Electrical Contractors
- Proactive discussions, engagement and insights from Electrical Contractors;
- Critical information updates; and
- Other useful and relevant information.
If you need further information or support, please email aspinfo@essentialenergy.com.au
- Proactive discussions, engagement and insights from Electrical Contractors;
- Critical information updates; and
- Other useful and relevant information.
If you need further information or support, please email aspinfo@essentialenergy.com.au
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic connections – Update for Admins
We’ve changed Intent to Connect functionality and created a guide with tips to help you (Admins) support your businesses.
Admins can now submit Intent to Connects for works their company is undertaking.
Please note: The Intent to Connect for works that will be done by someone not listed as part of your company will need to be submitted by that person. Please provide them with the ECN and Application case number.
We’ve developed a guide for Admins/Support staff focusing on basic connections forms and activities which is available on our website (Essential Connections - Basic Connections Quick guide for Admins and Support staff).
It includes:
- What forms Admins can submit?
- How to register as an Admin in the Essential Connections portal
- What’s the best way to see your company’s cases
- Useful statuses to know
- Paying fees/ invoices.
We trust this is helpful.
Don’t forget - these help options are always available for you:
- Essential Energy Contact Centre Call 13 23 91 (General Enquiries)
- Contact aspinfo@essentialenergy.com.au.
What do you need to do?
- Communicate this information to relevant members of your organisation.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic connections information sessions and help channels; NOA update.
Basic connections information and help sessions are ending soon.
This week’s information & help zoom sessions are below. Sessions are 45 mins long – but you can just ask a quick question/ stay as long as you choose.
Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).
Tuesday
Wednesday
Thursday
25 July
26 July
27 July
12 noon
12 noon
12 noon
If demand for the sessions continues, we’ll keep these sessions going a bit longer.All Notice of Arrangement (NOA) applications can now be made in Essential Connections.
If you are applying for a NOA where the development is part of a contestable works project, you can request this via our Essential Connections portal as a registered user in 2 ways:
- Click on the 'Manage My Standard Connection Projects (L3 and L1 ASP works)' button on your homepage and then click the 'Request Notice of Arrangement' button.
- Your Level 1 ASP can request a NoA by clicking on the ‘Request Notice of Arrangement’ button within their construction case.
All other NOAs: You will need to submit a Connection Application: Subdivision – Residential and Commercial via the Essential Connections portal making sure you select ‘Yes’ to the question ‘Requesting Notice of Arrangement’.
More information about NOA and guides to show you what to do Click Here.
Basic Connections video guides and step-by-step guides.
Links to Video guides and step-by-step guides for all key basic connections activities in Essential Connections are below.
I need to ...
Help available
Help link
- Get started using Essential Connections.
- Submit a form.
- Pay an invoice.
- Find cases.
- Complete actions.
Basic Navigation of Essential Connections video
4:14 mins
- Submit a Protection Settings Request for a Switchboard >100amps.
Protection Settings Request for Switchboard >100amps
3:31 mins
- Submit a Switchboard Review Request. (After Protection Settings provided).
Switchboard Compliance Review
3:37 mins
- Submit a basic Non-Standard Approval request.
Basic Non-Standard Approvals
3:05 mins
- Submit an Intent to Connect (done after Connection Application, before installation/ works are done).
Intent to Connect (ITC)
5:50mins
- Submit a NOSW.
- With Connection Offer.
- Without Connection Offer.
NOSW
- 4:34 mins
- 6:12 mins
- Submit a CCEW
- With Connection Offer (and Intent to Connect).
- Without Connection Offer.
CCEW
- 4:19 mins
- 5:56 mins
- Rectify a defect and enter details in Essential Connections.
Rectify a Defect
5:04 mins
- Submit a CCEW or NOSW for a safety defect I have rectified.
Safety Defects
CCEW: 5:38 mins
NOSW: 5:50 mins
More help options:
- Essential Energy Contact Centre Call 13 23 91 (General Enquiries).
