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Essential Connections Update 7th March 2023.

Changes to the Low Voltage Connections External User Guide.

We have made a change to the structure of the external user guide for low voltage connections. The enquiry, application and design processes were all contained within one large guide.

However, based on your feedback, we have now split these guides to provide a process focus so that customers can find the process specific information they are after rather than having to go through a large guide. We have also created a number of videos for the design related processes and linked them to the new guides. All guides can be found on the support page on our website:Essential Connections Support.

The new guides are:

  • Connection Enquiry.
  • Connection Application.
  • Design Information Application – with videos for the DIA process, how to collaborate with the design team and what to do when a case is moved to Pending Requestor.
  • Design Certification - with videos for the design certification process and recertification process, how to collaborate with the design team and what to do when a case is moved to Pending Requestor.
  • Non-Standard Approvals.
  • Easements.
  • Asset Labels.

Essential Connections Invoice Reference Number (EEI-xxxxxxxxxxxxxx).

Customers that are paying for an invoice out of Essential Connections have experienced an issue with not having the ability to copy and paste the invoice reference number from the body of the email. As a result, we have now amended the automated email that goes out with the invoice to include the EEI reference number which can be copied and pasted into the portal.

Searching for an ECN Number when you are not the owner of the application case.

Earlier this year several customers that were not the owner of the application case, when they tried to search in Essential Connections using the ECN nothing was returned in the search. We have made an update to the system that now resolves this issue, and anyone can search using the ECN number (note, the search will only return cases that your business owns under that ECN).

What do you need to do?

  1. Communicate this information to relevant members of your organisation.
  2. View this communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.