications (Digital ID)

What is Happening?

At Essential Energy, we look after the poles and wires that deliver electricity to 95 per cent of New South Wales and parts of southern Queensland. The electricity we deliver powers essential services such as hospitals and schools as well as the homes, businesses and services that form your community.

It is no surprise that in today’s environment, security is one of the major challenges faced by every organisation and community. At Essential Energy, we are enhancing our personnel, cyber and physical security by transitioning to Digital IDs.

The transition from physical identification and authorisation cards to a fully Digital ID solution is similar to the way NSW Government digital driver licences are issued.

Essential Energy Digital ID will enable an individual to authenticate their identity online without the time and effort required in physically collecting, handling, and storing your important documents. Once verified, this will allow Essential Energy to issue an individual a Digital ID and network authorisation more efficiently and securely.

Digital ID’s will provide positive benefits including:

• Simplify the way ‘Authorised Service Providers’ cards are issued by creating a unique and secure Digital ID credential that is downloaded to your mobile device.
• Digital IDs which can be used in real world environments wherever physical IDs are required, ensuring information is stored in a secure environment instead of on a physical card.
• Updates in real time. Individuals will not need to wait for a physical authorisation card to be issued - either at the initial application, to replace a lost card, or when there is a change in your details. This will make the process simpler, safer, and more secure.
• Digital ID will work and can be viewed even when there is no phone data coverage available.
• As opposed to a physical card, you can manage the security and access to your Digital ID by changing your PIN or password and enabling Face ID if your smart device has this feature.

What do you need to know?

Effective 30 September 2023, the process for individuals who require a ‘Authorised Service Providers card’ will be modified to enhance security and streamline processes.

The solution is compatible with all smartphone devices (iPhone, Android and HHU devices). Essential Energy is mandated to meet strict compliance requirements to protect users’ privacy and security, and control against fraud. For more information, refer to the Essential Energy Privacy Policy.

The solution is a 3 part application:

1. IdentityONE – solution for issuing digital IDs.
2. CaptureME – integrates with IdentityONE where users will upload their photo id and verification documents.
3. IDmobile – installed on your smartphone, providing a digital version of your traditional card.

Individuals will need to supply their personal email address, mobile number, and upload their proof of ID information (identification photo and verification document) via the online application CaptureME.

Next Steps:

Essential Energy will provide more information including training materials, FAQs, and user guides closer to go live date.

We kindly request you notify your contractors, employees and individuals contracted to do work on behalf of Essential Energy of this upcoming change.

We greatly appreciate your understanding and cooperation during this transition. Thank you for your ongoing support in ensuring a reliable network for our customers and local communities.

What do you need to do?

1. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.