Electrical Contractors

Background

Essential Energy is making changes to the approval process for all single phase urban domestic embedded generation connection applications. These changes will improve compliance and turn-around times and, where certain criteria are met, eliminate the need to manually sign and return connection offers.

What is changing?

Under the NSW Service and Installation Rules (section 8.6.8 – maximum phase imbalance requirements), all single phase urban domestic embedded generation systems connected to a three-phase network must be export-limited to 5kW.

To comply with this requirement, from 1 March 2021 all connection applications received for single phase embedded generation systems greater than 5kW and equal to or less than 10kW in an urban domestic area will be expedited and a connection offer will be provided with a 5kW export limit condition.

What do you need to do?

If you are installing a single phase embedded generation system in an urban domestic location, please ensure that all details within the application are completed correctly, including the premises type in section 2.0. A single line diagram will still be required within the application documents, together with a voltage rise calculation for any urban systems greater than 5kW.

Ensure that the connection offer provided by Essential Energy is thoroughly reviewed, and any site-specific conditions or export limits are understood prior to commencing the installation.

If you are installing a three phase embedded generation system and would like an assessment completed for export availability above 5kW, please deselect the ‘request to expedite’ option in section 5.0 of the application form and the application will be reviewed by Essential Energy’s connections team.

Please communicate this information to relevant members of your organisation.

Questions and Answers

Q. What will happen if I forget to deselect the expedite button in section 5.0 of the application form for an urban domestic embedded generation site?

A. Your application will be processed and a 5kW export limit applied.

If your connection application is for a three phase embedded generation system and you would like an assessment completed for the export availability above 5kW, please resubmit the application and deselect the expedite option in section 5.0. The application will be reviewed by Essential Energy’s connections team.

Q. Will I receive a greater export capability if a premises is converted to three phase?

A. Three phase embedded generation systems will be reviewed by Essential Energy against the existing distribution network capacity. If an export greater than 5kW can be accommodated without distribution network augmentation, details will be provided in the connection offer. In some cases, 5kW is the maximum export available at premises regardless of the number of phases specified. A connection application must be submitted to initiate the review process.

Q. How can I confirm if a customer’s premises is urban or rural?

A. Land zoning information can be confirmed using the NSW planning portal by click on the link https://www.planningportal.nsw.gov.au/spatialviewer/#/find-a-property/address.

Q. I have received a connection offer with a 5kW export limitation. What does this mean?

A. The total solar export for this premises, including all combined connected solar systems must be export limited to 5 kW. If a connection offer relates to a three-phase system, 5kW is the total export at site balanced across 3 phases (e.g. 1.67kW per phase).

Q. What if I am installing a single phase embedded generation system greater than 5kW and equal to or less than 10kW system within an urban domestic embedded network (e.g. townhouse complex, lifestyle village)?

A. The application must include details of all the embedded generating systems within the embedded network connected to the same low voltage connection point, and the voltage rise calculations with all generating systems. The application will be reviewed by Essential Energy’s connection team, with consideration given to all existing and proposed generation at the connection point.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au

What is Happening?

To minimise the disruption to customers during the Christmas / New Year period, no planned interruptions with a customer impact will be scheduled from 19 December 2020 to 3 January 2021.  

Also Contestable Works will be closed during the same period with business resuming as normal from 4 January 2021. 

Minimal processing of emails/documentation or Asset Labels will occur from Contestable Works mailbox during the above mentioned period.

What do you need to do?

1. Review your planned interruption schedule for the dates above and work with your nominated Local Depot Switching Resource to reschedule where required.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Essential Energy is currently experiencing an increase in the volume of low voltage connection applications. This may result in our Connection Application processing being delayed by a few days. We apologise for any inconvenience caused and will endeavour to limit this delay.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

As part of Essential Energy’s commitment to continuous improvement, we would like to receive your feedback on how easy you find it to do business with us.

As a key stakeholder we work with, your feedback will assist us in making sure that the capabilities and quality of our products and services are meeting your expectations now and into the future.

Over the next few weeks, a representative from Woolcott Research & Engagement may contact you to participate in a survey that will assess your satisfaction with our service and operational performance. We greatly value your input as this will help us to make improvements where there are opportunities to do so.

Further information

If you need further information, please email aspinfo@essentialenergy.com.au.

Essential Energy will be removing the regional exempt areas from the Provider of Last Resort process for Level 1 and 3 Accredited Service Providers (ASPs), this will ensure that you have every opportunity to quote for Contestable Work jobs.

