New functions coming for basic connections: Notifications and collaboration

There are new functions coming for basic connections.

These include notifications, reminders and a collaboration function that will help you do business more easily with Essential Energy.

Essential Connections will replace Secure Web Forms and emails for basic connections activities from mid 2023. What you may of missed and further information is available on Essential Engagement.

With all key activities being done in one system, the basic connections process will be more streamlined and easier to track and manage.

Essential Connections also has automatic notifications and reminders, and a collaboration function to help you work with Essential Energy teams across the life of the connection process. This email explains how these will work.

The diagram below shows the basic connections activities that will be managed in Essential Connections. Notifications and reminders that will be sent out by Essential Connections at different times are also explained below.

Collaboration with Essential Energy through Essential Connections

You may also receive task notifications through Essential Connections if more information is required to complete a request. You will get an email as well as a ‘bell’ icon appearing in the corner of your screen when you log into Essential Connections.

You can complete tasks, including document uploads, and send messages to Essential Energy - all through Essential Connections.

We will show you how this works as part of training, closer to go live.

What do you need to do?

1. Keep reading our emails about basic connections coming into Essential Connections.
2. Communicate this information to relevant members of your organisation.
3. View this and past communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.