Changes to Essential Energy’s Privacy Policy now allow sharing of customer information

What is happening?

We’ve updated our Privacy Policy to allow customer information to be shared with ASPs and other external parties without the need for prior customer approval.

What are the benefits?

ASPs can consult directly with impacted customers in their early planning stages for work and associated outages including generator request, to pro-actively address any concerns or potential issues.

How can I obtain customer information?

• Requests for information should be submitted on your behalf either by:
  • the Essential Energy employee managing your outage request, or
  • the Network Assurance Facilitator you’re working with.
• Please ensure your request includes all ASP or other third-party contact details, including name, email address, contact phone number, business name and relevant Network Access Request (NAR) or work details.
• We’ll send the requested customer information via email.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please visit Essential Energy’s website: https://engage.essentialenergy.com.au/privacy, or email aspinfo@essentialenergy.com.au.