- Contact aspinfo@essentialenergy.com.au.
What do you need to do?
- Please use the self-help materials.
- Ensure you are registered to use Essential Connections Registration.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic connections information sessions and help available.
Basic Connections Information sessions and help available:
We’re working to improve Essential Connections for you.
- We have added a ‘Submit Intent to Connect’ button to completed Application Cases to make this even faster. The button is underneath the Application Case details.
- Click the button to launch the Intent to Connect form.
- You will not need to enter the ECN or Application case number when you launch an ITC from the Application case.
Coming soon: We are changing permissions to allow company admins to submit Intents to Connect (ITCs) for work completed by their company.
This week’s information & help zoom sessions.
Scheduled information and help zoom sessions are below. You can register to join any session. Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).
Tuesday
Wednesday
Thursday
Friday
11 July
12 July
13 July
14 July
12 noon
5.00pm
12 noon
12 noon
5.00 pm
Basic Connections video guides and step-by-step guides.Links to Video guides and step-by-step guides for all key basic connections activities in Essential Connections are below.
I need to ...
Help available
Help link
- Get started using Essential Connections.
- Submit a form.
- Pay an invoice.
- Find cases.
- Complete actions.
Basic Navigation of Essential Connections video
4:14 mins
- Submit a Protection Settings Request for a Switchboard >100amps.
Protection Settings Request for Switchboard >100amps
3:31 mins
- Submit a Switchboard Review Request. (After Protection Settings provided).
Switchboard Compliance Review
3:37 mins
- Submit a basic Non-Standard Approval request.
Basic Non-Standard Approvals
3:05 mins
- Submit an Intent to Connect (done after Connection Application, before installation/ works are done).
Intent to Connect (ITC)
5:50mins
- Submit a NOSW.
- With Connection Offer.
- Without Connection Offer.
NOSW
- 4:34 mins
- 6:12 mins
- Submit a CCEW
- With Connection Offer (and Intent to Connect).
- Without Connection Offer.
CCEW
- 4:19 mins
- 5:56 mins
- Rectify a defect and enter details in Essential Connections.
Rectify a Defect
5:04 mins
- Submit a CCEW or NOSW for a safety defect I have rectified.
Safety Defects
CCEW: 5:38 mins
NOSW: 5:50 mins
More help options:
- Essential Energy Contact Centre Call 13 23 91 (General Enquiries).
- Contact aspinfo@essentialenergy.com.au.
What do you need to do?
- Please use the self-help materials.
- Ensure you are registered to use Essential Connections Registration.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic Connections is live! Available help
Basic Connections is now live in Essential Connections. Here's what's available to help you.
Basic Connections video guides and step-by-step guides.
Links to Video guides and step-by-step guides for all key basic connections activities in Essential Connections are below.
I need to ...
Help available
Help link
- Get started using Essential Connections.
- Submit a form.
- Pay an invoice.
- Find cases.
- Complete actions.
Basic Navigation of Essential Connections video
4:14 mins
- Submit a Protection Settings Request for a Switchboard >100amps.
Protection Settings Request for Switchboard >100amps
3:31 mins
- Submit a Switchboard Review Request. (After Protection Settings provided).
Switchboard Compliance Review
3:37 mins
- Submit a basic Non-Standard Approval request.
Basic Non-Standard Approvals
3:05 mins
- Submit an Intent to Connect (done after Connection Application, before installation/ works are done).
Intent to Connect (ITC)
5:50mins
- Submit a NOSW.
- With Connection Offer.
- Without Connection Offer.
NOSW
- 4:34 mins
- 6:12 mins
- Submit a CCEW
- With Connection Offer (and Intent to Connect).
- Without Connection Offer.
CCEW
- 4:19 mins
- 5:56 mins
- Rectify a defect and enter details in Essential Connections.
Rectify a Defect
5:04 mins
- Submit a CCEW or NOSW for a safety defect I have rectified.
