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Connection Application Delays

What is Happening?

Unfortunately, system issues with submission of connection applications and enquiries in the new Essential Connections Portal have resulted in delays in processing applications.

At the moment, the average time to process an application is approximately 15 to 20 days.

We apologise and ask for your patience as we put plans in place to resolve system issues and onboard additional staff to reduce the backlog and process your requests within our standard target of 10 days.

To assist in getting an application completed, please ensure you have filled out the application accurately and all required documents are uploaded.

What do you need to do?

  1. Make sure your application is filled in with acturate information and you have attached all the required documents
  2. Communicate this information to relevant members of your organisation and your clients.
  3. View this communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.