Reconnecting flood-affected customers

What is happening?

When reconnecting flood-affected customer premises, please follow the steps below to ensure safe and efficient power supply restoration:

1. After successful safety and compliance inspection, log a CCEW and leave a copy with your customer.
2. A Level 2 ASP must submit a NOSW immediately after power has been restored (this will avoid our crews having to re-visit these premises).
3. When submitting the NOSW, please use Connection Application number 99999 in the mandatory field (this will avoid submitting an LV Connection Application).
4. Confirm that the customer has a copy of CEOF2482 - Premises Restoration Verification Certificate to give to their Electrical Contractor to complete. This form can be downloaded from Essential Energy's website at https://www.essentialenergy.com.au/our-network/floods/flood-reconnecting. If they do not have it, a copy can be emailed to the customer or their Electrical Contractor to be completed.
5. Essential Energy will reimburse customers up to $350 who use an ASP to cover the cost of safe reconnection. This reimbursement does not cover costs relating to the safety inspection or repair of damage to a customer’s own electrical equipment.

This advice has also been shared with our customers to help clarify their post-flood reconnection process.

What do you need to do?

1. Review the above and Essential Energy’s website at https://www.essentialenergy.com.au/our-network/floods/flood-reconnecting for more information.
2. Communicate this information to relevant members of your organisation.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au