Safety Defects
CCEW: 5:38 mins
NOSW: 5:50 mins
Information & help zoom sessions.Scheduled information and help zoom sessions are below. You can register to join any session. Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).
Monday
Tuesday
Wednesday
Thursday
Friday
12 June
13 June
14 June
15 June
16 June
12 noon: 45 mins
7.30am: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
19 June - Go Live
20 June
21 June
22 June
23 June
12 noon: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
5.00pm: 45 mins
12 noon: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
12 noon: 45 mins
12 noon: 45 mins
26 June
27 June
28 June
29 June
30 June
We will schedule these and share the details soon.
3 July
4 July
5 July
6 July
7 July
We will schedule these and share the details soon.
More help options:
- Essential Energy Contact Centre Call 13 23 91 (General Enquiries).
- Contact aspinfo@essentialenergy.com.au.
What do you need to do?
- Please use the self-help materials.
- Ensure you are registered to use Essential Connections Registration.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
- Get started using Essential Connections.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Contestable Works Guidelines update – opt-in session
At our recent forums, you asked for a session on what is changing in version 9 of CEOP2015 – Contestable Works Guidelines, due to be published on 1 July 2023.
We’re offering an optional session on 22 June 2023 from 10.30am – 12.00 noon.
If you would like to attend, you can click below to register, enter your details and add the invitation to your calendar:
What do you need to do?
- Click on ‘Register now’ and add your details to attend the information session.
- Communicate this information to relevant members of your organisation.
- View this communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Essential Connections – System Outage & OKTA Update.
What is Happening?
In preparation for basic connections coming into Essential Connections from 19 June 2023, there will be the following system outages:
- 5 pm Thursday 15 June 2023 to 7am Friday 16 June 2023.
- 5 pm Friday 16 June 2023 to 7am Monday 19 June 2023.
Essential Connections will not be available during these outage times.
Good news!
- Essential Connections portal passwords will now last 1 year/ 365 days before needing to be changed.
- You will receive a reminder 5 days before your password expires.
- This change is effective immediately and the 365 days applies from your last password change.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- View this communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic Connections - Essential Connections - information and help
Please note: ESSENTIAL CONNECTIONS – SYSTEM OUTAGES
In preparation for basic connections coming into Essential Connections from 19 June 2023, there will be the following system outages:
- 5 pm Thursday 15 June 2023 to 7am Friday 16 June 2023.
- 5 pm Friday 16 June 2023 to 7am Monday 19 June 2023.
Essential Connections will not be available during these outage times.
Basic connections is coming into Essential Connections from 19 June 2023.
Basic Connections video guides.
Video guides for all key basic connections activities in Essential Connections are below. Next week, we will publish the step-by-step guides.
I need to ...
Help available
Help link
- Get started using Essential Connections.
- Submit a form.
- Pay an invoice.
- Find cases.
- Complete actions.
Basic Navigation of Essential Connections video
4:14 mins
- Submit a Protection Settings Request for a Switchboard >100amps.
Protection Settings Request for Switchboard >100amps
3:31 mins
- Submit a Switchboard Review Request. (After Protection Settings provided).
Switchboard Compliance Review
3:37 mins
- Submit a basic Non-Standard Approval request.
Basic Non-Standard Approvals
3:05 mins
Basic Non-Standard Approval Video
- Submit an Intent to Connect (done after Connection Application, before installation/ works are done).
Intent to Connect (ITC)
5:50mins
- Submit a NOSW.
- With Connection Offer.
- Without Connection Offer.
NOSW
- 4:34 mins
- 6:12 mins
- Submit a CCEW
- With Connection Offer (and Intent to Connect).
- Without Connection Offer.
CCEW
- 4:19 mins
- 5:56 mins
- Rectify a defect and enter details in Essential Connections.
Rectify a Defect
5:04 mins
- Submit a CCEW or NOSW for a safety defect I have rectified.