These will still be advertised on Essential Energy’s Document Library and there will be no change to the regionally exempt areas for Level 2 ASPs.

For more information please visit our Provider of Last Resort page on Essential Energy’s website.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Further to our communication on 17 August 2020 we would like to provide an update on the ASP Connections and Quality Manager role.

Kevin Miller will continue as the Acting ASP Connections and Quality Manager until 1 March 2021. You can contact Kevin via email kevin.miller@essentialenergy.com.au.

If you need further information, please email aspinfo@essentialenergy.com.au.

Background

Recently we’ve experienced instances where redundant assets, including meters, have been returned to Depots without prior arrangement, causing significant delays for Depot workers and Accredited Service Providers (ASPs).

What is changing?

To comply with heightened social distancing and safety practices in our Depots the document “Warehouse Fright Protocol” (previously shared with Level 1 ASPs) has been updated.

An additional document, “Timber Pole Management COVID-19 Protocol”, has also been created to keep everyone safe.

It is important that all ASPs and Electrical Contractors (ECs) arrange a specific time to return any redundant materials as described in these documents. Scheduling an agreed time is necessary to protect the safety of both our ASP partners, ECs and our employees.

CEOP2015 Contestable work guidelines (available on the Document Library) details our requirements in the section “Return of redundant materials”. Please ensure that you follow these and other previously communicated guidelines.

What do you need to do?

1. Follow the protocols described in the beforementioned documents, which can be found on the Document Library.
2. Ensure that you arrange a return time with the relevant Depot Resource Supervisor or Regional Stores Officer.
3. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

Following successful implementation of the first stage of automating the network connections process through our BetterConnect design portal, David Wilson will be acting in the Head of Commercial Services Role for a minimum of 12 months to allow Alistair Fletcher, Head of Commercial Service, to oversee roll-out of the new system across the end to end connections process.

To ensure continuing support for Accredited Service Providers and Electrical Contractors, our Network Assurance Supervisor, Kevin Miller, is now your point of contact as Acting ASP Connections and Quality Manager. Kevin’s email is kevin.miller@essentialenergy.com.au.

We will provide you with further information when it is available.

In the meantime, please continue to contact your local NAF/SNAF (Network Assurance Officer) and send any general enquiries to aspinfo@essentialenergy.com.au.

What is Happening?

From 1 July 2019, the Australian Energy Regulator (AER) introduced new regulatory charges for Ancillary Network Services. As an Accredited Service Provider (ASP), Authorised Person (AUP) or Electrical Contractor (EC), you would be aware of the current Ancillary Network Services charges applicable to services you provide to your customers.

The AER has approved the new regulatory charges for Essential Energy’s Ancillary Network Services to be implemented from 1 July 2020.

You can read more about Essential Energy’s pricing for Ancillary Network on our website at: Essential Energy > Our Network > Network Pricing and Regulatory Reporting > Network Pricing.

What do you need to do?

1. Review the 2020-21 Pricing Schedules for Ancillary Network Services available on the Essential Energy website
2. Accredited Service Providers, Authorised Persons and Electrical Contractors should consider pricing changes when preparing quotations for customers regarding future work
3. Communicate this information to relevant members of your organisation

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.

What is happening?

Essential Energy is committed to providing customers who wish to install low-voltage embedded generation access to the network where it does not compromise quality, safety and reliability of supply to other network users.

To facilitate this, we have revised our assessment criteria for connection of embedded generators to the low-voltage network.

Effective Monday 15 June 2020 our revised criteria requires that voltage rise on Service Mains is maintained within 1% (in accordance with clauses '1.12.3.4' & '8.6.13' of the NSW Service Installation Rules). This will enable Essential Energy to maintain voltage at the point of connection at 253V.

Exemptions

Application of exemption clause '8.6.13.1' will not be accepted when it results in an increase of voltage on the Service Mains greater than 1%. We will consider exemption where combined voltage in the Consumer Mains and Sub Mains is limited to 2% (as per clause '3.3.3' of AS/NZS4777.1-2016).

Alternative compliance mechanisms may include applicants proposing Service Mains augmentation or imposing export limits to their generator systems in order to maintain the voltage rise within the Service Mains to 1% (as per clause '8.6.3' of the NSW Service Installation Rules, and noting that export limits will not impose a limit on the capacity of generator systems for self-consumption).

At this time, the standing automatic approval for energy export of 5kW per connection point for urban, and 3kW per connection point for rural customers remains in place.

What do you need to do?

Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.