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Reconnecting flood-affected customers

What is happening?

When reconnecting flood-affected customer premises, please follow the steps below to ensure safe and efficient power supply restoration:

1. Immediately after a successful safety and compliance inspection by a qualified electrical contractor, log a Certificate Compliance Electrical Work (CCEW) via Essential Energy’s Secure Web Forms (SWF) and leave a copy with your customer.

2. A Level 2 ASP must submit a NOSW immediately after reconnecting power to a premises (this will avoid our crews having to re-visit these premises).

3. A Level 2 ASP authorised person can perform the below:

  • Class 2A – Reconnect at the connection point only
  • Class 2B – Replace the Service Protection Device (SPD) and reenergise customers isolated at the switchboard
  • Class 2C – Replace the Service Protection Device (SPD), reenergise customers isolated at the switchboard and reconnect at the connection point and point of common coupling
  • Class 2D – can only reenergise as the Service Protection Device (SPD) / Meter Protection Device (MPD)

4. When submitting the NOSW, please make sure that the below fields are entered:

  • NMI
  • Address
  • Postcode
  • Connection Application number use 99999 (this will avoid submitting an LV Connection Application).
  • Comments field add “CCEW confirmed before reenergised after flooded event”.

5. Flood affected areas will not be charged for submission of CCEW’s and NOSW’s during the flood recovery.

6. Essential Energy will reimburse customers up to $350 who use an ASP to cover the cost of safe reconnection. This reimbursement does not cover costs relating to the safety inspection or repair of damage to a customer’s own electrical equipment.

This advice has also been shared with our customers to help clarify their post-flood reconnection process.

What do you need to do?

1. Review the above and Essential Energy’s website at https://www.essentialenergy.com.au/our-network/floods/flood-reconnecting for more information.

2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.