Safety Defects
CCEW: 5:38 mins
NOSW: 5:50 mins
CCEW for Safety Defect Rectification Video
NOSW for Safety Defect Rectification Video
Information & help zoom sessions.Scheduled information and help zoom sessions are below. You can register to join any session. Click the ‘Register here’ link for the session that suits you. Tip! Save into your calendar or note down the joining details (Meeting ID and passcode).
Monday
Tuesday
Wednesday
Thursday
Friday
12 June
13 June
14 June
15 June
16 June
12 noon: 45 mins
7.30am: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
19 June - Go Live
20 June
21 June
22 June
23 June
12 noon: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
5.00pm: 45 mins
12 noon: 45 mins
5.00pm: 45 mins
7.30am: 45 mins
12 noon: 45 mins
12 noon: 45 mins
26 June
27 June
28 June
29 June
30 June
We will schedule these and share the details soon.
3 July
4 July
5 July
6 July
7 July
We will schedule these and share the details soon.
More help options:
- Essential Energy Contact Centre Call 13 23 91 (General Enquiries).
- Contact aspinfo@essentialenergy.com.au.
What do you need to do?
- Please watch the video guides.
- Ensure you are registered to use Essential Connections Registration.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic Connections Headlines, getting help and payment options.
The go live date for basic connections coming into Essential Connections is 19 June 2023.
To encourage you to quickly switch across, there will be no fees for CCEWs and NOSWs submitted in Essential Connections from 19 June to 3 July. (Don’t forget, you need to submit the Intent to Connect first).
Secure Web Forms will be closed from 4 July for CCEW & NOSW submissions.
- Previous forms will still be accessible.
- Request for Service Work (ROSW) and Requisition for supply of Frequency Injection Relays (FIRs) will continue to be submitted through Secure Web Forms.
CCEWs and NOSWs will need to be submitted by the authorised/ licenced installer who tested the installation works.
You will need to be individually registered to use the portal.
- Please activate your account if you received a Welcome email from OKTA, Essential Energy’s security platform.
- Please go to Essential Connections Registration and register if you are a new user.
Intent to Connect is new. It’s the bridge between approved applications and service and/or electrical works. It will be submitted by the authorised Level 2 ASP or licenced Electrical Contractor doing the works.
Please note that customers will receive some notifications from now on so it will be important to enter customer details correctly.
Protection Settings Requests and Request for a Switchboard Review >100amps will be done in Essential Connections.
Non-standard approvals (where you seek to vary from our construction standards, the Australian / New Zealand wiring rules (AS/NZ 3000) and the NSW Service and Installation rules (SIRs)) will be submitted in Essential Connections. A fee, approved under the Regulatory Framework, will apply to non-standard approvals from 19 June 2023.
Need help? Here’s what’s available.
Self-help resources:
We will share all the links next week.
- Short videos for every activity/ form.
- Step-by-step guides.
Drop-in sessions.
We will hold information and help sessions from 13 June until late July, at 7:30am, 12 noon and 5pm. You can join a session and ask questions and get help. We will share the schedule for this next week.
Essential Energy Contact Centre.
- Call 13 23 91 (General Enquiries).
- Contact aspinfo@essentialenergy.com.au.
Payment options.
Fees are still required to be paid upfront but there are two options:
- The person submitting the CCEW and/ or NOSW can pay using a credit card at the time of submission.
- The person submitting the CCEW and/ or NOSW can exit the form once they reach the payment page and have the payment made by a company administration/office employee, or by an employee of a different business, using the payment reference number found on the invoice (beginning with ‘EEI-‘). The person paying the invoice does not need to be a registered user of Essential Connections to make this payment. The case will remain in a status of ‘Draft’ and is not considered submitted until payment is made. The invoice can be found within the relevant case. The process for making a payment using this method can be found at Essential Connections Support
What do you need to do?
- Re-read previous information to ensure you’re as ready as possible.
- Ensure you are registered to use Essential Connections Registration.
