Essential Connections will soon replace Secure Web Forms for basic connections.

Essential Connections will soon replace Secure Web Forms for basic connections.

From mid-2023, you will submit forms, requests, track progress, and receive notifications to manage your basic customer connections in the Essential Connections portal.

What does it mean for you?

• You will no longer submit the reviews and forms listed above via the Secure Web Forms Portal or email.
• Key forms such as CCEW and NoSW will need to be submitted by the authorised/ licenced installer who is supervising or testing the installation works.
• You will need to be individually registered to use the portal. We will explain your next steps to ensure correct registration in a future email.

New to ‘Essential Connections’? How will it help you?

In mid-2022, Essential Energy introduced ‘Essential Connections’ to improve customer experiences across the end-to-end connections process. Applications and enquiries, standard and major/ HV connections activities are now undertaken in the Essential Connections portal.

The portal has automated many manual processes. It also streamlines connections activities by auto-populating available information and supporting electronic signatures. You can see and track current and past applications and projects and communicate with Essential Energy - all in one place, in Essential Connections.

Once we all get used to Essential Connections (and this will take some time!), your interaction and communication with us should be faster and easier.

Please note that the following will remain in Secure Web Forms:

1. Requests of Service Works (ROSW)
2. Requisition for supply of FIRs

What do you need to do?

1. Keep reading our emails. We will share new information, including:

2. Communicate this information to relevant members of your organisation.

3. View this communication via Essential Engagement.

Further Information

If you need further information, please email aspinfo@essentialenergy.com.au.