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Transition Arrangements for Notice of Arrangements (NoA)
The go live date for basic connections coming into Essential Connections Portal is 19 June, pending no technical challenges. Included in this Go Live is Notice of Arrangements.
What are you doing?
I need a Notice of Arrangement.
- If a standard construction project is not being managed via Essential Connections Portal, please submit the Notice of Arrangement (NoA) request via the contestable works mailbox: contestableworks@essentialenergy.com.au.
- For all other NoA requests please submit via the Essential Connections Portal.
-
Please keep an eye on information updates – we are planning to bring all NoA into Essential Connections Portal soon.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- View all communications via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
-
You cannot leave comment in this blogpost unless you are a part of the project panel.
Basic Connections go live is 19 June 2023 - Transition Arrangements for CCEWs & NOSWs.
Here’s our latest action and information update about basic connections coming into Essential Connections Portal.
The go live date for basic connections coming into Essential Connections Portal is 19 June 2023, pending no technical challenges.
Secure Web Forms (SWF) will remain open for Certificate Compliance Electrical Works (CCEW) and/or Notification of Service Work (NOSW) 19 June 2023 - 3 July 2023 following Go-Live to give you time to submit your ITC for works beyond the end of June 2023.
But please note: To encourage you to quickly switch across to Essential Connections, there will be no fees for CCEWs and NOSWs submitted in Essential Connections Portal for the first 2 weeks. (Don’t forget, you need to submit the ITC first if the works relate to an approved connection offer).
How you’ll transition these and other basic activities from Secure Web Forms (SWF) and emails into Essential Connections Portal is set out below.
If you are doing service or electrical works between 19 June 2023 and 3 July 2023.
Works where no connection offer required.
- Complete the works submit CCEW and/or NOSW in Essential Connections Portal, Select CCEW / NOSW for ‘works where no Connection Application Required’.
Connection offer received.
- Submit Intent To Connect (ITC) for all upcoming works in the Essential Connections Portal and submit CCEW and/or NOSW in the Essential Connections Portal. There will be no fees for CCEWs and NOSWs submitted in the Essential Connections from 19 June to 3 July.
- You will need the Application case number and Essential Connections Number (ECN) to submit the ITC.
- If you did not submit the application, please ask your customer for those details (Application case number and ECN).
- Alternatively, during the period of 19 June 2023 and 3 July 2023, you can still submit CCEW and/or NOSW in Secure Web Forms (SWF). Fees still apply.
From July 4, Secure Web Forms will be switched off for CCEWs and NOSWs.
Will be read-only for access to previous records. All CCEWs and NOSWs will need to be submitted in Essential Connections Portal from 4 July.
You will need to:
- Submit the Intent to Connect (ITC).
- Complete other pre-installation checks if required e.g., Protection Settings & Switchboard Review Requests (switchboards >100amps) Non-Standard Approval Request.
- Complete the works and submit CCEW and /or NOSW.
For defect rectification (including safety and private asset defects)
If your CCEW and / or NOSW was submitted in Secure Web Forms:
- During the period of 19 June 2023 and 3 July 2023 please re-submit CCEW/ NOSW in Secure Web Forms.
- After July 3, 2023, please complete and return paper copies to eir.info@essentialenergy.com.au. We will provide additional communications after Go-Live on 19 June 2023 on where to find a copy of the CCEW form to be completed.
If your CCEW and / or NOSW was submitted in Essential Connections Portal, please re-submit in Essential Connections Portal (select appropriate defect category).
NOTE:
For applications submitted in the old NECF portal (these projects have a 6-digit connection offer number as opposed to the ‘ECN-xxxxxx’ format connection offer in Essential Connections), please contact 13 23 91 and provide us the details of the NECF connection offer and we will advise you of your next steps.
What do you need to do?
- Communicate this information to relevant members of your organisation.
- View this and past communication via Essential Engagement.
Further Information
If you need further information, please email aspinfo@essentialenergy.com.au.
Who's Listening
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Phone 02 6933 5956 Email hamish.wheatley@essentialenergy.com.au